Author Archive: Meghann Wooster

Optimize Your Revenue Cycle with Paperless Processes

Tri City Emergency Medical Group integrates Laserfiche with MED/FM for more efficient billing

February 6th, 2012

Founded in 1973 to serve the residents of California’s North San Diego County, Tri City Emergency Medical Group has a long history of enhancing patient care through the development and use of state-of-the-art technology. Full story »

Laserfiche Rio Reduces Red Tape for Colorado Citizens

How Colorado’s Department of Natural Resources increases transparency with ECM

January 10th, 2012

Colorado’s Department of Natural Resources (DNR) was created to oversee the state’s land, mineral, water and wildlife resources. Full story »

U.S. Supreme Court Looks to Arkansas Appellate Courts for Forward-Thinking Use of IT

Official court opinions are now electronic and easily accessible by the public

December 5th, 2011

“People don’t typically associate Arkansas with the cutting edge,” explains Daron Frederick, Network Administrator for the Arkansas Supreme Court. “That’s why it’s such a pleasure to have the U.S. Supreme Court looking to us for ideas about the unique and innovative ways we are implementing technology.”

Full story »

Long Beach Uses Technology to Cost-effectively Deliver Cutting-edge Citizen Services

Technology Services Department leads initiative to make Long Beach a top digital city

November 7th, 2011

With unemployment rates hovering around 10%, stocks subject to wild swings and experts unable to agree whether the country is likely to dip into a double recession, cities across the country are being forced to confront deeper and deeper budget cuts. Full story »

ECM’s Tipping Point for Enterprise Adoption

How Franklin County’s CIO established an enterprise-wide ECM standard

October 4th, 2011

Ed Yonker joined the Franklin County IT Department in 2004, after spending many years in the banking industry. “Government is a different world,” he explains. “Because of its size and structure, it’s a lot harder to implement new technology and get everyone on the same page.” Full story »

Ramsey County Revamps Case Management

Laserfiche provides a standard systems architecture and methodology for county-wide content management

September 6th, 2011

Ramsey County, the second most populous county in Minnesota, has always worked hard to provide the best service at the lowest possible cost to its taxpayers. But as the nation reeled from the recession that began in 2008, it became clear to the county that it needed to better leverage technology if it wanted to continue providing high-quality services without exceeding its budget. Full story »

Integration Improves Information Flow

Virginia Port Authority leverages Laserfiche as records management back-end for SharePoint

February 18th, 2011

VA Port AuthorityThe Virginia Port Authority hired Angela Ellis as its SharePoint Administrator in 2007, but it wasn’t long before her boss, Deputy Executive Director of Administration and CFO Rodney Oliver, enlisted her to start looking into enterprise content management (ECM) solutions.

“Rodney recognized that although SharePoint could do many great things for our organization, DoD 5015.2-certified records management wasn’t one of them,” says Ellis, who today is a senior web analyst for the Port Authority. Full story »

Shaking Up Shakopee’s Approach to ECM

City upgrades to Laserfiche Avante to provide instant access to records, streamline business processes and move data across multiple platforms

February 8th, 2011

When making the case for upgrading Shakopee, MN, to Laserfiche Avante, Carrie Duckett, the city’s Information Technology Coordinator, did her due diligence. “To date, there hasn’t been one Minnesota city that’s purchased Laserfiche and left for one of its main competitors. But in 2010 alone, six of the state’s cities and counties migrated onto Laserfiche from a competitive system.” Full story »

Standardization Strategy

Durham County cuts costs and increases efficiency with Laserfiche Rio

January 24th, 2011

With 265,000 residents, Durham County is home to the famed Research Triangle Park, one of the most prominent high-tech R&D centers in the world. As such, the county’s IT Department has quite the legacy to live up to.

“Technical innovation and efficiency are important to our citizens,” says Steve Barden, Systems Development Supervisor for Durham County, “and they’re a top priority for the IT Department as well.” Full story »

The Ticket to Public Safety

The Long Beach Police Department uses Laserfiche ECM to arrest gang activity

November 16th, 2010

LBPDWith its motto, “One Team, One Mission,” it’s clear that unity is important to the Long Beach Police Department (LBPD). However, without consistent access to the PD’s law enforcement records and administrative files, officers and employees had a difficult time staying on the same page.
Full story »

Dallas Dermatologists “Bring Documents to Life”

Laserfiche delivers benefits of electronic charting without forcing doctors to change the way they work

October 19th, 2010

If you’ve been in business for more than 50 years, chances are you’ve got a number of time-tested best practices that help your organization operate efficiently. Such was certainly the case for Dallas Associated Dermatologists, a nine-physician dermatology practice that logs roughly 75,000 patient encounters a year.

“Since 1954, our physicians have been refining the way they keep track of patient information,” says Bill Duke, executive director of the practice. “Although we knew we wanted to transition away from paper charts, we wanted our electronic records to mirror the form and format of our paper charts exactly. There aren’t many solutions out there that are flexible enough to do that.” Full story »

Building Better Billing Practices

Laserfiche Workflow helps Physicians Professional Services increase productivity by 20%

September 27th, 2010

Physicians Professional Services (PPS) is a medical billing company that serves Boston-based Beth Israel Deaconess Medical Center (BIDMC), one of Harvard Medical School’s major teaching hospitals. Founded in 1994, PPS has grown to encompass 30 full-time employees serving 450 physicians servicing eight different departments within BIDMC, including:

  • Cardiology
  • Dermatology
  • Gastroenterology
  • General Medicine
  • Neonatology
  • Obstetrics and Gynecology
  • Orthopedics
  • Psychiatry

Prior to implementing Laserfiche in 2007, PPS’s manual cash posting process was paper-driven. But from an operational and cost perspective, paper wasn’t a particularly efficient medium for PPS; even assigning the daily distribution of work was time consuming because someone had to manually review that day’s lock box payments and portion them out to the processors. Full story »

The Tipping Point

LaPorte County, IN, chooses Laserfiche as the county enterprise content management standard

August 23rd, 2010

la porte county sealAs chief probation officer for LaPorte Superior Court No. 4 in Indiana, Steve Eyrick knows a great deal about rehabilitation. Every day, he works with clients who’ve been charged with misdemeanors and Class D felonies, and it’s his job to help them turn their lives around.

Of his probationers, Eyrick says, “They’re just people who make some bad decisions. I try to focus on their issues and their individual dynamics, while at the same time testing them and making sure they’re doing what they’re supposed to be doing.”
Full story »