ECS Imaging sold several other document management applications before becoming a Laserfiche VAR in 1995. Making the switch was definitely an easy decision.

“We kept losing deals to Laserfiche,” recalls the company’s founder and president, Jim Pappas. “Laserfiche stood out as an easy-to-use solution you could administer without being a programmer, which was a major competitive advantage. It’s pretty amazing that Laserfiche has retained that ease of use as it has become more sophisticated. In fact, those fundamentals have become even more important as the solutions have become more complex.”

ECS first qualified for the Laserfiche Winners Circle in 1999 and has been a fixture in the front ranks of leading VARs ever since. The firm was selected as the VAR of the Year in 2001 and, last year, was one of five VARs to surpass $1 million in sales of Laserfiche products and services.

ECS is well on its way to another outstanding performance this year. Though they have installations in a number of industries, they are best known for their many Laserfiche implementations for local governments in California. Their recent selection for an extensive solution for the City of Westminster, CA, is a good example of the reasons for their continuing success.

“We had strong references and were able to give them everything they wanted, including a seamless integration with Microsoft SharePoint, a clear conversion path from their previous document management application, integrations and expert scanning services,” says Pappas. “They also liked the fact that we’re affiliated with Laserfiche, a company that has been around for a long time and is known for strong product development and customer support.” He also commends Barry Weinstein, ECS’s lead sales person for Southern California, for his role in the successful effort. “His focus on presenting the Laserfiche case clearly and accurately enabled us to stand out as the superior solution,” Pappas says.

Westminster will now become part of ECS’s large and close knit community of Laserfiche users. Spearheaded by Vice President Debbi Richards, ECS’s custumer relations program is one of the largest in the Laserfiche VAR spectrum. It starts with their newsletter, which they’ve been producing each month since 1999, and includes a full schedule of regional user training meetings in California and Nevada, as well as an annual conference. (This year’s conference will take place September 10-12 in Lake Tahoe, NV.) “Our number one goal with these initiatives is to give extra value to our customers,” says Pappas. “The reward for us has been strong customer loyalty.”

Pappas sees a very bright future for ECS and Laserfiche, highlighted by growing interest in the enhanced enterprise-wide capabilities of Laserfiche 8 and Workflow 8. “We have a great team in place in sales and support, and we look forward to enabling our customers to run smarter and smarter for many years,” he says.

ECS Imaging is based in Riverside, CA. In addition to Pappas, Richards and Weinstein, the firm’s management team includes Pete Hershelman, sales manager for Northern California, and Rod Simons, the lead Northern California sales associate.

• Link this:
• Print this article

Posted on Sunday, June 1st, 2008 at 9:47 am under VAR of the Month. You can comment on this post.