Laserfiche ECM Blog http://www.laserfiche.com/ACEBlog/ Laserfiche ECM Blog Fri, 14 Dec 2012 15:53:47 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.2 Digital Government: Secrets of the Top Digital Cities http://www.laserfiche.com/ACEBlog/Article/2963 http://www.laserfiche.com/ACEBlog/Article/2963#comments Wed, 12 Dec 2012 00:13:57 +0000 Simon Poulton http://www.laserfiche.com/ACEBlog/?p=2963 Back in August, we shared the Top 5 Secrets of the Top Digital Counties with you. Now, it’s time for the top digital cities to bask in the limelight. In November, the Center for Digital Government awarded 40 cities across the United States the honor of being a Top Digital City for 2012. We would like to take this opportunity to extend ...

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Back in August, we shared the Top 5 Secrets of the Top Digital Counties with you. Now, it’s time for the top digital cities to bask in the limelight. In November, the Center for Digital Government awarded 40 cities across the United States the honor of being a Top Digital City for 2012. We would like to take this opportunity to extend a special congratulations to 17 of the Top Digital Cities who also happen to use Laserfiche! But how do they do it? What are the secrets to becoming a Top Digital City? Kimberly Samuelson (@ecmchick), Director of Government Marketing, joins us again to share the Top 5 Secrets of the Top Digital Cities:

Do you want to follow in the steps of these award-winning cities? We can help. Earlier this year, the Center for Digital Government co-wrote a white paper with us discussing how many top Cities are using an Enterprise Content Management (ECM) system to improve how they provide services. The white paper, The New Information Democracy is available for free. There are no forms, just click and download the pdf. So what are you waiting for? Take the next step to becoming a city of tomorrow, today!

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Who Won the #Empower13 Twitter Contest? http://www.laserfiche.com/ACEBlog/Article/2901 http://www.laserfiche.com/ACEBlog/Article/2901#comments Tue, 20 Nov 2012 09:02:36 +0000 Meghann Wooster http://www.laserfiche.com/ACEBlog/?p=2901 We are delighted to announce the ten winners of last week’s Twitter contest—all of whom have won a free ticket to attend our Empower 2013 Conference on January 7-9! There were a lot of great tweets, but here are the ten that took the prize: Thank you to everyone who participated in the contest! Please continue to follow us on Twitter ...

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We are delighted to announce the ten winners of last week’s Twitter contest—all of whom have won a free ticket to attend our Empower 2013 Conference on January 7-9!

There were a lot of great tweets, but here are the ten that took the prize:

Thank you to everyone who participated in the contest! Please continue to follow us on Twitter (@Laserfiche) for more updates about Empower 2013!

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Win a Free Ticket to Empower 2013! http://www.laserfiche.com/ACEBlog/Article/2867 http://www.laserfiche.com/ACEBlog/Article/2867#comments Fri, 09 Nov 2012 18:24:57 +0000 Meghann Wooster http://www.laserfiche.com/ACEBlog/?p=2867 Laserfiche’s Empower 2013 Conference is coming up fast (January 7-9), and we want you to be there. That’s why we’re giving away 10 free conference tickets between November 12 and November 16! All you have to do is: 1. Follow Laserfiche (@Laserfiche) on Twitter. 2. Tweet why you’re excited about Empower 2013. 3. Use the dedicated event hashtag, #empower13. Maybe you’re excited to attend one of our 150 ...

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Laserfiche’s Empower 2013 Conference is coming up fast (January 7-9), and we want you to be there. That’s why we’re giving away 10 free conference tickets between November 12 and November 16!

All you have to do is:

1. Follow Laserfiche (@Laserfiche) on Twitter.
2. Tweet why you’re excited about Empower 2013.
3. Use the dedicated event hashtag, #empower13.

Empower 2013 Tweet #empower13

Maybe you’re excited to attend one of our 150 classes on topics like backup & recovery, business process reporting and Laserfiche 9.

Maybe you’re waiting with bated breath for the Run Smarter Award winners to be announced.

Or maybe you just can’t wait to put on your bellbottoms and bust out your dance moves when Nathan Owens and his 10-piece band play your favorite Motown classics at Monday night’s special event!

Whatever your reason for being excited about Empower 2013, you can’t win if you don’t tweet, so get cracking!

The 10 winners will be announced on Twitter and in a blog post next Monday, November 19. (We’ll also e-mail you or DM you on Twitter if you win.) If you are not one of the lucky winners, register by the end of the day next Wednesday, November 21, to save $300 on your registration.

