Albany, OR, Network Administrator Allen Pilgrim

“For businesses that are all about numbers, you can forget about having the kind of success we’ve had at the City of Albany,” says Network Administrator (and Laserfiche Luminary) Allen Pilgrim. “The IT Director gives me as much space as I need to work on the relational aspects of my job.”

That freedom’s paid off, because as we saw in the May GME, Pilgrim’s not only inspired city-wide deployment of Laserfiche, but has been able to quantify significant savings as a result, most recently from last year’s implementation of Quick Fields. “We reached ROI with Quick Fields in our first year,” Pilgrim says, citing as just one example the “dozens upon dozens” of hours saved in the Ambulance Billing office.

Pilgrim’s progress shows not only how skillfully he’s nurtured inter-office communication to get things approved and budgeted, but also how to make sure his users are satisfied.
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To be honest, the City of Albany, OR, hadn’t really been maximizing Laserfiche when its new Finance Director wanted to do away with using it altogether five years ago.

The city had installed Laserfiche in its Finance Department in 1998 as a virtual file cabinet. “Between 1999-2003 we were only scanning a few thousand documents a month and it was limited to just the Finance department,” admits Network Administrator and Laserfiche Luminary Allen Pilgrim. By 2004, Laserfiche storage totaled just ten volumes of 4.6GB each. A significant number, but apparently not significant enough for one new city administrator.
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Since its incorporation in 1921, the city of Lynwood, CA, has endeavored to build a safe, self-reliant and pride-filled community that welcomes citizens and businesses alike. But while this goal hasn’t changed much in the past 80-plus years, the demands of residents and city staff have. With a Laserfiche document management system at the heart of its technology strategy, however, Lynwood is positioned to meet the needs of its more than 73,000 residents, and to continue on its path of forward progress. (more…)