An Entire Ecosystem of Support.

With a sophisticated code library, world-class community, extensive training options and more, Laserfiche provides you with more than just software—it provides an entire ecosystem of support for delivering value quickly, easily and without the need to bring in expensive ECM experts at every turn.

Laserfiche Support Site

What you can find here:

  • Best practices and tips.
  • Hotfixes, updates and patches.
  • Technical white papers.
  • Video tutorials.

Workshops

Engage the experts and see solutions in action at a FREE Workshop near you.

Regional Training

Throughout the year, our user training staff travels around the world, offering hands-on training to Laserfiche users and administrators.

Webinars

Each month, we conduct a number of free Webinars covering such topics as new system functionality and advanced configuration options.

Trade Shows

Don't miss this opportunity to hear from industry experts and your peers on trends, tips and techniques!

Conference

It's the Laserfiche community's most eagerly anticipated event of the year!

Online Training (CPP)

Gain access to online training materials and earn a Laserfiche Certification.

Laserfiche Answers

Laserfiche Answers provide an interactive location to discuss product functionality with Laserfiche Developers and the rest of the Laserfiche community.

White Papers

White papers provide detailed technical information to help optimize system performance and maximize uptime.

Video Tutorials

Video tutorials provide hands-on instruction in how to use Laserfiche most effectively.

Scanner Reviews

Find out which configuration is best suited for your Laserfiche installation.


Upcoming Support & Training Events

  • MAR

    3

    User Group - Castlegar, BC

    Sometimes when we get overwhelmed with work, tunnel vision prevents us from considering better solutions. Why not call upon your Laserfiche community for practical and impartial advice?


    Join us for a user group meeting to talk shop with peers from your area. You will learn about:

    • The latest and most useful features in Laserfiche.
    • Best practices and tips for Laserfiche users in any industry.
    • The most important steps in start-to-finish business process design.
    • You’ll have the opportunity to meet other like-minded professionals who are focused on getting the most out of their Laserfiche implementations. You never know who might share a solution that will transform the way you work!

      If you want to advance your knowledge of Laserfiche and contribute more to your organization, please join us at this special user group meeting!

  • MAR

    5

    User Group - Kelowna, BC

    Sometimes when we get overwhelmed with work, tunnel vision prevents us from considering better solutions. Why not call upon your Laserfiche community for practical and impartial advice?


    Join us for a user group meeting to talk shop with peers from your area. You will learn about:

    • The latest and most useful features in Laserfiche.
    • Best practices and tips for Laserfiche users in any industry.
    • The most important steps in start-to-finish business process design.
    • You’ll have the opportunity to meet other like-minded professionals who are focused on getting the most out of their Laserfiche implementations. You never know who might share a solution that will transform the way you work!

      If you want to advance your knowledge of Laserfiche and contribute more to your organization, please join us at this special user group meeting!

  • MAR

    10

    User Group - Ithaca, NY

    Sometimes when we get overwhelmed with work, tunnel vision prevents us from considering better solutions. Why not call upon your Laserfiche community for practical and impartial advice?


    Join us for a user group meeting to talk shop with peers from your area. You will learn about:

    • The latest and most useful features in Laserfiche.
    • Best practices and tips for Laserfiche users in any industry.
    • The most important steps in start-to-finish business process design.
    • You’ll have the opportunity to meet other like-minded professionals who are focused on getting the most out of their Laserfiche implementations. You never know who might share a solution that will transform the way you work!

      If you want to advance your knowledge of Laserfiche and contribute more to your organization, please join us at this special user group meeting!

  • MAR

    17

    User Group - Newport News, VA

    Sometimes when we get overwhelmed with work, tunnel vision prevents us from considering better solutions. Why not call upon your Laserfiche community for practical and impartial advice?


    Join us for a user group meeting to talk shop with peers from your area. You will learn about:

    • The latest and most useful features in Laserfiche.
    • Best practices and tips for Laserfiche users in any industry.
    • The most important steps in start-to-finish business process design.
    • You’ll have the opportunity to meet other like-minded professionals who are focused on getting the most out of their Laserfiche implementations. You never know who might share a solution that will transform the way you work!

      If you want to advance your knowledge of Laserfiche and contribute more to your organization, please join us at this special user group meeting!

  • MAR

    24

    User Group - Garden City, ID

    Sometimes when we get overwhelmed with work, tunnel vision prevents us from considering better solutions. Why not call upon your Laserfiche community for practical and impartial advice?


