“The more people see what Laserfiche can do, the more they want it—and the more they’re willing to change the way they work to get it”

For the IT department at Essex County in Ontario, Canada, enterprise content management (ECM) has been its first foray into shared services. (more…)

With unemployment rates hovering around 10%, stocks subject to wild swings and experts unable to agree whether the country is likely to dip into a double recession, cities across the country are being forced to confront deeper and deeper budget cuts. (more…)

When making the case for upgrading Shakopee, MN, to Laserfiche Avante, Carrie Duckett, the city’s Information Technology Coordinator, did her due diligence. “To date, there hasn’t been one Minnesota city that’s purchased Laserfiche and left for one of its main competitors. But in 2010 alone, six of the state’s cities and counties migrated onto Laserfiche from a competitive system.” (more…)

One would think granting citizens around-the-clock access to their local government offices and officials might be met with some resistance. O’Fallon, IL, deputy clerk Maryanne Fair loves it.

“Our municipal Website is like having city hall open 24 hours a day, 7 days a week,” she says. “My office is only open from 8:00 A.M. until 5:00 P.M., but even after hours, people can still find what they need.”
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A decade ago, staff from the Planning and Public Works Department in the City of Lakewood, CO, created the Digital Archives Group (DAG) to find more efficient ways to manage 30 years’ worth of maps, plats and plans. (more…)

In the decade since the City of Eugene, OR, first implemented Laserfiche to “get everyone on the same page,” as former city recorder Mary Feldman put it, Laserfiche has been deployed to the City Manager’s Office, City Attorney’s Office and Public Works Administration, Planning and Development, Police, Wastewater, City Prosecutor, and Municipal Court. As Department Application Team Manager Loring G. Hummel explains, this resulted in four separate Laserfiche services, one of which included multiple workgroups that shared concurrent licenses between the City Manager’s Office, Planning, and Public Works Administration.
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Oshkosh, WI, a city of just over 65,000 residents, has an impressive statistic to share: IT Director Tony Neumann and his staff of just seven have maintained the same budget over the last ten years. In fact, the IT department’s operational expenses have actually dropped by 33% since 2000.

Not surprisingly, against this backdrop of budgetary efficiency, Neumann and his team have initiated several infrastructural enhancements to the city’s technology wheelhouse that have resulted most recently in a redesign of the city’s website. Completed in May 2010, the redesign is the culmination of an e-Government Web strategy used by virtually all of Oshkosh’s departments to provide automated information and services to citizens. Helping to drive these services, Neumann says, is Oshkosh’s use of the Laserfiche WebLink 8 public portal, a key component of Laserfiche’s enterprise content management (ECM) suite. (more…)