When Amy Flourry talks about instituting change at her company, you can hear her enthusiasm. For Flourry, the senior operations manager at Rehmann Financial, a financial services company based in Lansing, Mich., an enterprise content management (ECM) project has been nothing short of organization-changing.
Laserfiche is proud to announce that 20 of its customers have been named among the most advanced digital counties in 2013 by the Center for Digital Government and the National Association of Counties.
“We really put a lot of emphasis on making as much of city hall information available on the Web as possible,” said IT Manager Anthony Neumann, adding that Oshkosh provides the public with access to documents across 12 departments using Laserfiche’s WebLink software.
Enterprise content management (ECM) continues to thrive, as new features and markets develop. Improved options for sharing content as well as support for mobile devices are signature characteristics of a new breed of ECM solutions that is showing rapid adoption. “A wave of interest is being driven by users who want a set of basic, easy-to-use capabilities typical of those found in consumer-oriented content sharing tools,” says Mark Gilbert, research VP at Gartner.
All across Australia, state governments have either introduced or are introducing laws to prevent criminal association. These have been popularly dubbed the Anti-Bikie laws, but they can be used to target members of any criminal organisation. But once you have the laws, how do you make them work? A police force in Long Beach California is using enterprise content management (ECM) technology from Laserfiche to successfully target the sinister Sureños, the largest gang in California with hundreds of thousands of members.
Before enterprise content management (ECM) tamed the beast, most large government organizations had electronic documents in a variety of formats stored in many different places, which made finding a form a time-consuming process at best. Today with ECM, all content throughout an enterprise is stored according to a highly detailed system so that people can find documents at any point in a process.
Over time, agencies and colleges within The Texas A&M University System invested in electronic content management systems to improve efficiencies and reduce costs of operations. Faced with multiple vendor-supplied ECM and homegrown departmental solutions, the university decided to centralize and consolidate future implementations using a strategic approach.
Like any organization looking for returns on technology projects, the Long Beach Police Department monitors specific metrics. Most important, Ivora says, is the number of arrests. In 2009, before the system went in, officers made 25 gang-injunction arrests. In 2010, the year the system was installed, there were 140. In 2011, 181. Long Beach was expected to finish 2012 with an estimated 250 gang-injunction arrests. The technology made the policy effective, he says.
In terms of paper reduction, the iPads and Laserfiche approach have reduced 14 file cabinets-full of paper records to two drawers in a single cabinet, with a resulting savings in records processing, Gray said. He didn’t have an estimate of the amount saved, but said, “It’s cost effective and paying for itself. There’s savings in paper and to the community looking up documents.”
For many universities, the road to a paperless workflow couldn’t be called a path of least resistance. Complex, paper-heavy processes, combined with staffers clinging to old ways, make it difficult to implement new document management technology.