The County of Hawaii’s Office of the Corporation Counsel serves as the legal representative of all the county’s officers and employees—a total of 2,300 clients. But with legal records dating back to 1905, and with a growing archive of legal briefs, motions, memos and letters to manage, the office struggled to keep track of its paper. (more…)

Among city staff in Alexandria, Virginia, the Laserfiche® imaging team is the most popular crew in town. Says Applications Division Chief Judy Milligan: “Departments are standing in line to come onboard with Laserfiche. We asked Laserfiche to send us some shirts with their logo, so everyone would know we’re on the imaging team. And they sent them to us, too.” (more…)

It’s hard to imagine that anyone would gear his organization’s infrastructure toward a single product. But Charlie Knotts, Administrative Supervisor for San Bernardino County, California, has that much faith in Laserfiche^®. (more…)

With a history dating back to the 1600s and a growth rate of three percent a year, Chesterfield County, Virginia, has no shortage of records to manage. So with their Laserfiche® system working perfectly, why would they change it? To keep up with the ever-changing demands of managing information, of course. The challenge came in successfully migrating to Laserfiche Records Management Edition™ (RME). (more…)

When you spend most of your day processing paperwork, it can be difficult to feel that you’re making a difference in society. But thanks to an integrated document management solution from Laserfiche^®, staff at the Pinellas County, Florida, Juvenile Welfare Board (JWB) have significantly reduced the amount of paper that crosses their desks—leaving them with more time to support the agenciesm that serve the county’s disadvantaged residents. (more…)

According to Merton Auger, City Administrator of Buffalo, Minnesota, good government is all about collaboration. After thirty years on the job in this rapidly-growing city of 15,000, he understands that success depends on the free flow of information among citizens, officials and staff. His vision of a paperless office and his goal of promoting effective collaboration led him to investigate digital document management. (more…)

With space a premium commodity, a storage room full of paper was a luxury the City of Denton, Texas couldn’t afford. But that’s what city staff was facing in late 1999. The city’s human resources department had 15 lateral 5-drawer file cabinets, filled to overflowing, crammed into 300 square feet of space. Even worse than sacrificing the storage space was trying to comb the files for information. (more…)

Saint John, New Brunswick, is the city “where life is on your terms.” Unless, of course, you’re in charge of the city’s records. Thanks to the Public Records Act and the Archives Act, records managers in the Canadian provinces don’t have a lot of leeway when it comes to record-keeping procedures and retention schedules. For Saint John, it was becoming quite a challenge to keep records while keeping paper under control. (more…)

For City Recorder Mary Feldman, using Laserfiche® finally got everyone on the same page—literally. It wasn’t so easy with the very vocal, Web-savvy population of “The World’s Greatest City of the Arts and Outdoors.” Feldman’s job entails updating the city code for Eugene, Oregon, and making it available to citizens over the Web. Back when she was posting the code using HTML, it was a very time-consuming process. And updates created other problems. (more…)

Residents of the 186-year-old City of Bryan, Texas experience “The Good Life, Texas Style.” This trademarked motto motivates members of Bryan City Government to cultivate an active relationship with its 70,000 fellow citizens. To this end, Bryan kicked-off the new millennium with a groundbreaking document management solution that would eventually lead to the development of the first integration module to connect Laserfiche with its management software, SunGard^® HTE. (more…)

Police work can sure look glamorous when TV and movie stars chase bad guys on the streets of San Francisco. But for veteran SFPD Lieutenant Jack Ballentine, the reality was a massive paper chase with stacks and stacks of police reports waiting to be indexed, photocopied and distributed. Police reports by the thousands were clogging the wheels of justice and creating delays in readying criminal cases for court. (more…)

A stunning view of the Rockies, a rich cultural life and a strong local economy led Bizjournals magazine to conclude that Bozeman, Montana offers the best quality of life of any small town in America. Excellent public service is one reason Bozeman calls itself “The Most Livable Place” for its 32,000 citizens. To maintain that high standard, the city clerk of commission’s office adopted an electronic document management solution for public records. (more…)

When San Luis Obispo County inked a deal to install Laserfiche document management software, all it had in mind was making life a little easier for couriers running paperwork back and forth to the District Attorney’s office.

They never knew it could help them fight crime. (more…)