Each conference ticket (registration) includes:

• Access to all conference sessions.
• Conference materials.
• Admission to all conference-sponsored meals and networking activities, including transportation to Monday night’s Special Event.

Travel expenses, hotel accommodation and miscellaneous expenses are not included.

Laserfiche resellers are welcome to participate but will not be eligible to win the contest.

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Top 10 Reasons to Attend Empower 2013 http://www.laserfiche.com/ACEBlog/Article/2845 http://www.laserfiche.com/ACEBlog/Article/2845#comments Mon, 24 Sep 2012 23:01:19 +0000 Simon Poulton http://www.laserfiche.com/ACEBlog/?p=2845 Its only September, but plans for next years Empower conference (aptly named Empower 2013) are well under way. We are busy preparing the venue and rolling out the orange carpet because if last years conference was anything to go by, we are expecting an even greater number of attendees from all around the world! Personally, I’m excited about spending my Christmas ...

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Its only September, but plans for next years Empower conference (aptly named Empower 2013) are well under way. We are busy preparing the venue and rolling out the orange carpet because if last years conference was anything to go by, we are expecting an even greater number of attendees from all around the world!

Personally, I’m excited about spending my Christmas vacation in sunny Southern California, but don’t let the weather alone convince you to make the trip out to Anaheim, CA. Here are the Top 10 Reasons to Attend Empower 2013

CEO Nien-Ling Wacker at Empower 2012

CEO Nien-Ling Wacker at Empower 2012

1. Impress your boss and colleagues. Go back to the office with proven techniques to make it easier for everyone in your company to share information, automate business processes and be more productive than ever.

2.  Gain direct experience with new Laserfiche products. Lab sessions provide personalized, hands-on instruction with new products that will help you all year long.

3. Network with the entire Laserfiche community. From connecting with users around the globe to learning about Laserfiche technology from the developers who wrote the code, you’ll gain new insights—and new friends.

4.  Learn about complementary products and services. Meet with our solutions and hardware partners to find the tools and technologies that will complement your Laserfiche system.

5.  Get real-world solutions to your real-world problems. Hear case studies about how forward-thinking organizations are using Laserfiche to generate impressive ROI.

6. Visit the happiest place on earth. With Disneyland just around the corner, your family will be begging you to attend Empower 2013… and bring them with you!

7. Learn, learn, learn! There are more hands-on training labs, product overviews and comprehensive classes on hot topics like Laserfiche security, Workflow optimization and records management than ever.

8. Rub elbows with Run Smarter Award winners. Learn from your most successful peers by introducing yourself during Empower 2013!

9. Talk to the experts. Spend one-on-one time with Laserfiche software developers, testers and presales engineers in the Information Center. All questions welcome. No appointments needed.

10. Three days in Southern California. In January. For “work.”

Don’t miss this once-a-year opportunity! Register today for Empower 2013.

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How Does ECM Work as a Shared Service? http://www.laserfiche.com/ACEBlog/Article/2841 http://www.laserfiche.com/ACEBlog/Article/2841#comments Thu, 06 Sep 2012 19:02:55 +0000 Meghann Wooster http://www.laserfiche.com/ACEBlog/?p=2841 In July, the Center for Digital Government released the results of its 10th annual digital counties survey. Not surprisingly, the survey revealed that county governments are focused on using technology to cut costs and improve service delivery. One key strategy for achieving these goals is implementing shared services. A shared service is one that is used by multiple parts of an ...

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In July, the Center for Digital Government released the results of its 10th annual digital counties survey. Not surprisingly, the survey revealed that county governments are focused on using technology to cut costs and improve service delivery. One key strategy for achieving these goals is implementing shared services.

A shared service is one that is used by multiple parts of an organization but purchased and supported by one area of the organization. For example, rather than having different departments select and support their own enterprise content management (ECM) systems, the IT department purchases, implements and maintains one system that all departments use.

The digital counties survey revealed that 78% of the counties surveyed are pursuing joint service delivery, an increase of eight percent over 2011. But the trend toward shared services isn’t limited to government: Deloitte’s 2011 Global Shared Services Survey revealed that “shared services is increasing its reach into the ‘middle market.’”

Benefits of Implementing ECM as a Shared Service

These findings certainly reflect what we’re seeing among our customers. When you implement ECM as a shared service, you minimize support and maintenance costs while also gaining the opportunity to:

  • Leverage economies of scale.
  • Share skillsets between organizations.
  • Piggyback off the efforts of your peers.

