Chances are, you’ve used these Knowledge Base articles in the past. But it’s worth a reminder to keep them handy or bookmarked as your first aids in keeping your customers up-to-date and running smoothly.
What’s the latest product version or fix?
Make sure you and your customers have the latest hotfixes and updates with KB1012113: Current Release Versions of Laserfiche Products and Associated Hotfix Releases.
Is there documentation on <xyz feature>?
Almost everything you need has been covered in the product help files. With KB1012253: Current Online Laserfiche Product Help Files, you can look up how and when to use features and functionality.
Note: To share links to specific help file pages, click on the link button in the help file toolbar and copy the URL in the dialog box that appears.
How do I get help from Support fast?
If you know what information is regularly requested in support cases, you can gather it ahead of time and expedite the handling of your cases. Detailed information can be found in KB1010992: General Technical Support Checklist.
The User Education team welcomes feedback on other documentation you’d like to see. Send suggestions to firstname.lastname@example.org.