As a leading provider of wholesale energy services, Reliant Energy must work within the guidelines set up by the state to ensure the proper operation of its 170 hydroelectric plants. Making sure those guidelines and agreements are readily available in case of an audit is imperative for keeping things running smoothly.

Instead of having to keep several copies of all its agreements on hand in each location, the company chose a digital document management solution from Laserfiche. Now, all the company’s information is stored electronically and, thanks to Laserfiche WebLink, is easily accessible to staff on the company¹s intranet.

Systems Engineer Ernie Pinchette says that once staff began using WebLink, they realized how much it would streamline their work processes and help them work more efficiently. They also realized that, with a few customizations, it would be even more effective.

“We wanted our system to be able to do multiple keyword searches, with the specific words highlighted in the documents, as in the standard Laserfiche Client. We also wanted to see the hit list and the individual documents in the same browser window,” Pinchette explains.

Pinchette was concerned that these customizations would involve significant investments of time and money. However, the Laserfiche reseller who installed Reliant’s system pointed out that neither was the case. In fact, these enhancements were included in the latest version of WebLink, which Reliant promptly installed.

Pinchette says that the new version of WebLink has made searching through the company’s 40,000-plus documents easier than ever. “The new version has definitely been a big advantage for us,” he adds.

Tags: WebLink

Posted on Tuesday, May 27th, 2008 at 4:30 pm under Energy, Other Industries. You can comment on this article. trackback from your own site.