Rather than implementing ECM on a departmental basis, many organizations across industries have implemented ECM as an enterprise-wide shared service. For example, Texas A&M notes that the benefits of offering a “centrally supported, enterprise-level document management system provides many benefits,” including:

  • Save costs through shared central support and eliminating the need for individual departments to maintain their own systems.
  • Facilitate document sharing with colleagues while protecting confidential information.
  • Enhance overall office efficiency by eliminating paper-based processes, improving information accessibility and decreasing the need to store paper documents.
  • Ensure continuity of operations by securing records and providing web access to critical documents during emergencies.
  • Streamline life-cycle management of business records with automatic enforcement of consistent, organization-wide records policies.
  • Support compliance requirements for document retention.

Computing and Information Services (CIS), the central IT department for the Texas A&M University System, supports the ECM shared service offering across 11 System universities, seven state agencies and a comprehensive health science center.

Beyond the Enterprise

Looking beyond the walls of the enterprise, many government organizations are teaming up to offer ECM as an inter-agency shared service. For example, Loudoun County, VA, and the Loudoun County Public School District came together and are implementing a shared ERP system with ECM integrated on the back end.

According to Bill McIntyre, Division Manager of Enterprise IT at Loudoun County, VA, “Laserfiche Rio provides the enterprise document management functionality we need in our ERP system, along with standalone benefits for a number of county departments—including a cost savings of $51,000 a year on office supplies in the Department of Family Services alone. By deploying ERP and ECM as a shared service, we’re leveraging economies of scale and making more efficient use of our IT resources.”

Canada’s Essex County, meanwhile, teamed up with seven county municipalities to purchase and use Laserfiche WebLink as a public information portal. Wendy St. Amour, Essex County’s IT Manager, explained, “The ability to share knowledge and expertise with each other has proven to be very beneficial. By taking a shared-service approach, we can develop a process once, and with a few small changes, eight different organizations can benefit from it.”

Law enforcement agencies, too, are getting in on the shared-service action. According to Renee Lura, Professional IT Services Manager for the City of Fargo and an IT liaison/lead for the Red River Regional Dispatch Center, “In the realm of public safety, sharing resources across agencies allows everyone involved to get more bang for their buck. Multi-jurisdictional agencies allow participants to pool their funding so that they can invest in more sophisticated technology and provide better, faster service to their communities.”

A Simple ECM Shared Service Maturity Model

According to Deloitte’s 2011 Global Shared Services Survey, “Every organization approaches shared services differently and regardless of the approach organizations are delivering year over year incremental value to their bottom line.”

As you consider implementing ECM as a shared service within your organization, keep in mind that following a maturity model such as the one outlined below can provide a roadmap to success.

1. Localize your best practices. Analyze the processes conducted by your business units. Calculate their lowest common denominator. Figure out which process is most efficient—and then make it repeatable so you can roll it out to the entire organization.
2. Thoughtfully standardize across business units. Look at your metadata models. Consider implementing a master model like the Dublin Core Set. On the delivery side, develop a standardized skill set for your staff.
3. Consolidate. Standardize the central system and customize the delivery. Deployment-wise this means consolidating all of your content into one ECM system and integrating to allow the users to access content through any application.
4. Cost benefits. This is where the economies of scale kick in. You’ve developed your service level agreements and are rolling out a menu of ECM functions in terms of head-count. At this stage your focus is no longer just internal optimization. You are actually creating value for the organization through your service offerings.
5. Continuous review. Constantly refine your menu of offerings through continuous and proactive auditing. Quality improvements are implemented using formalized change management processes like Six Sigma.

For an expanded version of this maturity model, see Agile ECM as a Shared Service.

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Top 5 Secrets of the Top Digital Counties (continued..) http://www.laserfiche.com/ACEBlog/Article/2812 http://www.laserfiche.com/ACEBlog/Article/2812#comments Mon, 13 Aug 2012 17:09:18 +0000 Simon Poulton http://www.laserfiche.com/ACEBlog/?p=2812 Welcome back for the final installment of our two-part vlog series focusing on the biggest secrets of the top digital counties. If you were unable to catch last week’s vlog, we have created a list of the three biggest secrets already revealed: 1) They all use ECM to automate document-driven activities 2) They all integrate their ECM into their line-of-business applications 3) They ...