    Join us for a user group meeting to talk shop with peers from your area. You will learn about:

    • The latest and most useful features in Laserfiche.
    • Best practices and tips for Laserfiche users in any industry.
    • The most important steps in start-to-finish business process design.
    • You’ll have the opportunity to meet other like-minded professionals who are focused on getting the most out of their Laserfiche implementations. You never know who might share a solution that will transform the way you work!

      If you want to advance your knowledge of Laserfiche and contribute more to your organization, please join us at this special user group meeting!

  • APR

    2

    How Strategic Collaboration between IT and Research Office Improves Grant Management - New York, NY

    To demonstrate the business value of IT and help Hunter College, the largest college in the City University of New York (CUNY) System, achieve its goal of securing more high-dollar, high-profile research grants, the IT department partnered with the Office of Research Administration to strategically apply technology to its grant management process.

    Home to world-renowned research centers, Hunter College receives $50M a year in grant funding from federal, state, city, non-profit and private funders. Carolynn Julien, Associate Director of Hunter’s Office of Research Administration, will describe how this strategic collaboration between her office and the IT department led to the digitization and automation of the grant management process, which is helping the institution deliver business value by:

    • Expediting the application process
    • Facilitating collaboration among faculty members
    • Simplifying compliance with the requirements of myriad grants
    • Ultimately, improved grant management leads to increased funding, improving student outcomes by giving more students the chance to participate in research projects that hone their critical-thinking skills.

        Workshop Takeaways:

      • Identify areas for improvement with your institution’s grant management process.
      • Assess the impact of digitization and automation on grant management.
      • Outline compliance improvements to campus leadership.
  • APR

    14

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    14

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    15

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    16

  • APR

    16

    User Group - Kalama, WA

    Sometimes when we get overwhelmed with work, tunnel vision prevents us from considering better solutions. Why not call upon your Laserfiche community for practical and impartial advice?


    Join us for a user group meeting to talk shop with peers from your area. You will learn about:

    • The latest and most useful features in Laserfiche.
    • Best practices and tips for Laserfiche users in any industry.
    • The most important steps in start-to-finish business process design.
    • You’ll have the opportunity to meet other like-minded professionals who are focused on getting the most out of their Laserfiche implementations. You never know who might share a solution that will transform the way you work!

      If you want to advance your knowledge of Laserfiche and contribute more to your organization, please join us at this special user group meeting!

  • APR

    16

  • APR

    17

  • APR

    23

    Beginner's Guide: Digital Content Management - St. Louis, MO

    Do documents always seem to be missing right when you need to find them? Constantly searching through file cabinets and databases to service clients? Never quite sure where something is in the approval process?

    Join us for a seminar to learn how using a digital content management system can restructure your organization's information and documents in a way that improves staff efficiency and reduces overall operating costs.

    At this event, we'll cover the basics of digital content management for business and show you how to store all your company's records in a secure, centralized repository that's easily searchable by employees across your organization.

    You'll get a first-hand look at how our digital content management tools work to:

    • Eliminate paper-based activities that waste employee time and rack up storage bills.
    • Reduce delays in core business processes like accounts payable, contract management and customer service activities.
    • Build easy-to-implement solutions that both IT staff and change-resistant employees can agree upon.
    • Ensure records security and compliance with just the push of a button.
    • If you've been wishing for a more efficient way to share information and documents, join us to find the best starting point for your organization.

  • APR

    23

    User Group - St. Louis, MO

    Sometimes when we get overwhelmed with work, tunnel vision prevents us from considering better solutions. Why not call upon your Laserfiche community for practical and impartial advice?


    Join us for a user group meeting to talk shop with peers from your area. You will learn about:

    • The latest and most useful features in Laserfiche.
    • Best practices and tips for Laserfiche users in any industry.
    • The most important steps in start-to-finish business process design.
    • You’ll have the opportunity to meet other like-minded professionals who are focused on getting the most out of their Laserfiche implementations. You never know who might share a solution that will transform the way you work!

      If you want to advance your knowledge of Laserfiche and contribute more to your organization, please join us at this special user group meeting!


Grow the value of your Laserfiche investment.

Technology represents one of the most significant investments you make in your organization’s success. That’s why Laserfiche is committed to constantly improving its product suites to help you meet new business challenges.

The Laserfiche Software Assurance Plan (LSAP) provides your organization with these enhancements as soon as they’re released, along with the technical support and detailed technical material that preserves and extends the value of your Laserfiche investment.

Learn More