Laserfiche Support

Laserfiche Software Assurance Plan (LSAP)

From basic technical support to premium support that minimizes downtime and ensures you have every resource you need to meet technical challenges and expand your Laserfiche infrastructure, we offer two LSAP packages: Basic and Premium.

LSAP Benefits	Premium	Basic
Response time from Laserfiche engineers, through your reseller	4 hours	24 hours
New releases and product updates
100% credit towards product upgrades
24/7 access to the Knowledge Base articles, discussion forums and educational resources on the Laserfiche Support Site
Direct-to-Laserfiche Web chat for designated support personnel
Fast-track escalation for rapid resolution of urgent support cases
Preferred pricing on Laserfiche user education programs, including Regional Training and the annual Laserfiche Institute Conference

Promote More Efficient Work Processes

For many organizations, the key to improving operational efficiency lies in helping staff make the best use of information technology. LSAP provides staff at your organization with 24/7 access to the Laserfiche Support Site, where they'll find a variety of resources—from troubleshooting guides to training videos to a searchable Knowledge Base-to help them use your organization's Laserfiche system to its full potential. As long as your LSAP remains current, all Laserfiche users can register for the Support Site—so you ensure all staff have the information they need to continually improve productivity.

Maximize System Uptime

LSAP guarantees a rapid response from Laserfiche support engineers. We offer a variety of support options, including telephone and e-mail support through your reseller, Web chat with Laserfiche support personnel and the escalation of urgent cases to senior Laserfiche support staff. You'll also receive complete support from your Laserfiche reseller, who bring their extensive experience designing, implementing and supporting solutions to meet and even anticipate your needs. And your staff receive 24/7 access to the Laserfiche Support Site, where they'll find the detailed technical information that helps them optimize system performance, maximize uptime and integrate your document repository with your IT infrastructure.

Lower Your Total Cost of Ownership

LSAP helps you take the guesswork out of budgeting, bundling everything you need to maintain your Laserfiche system into a modest annual payment. Your IT staff will receive the hotfixes, utilities, updates and patches they need to maintain your system, customize Laserfiche functionality and provide technical support to users directly through the Laserfiche Support Site. And perhaps most importantly, having LSAP gives you the option of purchasing new modules to expand your system's functionality as your organization's needs change. You also have the option of purchasing a larger Laserfiche system—and when you do, you can credit 100% of the purchase price of your current software toward your new system.