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Welcome back for the final installment of our two-part vlog series focusing on the biggest secrets of the top digital counties. If you were unable to catch last week’s vlog, we have created a list of the three biggest secrets already revealed:

1) They all use ECM to automate document-driven activities
2) They all integrate their ECM into their line-of-business applications
3) They all see value governance, and in particular a good records management program grounded in a solid foundation of ECM.

Curious to know secrets 4 and 5? Kimberly Samuelson joins us again this week to finish out the top 5. Let us know what you think by posting in the comment field below.

Kimberly Samuelson - Laserfiche Blog

Finally, we are elated to announce our newest webinar “How the Upcoming Elections Will Impact Technology.” With the Presidential Election less than 90 days away, we take a look at the policies of each candidate to assess what the results of an election REALLY mean for those of us who use technology to deliver services to clients, partners and constituents. Register today to ensure your seat on August 21st at 7AM.

Jolly good.

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Top 5 Secrets of the Top Digital Counties http://www.laserfiche.com/ACEBlog/Article/2789 http://www.laserfiche.com/ACEBlog/Article/2789#comments Fri, 03 Aug 2012 15:30:07 +0000 Simon Poulton http://www.laserfiche.com/ACEBlog/?p=2789 What do Charles County, MD, Sussex County, NJ, Dutchess County, NY, and Fairfax County, VA all have in common? If you guessed that they all have “county” in their name, you would be correct. That is not all they share in common however, these four counties were all awarded first place by the Center for Digital Government in the 2012 ...

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Top Digital Counties

20 of the top 40 Digital Counties use Laserfiche

What do Charles County, MD, Sussex County, NJ, Dutchess County, NY, and Fairfax County, VA all have in common? If you guessed that they all have “county” in their name, you would be correct. That is not all they share in common however, these four counties were all awarded first place by the Center for Digital Government in the 2012 Top Digital Counties Survey within their respective population categories. So what’s one of the secrets to their success? They all use Laserfiche as their Enterprise Content Management (ECM) platform. In fact, 20 of the top 40 counties all use Laserfiche.

So, what are the top 5 secrets of the top digital counties? How are these counties able to innovate even when budgets are shrinking? This week, we have Kimberly Samuelson, Director of Government Strategy at Laserfiche, joining us to discuss the top 5 reasons that these counties have been able to implement successful digital strategies.

Top 5 Secrets... Vlog Part I

What do you think? Join the conversation below in the comments section. Also, make sure to join us again next week when Kimberly will return to share the two biggest secrets of the top digital counties.

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Not Your Grandfather’s ECM Software http://www.laserfiche.com/ACEBlog/Article/2781 http://www.laserfiche.com/ACEBlog/Article/2781#comments Mon, 23 Jul 2012 12:00:35 +0000 Simon Poulton http://www.laserfiche.com/ACEBlog/?p=2781 Last Friday, I was speaking with a colleague of mine regarding the evolution of Enterprise Content Management (ECM) software within the banking industry. One of the main concepts we discussed was the innovation of process automation either driven by, or resulting in the creation of content. This concept, of course, has a much wider application that extends across all industries. ...

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Last Friday, I was speaking with a colleague of mine regarding the evolution of Enterprise Content Management (ECM) software within the banking industry. One of the main concepts we discussed was the innovation of process automation either driven by, or resulting in the creation of content. This concept, of course, has a much wider application that extends across all industries. While some may take this for granted, the evolution of process automation has changed the ECM landscape. As the old saying goes, this is not your grandfather’s ECM; in fact, it’s not even your father’s ECM.

This week Kimberly Samuelson returns to discuss process, its evolution and some of the top practical applications.

To find out more information about any of the topics Kimberly discussed in her Vlog, you can view a Business Process Management Webinar on demand. Additionally, you can find many other educational webinars in our On Demand Library

What do you think? Let us know in the comments field below!

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CIO Insights: Product Feedback http://www.laserfiche.com/ACEBlog/Article/2777 http://www.laserfiche.com/ACEBlog/Article/2777#comments Thu, 28 Jun 2012 15:10:52 +0000 Simon Poulton http://www.laserfiche.com/ACEBlog/?p=2777 In the final chapter from our CIO Insights series, Kimberly Samuelson returns to share & discuss the feedback we generated at each symposium. We wanted to know both; what you liked and also, what you didn’t like our product line. We found across the board, the key feedback topics focused around licensing, mobility, the cloud and our new forms ...

