Charles County, MD, was named America’s #1 advanced digital county last year by the Center for Digital Government and Digital Communities magazine. In fact, the Washington DC-area county with 130,000 residents has won all seven years the award’s been given out. But what makes Charles County different from the other 20 Laserfiche users on the list is that the county only began its Laserfiche implementation late last year. Now thanks to a comprehensive data governance strategy and a new Transparency Web Portal, Charles County is poised to continue its winning streak using Laserfiche.
Full story »

The Town of Florence, AZ, is a modest town of just over 20,000 located between Phoenix and Tucson. Even with its small size, Florence has always had big ideas for how to use Laserfiche to do more with less, growing its system from a simple archiving tool to a town-wide enterprise content management (ECM) and business process management (BPM) solution.

“Our approach to technology has always been to be proactive, not reactive,” says Town Clerk Lisa Garcia.
Full story »

As they adapt to the changing world economy, large corporations like Essar Group—an energy and communications conglomerate in India—are looking to improve efficiency by leveraging shared services. To establish shared service centers for business departments across its 55 companies, Essar purchased Laserfiche Rio from Sigma-Tech India Pvt. Ltd., a Laserfiche VAR based in Mumbai. Full story »

Outagamie County, WI, has a tradition of innovation. Appleton, its county seat, is home to Hearthstone, the very first home in the United States to be powered solely by Thomas Edison’s hydroelectric technology and light bulbs, way back in 1882. Now, almost 130 years later, that innovative spirit can be seen in the county’s deployment of Laserfiche agile enterprise content management (ECM) to expand and enhance information services in several departments.
Full story »

Although 2009 was difficult for many companies, Datamax Texas had what can only be described as a banner year. Indeed, Datamax Texas’ Jeff Flory attributes the reseller’s success—which included 20 upgrades to Laserfiche 8 and 13 upgrades to Avante—to its consultative sales methodology. Full story »

When you think of Vail, you think of a winter wonderland of world-class skiing by day and cozy, snowed-in evenings in front of a roaring fire by night. So do the wealth of seasonal visitors and second homeowners that make their way to the outdoor recreation destination in numbers that can quadruple the town’s modest population of 5,000 residents. “Vail’s a small town with a huge national and international visitor population which can grow to over 20,000 at times,” says Michael Wolfe, the Town’s records manager.
Full story »

When Hurricane Katrina hit, many companies were suddenly and starkly confronted by the need to enhance their disaster recovery planning—particularly in the arena of document management. When they came to this realization, Image Tek of Louisiana was there. Full story »

In most industries, being unable to access the right information can be costly and inefficient. But in law enforcement, it can be inconvenient—even deadly.

“Officers respond to calls uninformed of safety precautions,” says Elk River, MN Police Chief Jeffrey Beahen bluntly. “They’re on the scene without knowing if the suspect has any violent history, if they own any guns – nothing.” Once back at the station, he says, the real work began – only it wasn’t exactly police work.
Full story »

No municipality has dedicated itself to the growth of the Laserfiche community more visibly this year than Norfolk, VA. So much so that the city’s in-house Laserfiche champions have encouraged user interaction by co-founding the Hampton Roads User Group, one of an unprecedented number of user groups that have sprung up across the state in the last two years.

The way W. Alondo McClees, Laserfiche Luminary and leader of the Technology Systems Team for the Norfolk Commissioner of Revenue, explains it, he and his colleagues were just “filling a need” when he and users from three other Virginia municipalities (Fredericksburg, Hanover and Charlottesville) first initiated a statewide Laserfiche user group for their Commissioner of Revenue offices at a 2007 regional conference.
Full story »

“Expanding When Others Are Contracting,” you may remember, was a strategy Laserfiche CEO Nien-Ling Wacker outlined last December of “Hiring the Best People, Going Back to Existing Customers and Sharpening Your Message.”

eDocsAlaska founder Pam Barnes did just that. She hired additional staff, including a full-time technical staff member and an office manager. “It was definitely a leap of faith, but I took it,” she says. “But that growth helped me respond to my market, and positioned me for upcoming opportunities.” To sharpen her message, she adds, she attended Laserfiche Advanced Sales training and sent her team to technical trainings as well.
Full story »

When Wendi Smith accompanied her friend Kristy DeLong from the City of Carmel, IN, to the Laserfiche Conference in Los Angeles last January, she was supposed to be on vacation. But as the Administrative Assistant for the Town of Brownsburg’s Planning and Building Department, Smith started to get her own ideas about the kinds of cost-savings and operational efficiencies Laserfiche could bring to the modest but progressive Brownsburg, a town of just 20,000 that Money Magazine named the 33rd “Best Place to Live in America.”
Full story »

One Source Document Solutions (OSDS) has generated substantial sales to three North Carolina counties in the last few months, putting the Greensboro-based reseller on track to more County business than any other Laserfiche VAR this year. What makes this even more significant is that all three recent implementations have been in their Social Services departments, traditionally paper-heavy, process-burdened departments that have been slow to turn to technology.
Full story »

The Clay County Utility Authority is an independent special district, created by special legislation in Chapter 94-491 of the Florida statutes, that services the water, wastewater, and reclaimed water needs of its service area in Clay County, Florida. “Being a governmental entity, CCUA obtains its revenues from its ratepayers, not from taxpayers,” explains Dave Howell, Records Management Administrator. And when people don’t use as much water – say, in the case of the recent economic slowdown and the resulting lull in home building and new service requests – CCUA acts like any other business: It watches spending and looks for ways to cut costs. Howell says Laserfiche has given him the administrative control to be flexible enough to not only manage CCUA’s exponential paperwork growth, but to monitor productivity, ensure compliance and implement a disaster recovery plan. As a result of this streamlining, efficiency and oversight, CCUA has been able to not only solve its document management issues, Howell says, but has also been able to cross-train existing staff to run more efficiently.
Full story »

The City of Sun Prairie, WI, is the fastest growing city in Wisconsin with 26,000 residents and counting. But serving this rapidly expanding community has meant its municipal offices are spread out between its City Hall and satellite facilities that house various departments, its wastewater treatment and even a public access cable station. The main fire and EMS stations are housed in yet a third location.

So when City Clerk Diane Hermann-Brown says staying on top of Sun Prairie’s mounting paperwork was a city-wide problem, she literally means city-wide. “With all of our various departments that are off-site, it wasn’t just an issue of the time involved to retrieve the documents, but the time and resources involved in sending a clear, clean copy to the requesting party,” she says. “From the start our vision was to have a records management system where people could search, retrieve and print their own copies without ever leaving their work station.”
Full story »

In the last year, Nancy Mathes of Paper-Lite has:

• Doubled her sales.
• Sold the first-ever commercial Rio system in her region.
• Built a loyal, vocal customer base.
• Pushed beyond her comfort zone to working with bigger solutions.
• Worked with her Laserfiche regional team closely in moving into the Business Process management model.
• Strengthened sales support and customer communications when Jessica Mathes joined the Paper-Lite Team.
• Laid a solid technical support foundation by signing on with varDesk.

What’s more, she’s done it in Indiana, an area hard hit by the current U.S. economic downturn.
Full story »