Cerebral Palsy is an abnormality in the brain that effects the muscular and nervous systems. It causes sufferers to have tremors, difficulty walking, moving, speaking and sometimes seeing. Nevertheless, many CP patients can live independently, go to school, work and be productive citizens, often assisted by publicly funded home care.

Cerebral Palsy of Massachusetts, Inc. has a government contract to manage and pay home care providers. Each cerebral palsy “customer” is seen by CPM as a small company. In total, CPM manages the staffs of 3,800 “customers” around the state.

In most states, home care providers are hired directly by those in need from lists of qualified providers. Paying providers, generally independent workers, in a timely manner was difficult until Laserfiche solution provider Claude Schott of Allgeier Computer Corporation helped CPM devise the right solution.

With upwards of 10,000 people to manage and pay in a timely fashion, CPM must manage timesheets and other materials from a variety of sources. Ninety-five percent of the timesheets come in via fax server. Allgeier Computer keeps the process humming along with Laserfiche document management.

Allgeier Computer and CPM developed a way to use Laserfiche to import all the faxes directly to computer database, saving printing costs and giving employees instant updates to help answer questions. Eight CPM employees spend the day on the phone, taking calls from a variety of sources. They are now able to provide faster answers and deal with customers in a more professional manner.

“The first phase of our work is always to listen, and only then propose a solution that meets the customers needs,” said Claude Schott. “Only after we fully understand an organization’s needs can we develop the right solution for them.”

Claude Schott’s and Allgeier Computer’s diagnosis of CPM’s situation:

Problem: Too much paper–twenty-five file cabinets worth–and not enough organization. Answering worker inquiries was time-consuming and frustrating.

Solution: Laserfiche software that automatically stores digital copies of every time-sheet. Call center workers can now type in a worker’s name and instantly retrieve up-to-the-minute info.

Results: In the words of CFO Larry Spencer: “We have an inexpensive, easy way to track all our paper. The answers to our large volume of calls are available on our computer screens, not the bottom of a file cabinet. Going paperless made us much more efficient.”

Allgeier Computer, with operations in California and New England , specializes in providing Laserfiche Document Management solutions to non-profit organizations and financial services companies needing to improve access to its records through the development of paperless office systems.

Laserfiche Document Management, headquartered in Long Beach , is a worldwide leader in developing software to manage records in over 21,000 government agencies, schools, law offices, financial services companies and other businesses.

Posted on Monday, July 19th, 2004 at 1:50 pm under Press Releases. You can comment on this article. trackback from your own site.