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In the final chapter from our CIO Insights series, Kimberly Samuelson returns to share & discuss the feedback we generated at each symposium. We wanted to know both; what you liked and also, what you didn’t like our product line. We found across the board, the key feedback topics focused around licensing, mobility, the cloud and our new forms product.

So for those of you concerned about losing concurrent licensing, the development of a cloud solution or how you can extend functionality with forms, then this Vlog is a must-watch for you. What do you think? Did we address your concerns about the product? Let us know in the comments section below as we are committed to constant product improvement.

While this brings an end to our CIO Insights series, we will be launching a new Vlog series very soon centered around business process management (BPM) . Stay tuned!

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Are Tablets Taking Over the Workplace? http://www.laserfiche.com/ACEBlog/Article/2770 http://www.laserfiche.com/ACEBlog/Article/2770#comments Thu, 14 Jun 2012 00:06:19 +0000 Meghann Wooster http://www.laserfiche.com/ACEBlog/?p=2770 According to Forrester Research, there will be 760 million tablets in use by 2016, and a full third of U.S. adults will have one. The folks at Forrester believe that tablets will become our primary computing device because: They have bigger screens than smartphones. They have a longer battery life than laptops. They make it easy to both consume and create content. Some, of course, ...

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According to Forrester Research, there will be 760 million tablets in use by 2016, and a full third of U.S. adults will have one.

The folks at Forrester believe that tablets will become our primary computing device because:

  • They have bigger screens than smartphones.
  • They have a longer battery life than laptops.
  • They make it easy to both consume and create content.

Some, of course, argue with the “content creation” point. PC Mag’s Wendy Donnell notes that the main focus of tablets, at the present time at least, is media consumption. She writes, “while you can tackle productivity tasks on an iPad or an Android tablet, you won’t get a desktop-grade operating system… Plus… there’s no hardware keyboard.”

In an AIIM blog post, Chris Walker concurs, writing, “There’s still lots of work that I can’t get done on my phone or tablet.” Conducting demos and drawing diagrams are two tasks he mentions that are “just not possible or so cumbersome as to be not worth the effort.”

Walker also highlights the fact that—despite the hype around BYOD and the consumerization of IT—there are plenty of people who really wouldn’t benefit from using tablets and the like at work. Among them, he enumerates:

  • Bank tellers
  • Receptionists
  • Government front counter staff
  • Call center staff
  • Billing clerks
  • Accounts payable clerks
  • “And a whole bunch more”

However, he also notes that “there are many job functions that can definitely benefit” from using tablets and the like. For example, we hear about how great tablets are from financial advisors who use them when they meet with clients at offsite locations, home health care workers who are out in the field all day and our own senior executives and sales people who are on the road much of the time.

Recognizing both the power and limitations of tablets, Forrester’s Frank Gillett notes, “Eventually tablets will slow laptop sales but increase sales of desktop PCs. That’s because many people, especially information workers, will still need conventional PCs for any intensely creative work at a desk that requires a large display or significant processing power.”

At the same time, however, Jason Perlow, senior technology editor at ZDNet, writes, “two giant PC manufacturers are in dire straits — Hewlett-Packard recently announced laying off over 27,000 employees and Dell’s Q1 2012 earnings have been weak across the board in their Consumer, Public Sector and Enterprise divisions.

“Apple, on the other hand, is doing magnificently… The hard truth is facing us — traditional PC purchases are slowing down dramatically.”

He argues that, “within ten years, the majority of business professionals will be using extremely inexpensive thin notebooks, tablets and thin clients (sub $500) which will utilize any number of software technologies that run within the browser or will use next-generation Web-based APIs and Web Services (Such as those available in Microsoft’s WinRT and other HTML5 frameworks) to provide line-of-business application functionality.”

While those of us at Laserfiche probably don’t see tablets becoming our customers’ primary computing device in the near future, we do agree that they definitely have their place within the enterprise.  In fact, a recent Computerworld article highlighted how the municipal court system in Wichita Falls, TX, uses the new iPad app from Laserfiche (after all, if you’re talking about tablets in the enterprise, you’re really talking about the iPad) to get “real-time updates of judgments in cases, sometimes even right from the judge’s bench.”

Regardless of whether tablets kill laptops or desktop PCs in the next 5-10 years, they’re definitely boosting productivity for the businesses that use them right now (according to research from CDW, “nearly three-quarters of the IT decision-makers surveyed thought that the use of tablets and smartphones has led to an increase in productivity within their organization, with 25 percent saying it improve productivity significantly”), and that’s a good thing!

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