Since its incorporation in 1921, the city of Lynwood, CA, has endeavored to build a safe, self-reliant and pride-filled community that welcomes citizens and businesses alike. But while this goal hasn’t changed much in the past 80-plus years, the demands of residents and city staff have. With a Laserfiche document management system at the heart of its technology strategy, however, Lynwood is positioned to meet the needs of its more than 73,000 residents, and to continue on its path of forward progress. . . Full story »

When designing a disaster recovery strategy, business owners usually plan for blackouts, natural disasters, server failure and theft. But there are some catastrophes—such as an arsonist attempting to burn down the office building—that probably don’t immediately spring to mind. MultiMed, an industry-leading emergency medical services billing company located in Baldwinsville, NY, was faced with such a threat in August 2007 when a three-alarm fire nearly engulfed their office complex. Fortunately, MultiMed had taken the right disaster preparedness measures, building a Laserfiche-powered recovery plan to ensure business continuity, come what may.

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Palm tree-shaped islands. The world’s tallest building. An indoor ski resort. In the past 30 years, Dubai, United Arab Emirates, has quickly blossomed from a regional business center to a global destination. But with 30 years of development comes 30 years of paperwork to manage—which is why Dubai chose a scalable, easy-to-implement Laserfiche solution to convert all of the city’s paper into digital format. Now, an extensive back-file conversion project is under way, with Laserfiche poised to take over day-forward scanning as well. . . Full story »

You hear us talk about n-tier architecture, thorough integration with Windows technology and things like that, but here’s a little secret:

It’s the on-site yoga. That’s right, while other software companies are cutting down on perks like free lunches, Laserfiche continues to bend over backwards to keep our staff happy. You might say that truly forward-thinking organizations appreciate the power of downward-facing dog. Ok, no more bad yoga metaphors…

If you’ve ever enrolled in an employer-sponsored voluntary insurance program, you know all about the stacks of paper that come with. It’s easy then to imagine the massive volume of paperwork that companies such as Seattle, WA-based Administrative Systems, Inc. (ASI) process behind the scenes. As a voluntary benefits administration firm, ASI handles thousands of documents every day for employers, carriers and other employee benefit providers. And now, thanks to their Laserfiche system, ASI staff are enjoying a few benefits of their own—reduced processing times, simplified compliance and faster access to information. . . Full story »

Founded in 1907, Farmers and Merchants Bank (F&M) has grown to be one of the strongest financial institutions in the country by preserving its traditions of honesty, integrity and dedication to the community. One hundred years later, F&M has started a new tradition of technological innovation, positioning itself for another century of success. By implementing an enterprise content management system from Laserfiche, F&M is getting the best of both worlds—good old-fashioned quality service, accelerated to the speed of today’s technology. . . Full story »

Are you in a Laserfiche User Group? Then I want to talk to you! We’re looking to put together a “User Group in a Box” package that will help our users start user groups of their own. I’d love to know what goes on at your user group meetings, what kind of presentations you give, what materials you distribute and what materials would help you make your user group even more successful.

It doesn’t matter how large or small your user group is—all your input will be beneficial. Feel free to comment on this post, or you can email me at steve.coy (at) laserfiche.com. Thanks very much!

_Steve

With over 300,000 residents, Riverside, CA, is already one of California’s largest cities, and with each new tally on the census taker’s clipboard comes more information for city staff to manage. So it’s only logical that Riverside is expanding its Laserfiche enterprise content management system to keep pace. Thanks to the drive of the city clerk, what began as a means for one department to find information more quickly has now become the technology platform for citywide business process improvements, cost savings and better public service. . . Full story »

As the winner of a 2007 InfoWorld 100 Award for IT innovation, Gaston County, NC, is a shining example of the way technology can help move government forward. So when it came time to implement a digital document management solution, it’s no surprise that CIO Brandon Jackson sought the system that could best promote broader-ranging citizen services. As part of the award-winning initiative, a rapidly-growing Laserfiche® system now provides solid technological support for Gaston County’s service mission. . . Full story »

The Laserfiche marketing department just got set up with Workflow 8, and I’m really impressed. I’m setting up a departmental workflow that will:

• Automatically create project folders whenever we save a document to the “project management” folder
• Send email alerts to our writers, designers and Web designers when there’s a draft of a brochure, ad, Web page, etc, ready for review
• Create a “final” folder whenever an entry gets stamped as “final”
• Move the entire project folder to the Archive repository and organize it by Project Type and date
• OCR the final document so it’s searchable

The multi-value fields in Laserfiche 8 are especially useful, because often a project involves multiple writers or designers. And because all the documents are searchable, it will make it really easy for our account managers and regional managers to respond to user requests for materials.

I know this is just scratching the surface of Workflow’s potential. Is anybody else doing something cool with Workflow? I invite you to share your ideas and plans for Workflow 8–I’m sure yours will blow mine away!

In the world of finance, managing even a single department’s documents can be an arduous task. When four disparate departments merge, however, managing the ensuing amalgamation of client records takes on a life of its own. For Christina Bacon, client records manager for Fortis Guernsey, taming the paper monster proved a considerable challenge. But through thorough, thoughtful planning, and with the help of Laserfiche® digital document management, staff at Fortis Guernsey now enjoy the familiarity of their former paper-based business processes—accelerated at the speed of today’s technology. . . Full story »

When it comes to supporting the aircraft that help soldiers protect citizens, no detail is too small to record. That’s why the US Army’s Cargo Helicopters Project Management Office (CHPMO) maintains exhaustive records on every design feature, maintenance procedure and safety analysis performed worldwide on the CH-47 “Chinook” helicopter. With 400 staff members generating new records every day, and with thousands of records series to follow, managing all these records is no easy task. . . Full story »

Since its founding in 1958, Arthur McKay has established its credentials as one of the top building services and maintenance contractors in the U.K. The company embraces the very latest technology to provide quality, value and innovative solutions to meet clients’ needs. So it’s only logical that when staff sought to streamline business processes, reduce paper consumption and improve their clients’ access to information, they chose a document management solution with an equally impressive track record of innovation. By implementing Laserfiche digital document management, Arthur McKay has optimised their business processes and realised a vast improvement in their quality of client service. . . Full story »

Most people know Gilroy, California, as the “Garlic Capital of the World.” But city staff in this agricultural epicenter are creating a slightly more technology-focused atmosphere. Thanks to some IT ingenuity—and an integration between Laserfiche® and other line-of-business applications—Gilroy is paving the way for other governments to adopt more citizen-oriented business processes. . . Full story »

Along North Carolina’s coastal marshes, development is booming. And along with this new construction comes new pollution, which the state Department of Natural and Environmental Resources is tasked with curbing. The department’s Division of Water Quality (DQW) relies on Laserfiche to track development on North Carolina’s coast, helping them achieve their environmental and operational goals. . . Full story »