Albany, OR, Network Administrator Allen Pilgrim

“For businesses that are all about numbers, you can forget about having the kind of success we’ve had at the City of Albany,” says Network Administrator (and Laserfiche Luminary) Allen Pilgrim. “The IT Director gives me as much space as I need to work on the relational aspects of my job.”

That freedom’s paid off, because as we saw in the May GME, Pilgrim’s not only inspired city-wide deployment of Laserfiche, but has been able to quantify significant savings as a result, most recently from last year’s implementation of Quick Fields. “We reached ROI with Quick Fields in our first year,” Pilgrim says, citing as just one example the “dozens upon dozens” of hours saved in the Ambulance Billing office.

Pilgrim’s progress shows not only how skillfully he’s nurtured inter-office communication to get things approved and budgeted, but also how to make sure his users are satisfied.
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Kenai, AK, Deputy Clerk Corey Hall

Kenai, AK, a city of 7,000, may not have the biggest or most elaborate Laserfiche installation. But the woman behind the modest city’s steady, patient success managing its documents, Laserfiche Luminary Corene “Corey” Hall, knows it doesn’t have to. It just needs to be able to make a difference. And with Hall’s help, it has, slowly but surely turning what was once an unused Laserfiche system into a tool that has helped Kenai not only survive, but thrive amidst economic changes and personnel shifts.
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We’re sad to inform the Laserfiche community of the passing of Luminary Chuck Chlarson. Full story »

Charlottesville, VA is consistently voted one of America’s best cities to live, marked as it is by its deep history (birthplace of three U.S. presidents) and its college-town charm (home to the University of Virginia). But when it came to records management, Charlottesville’s paper history held little charm for the city staff left dealing with its outdated and overgrown filing system.

“Life before Laserfiche was full of frustration,” remembers Rosalind Collins, Deputy Commissioner of the Revenue and Laserfiche Administrator for the City of Charlottesville.
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Riverside, CA, CIO—and Laserfiche user—Steve Reneker was recently spotlighted in CIO Decisions. The article, “Taking Electronic Records Retention Management to the Next Level,” discusses how Reneker uses Laserfiche as an integral part of the city’s electronic records retention program.
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We’re proud to announce the eight organizations who will be receiving Run Smarter Awards at the 2009 Laserfiche Institute Conference.

Please join us as we congratulate this year’s winners: the City of Lynwood, CA; Thurston County, WA; the City of Okotoks, AB; BC Biomedical; Berger Financial Group; Texas A&M University; Jamestown, NY, Public Schools; and the Minneapolis Star Tribune.

We’d like to thank everyone who submitted nominations for this year’s award—and we’d like to invite you to join us at the Conference January 12-14 in Los Angeles to congratulate this year’s winners.
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Visionaries are not always thinking about the future as they leave the past behind. Sometimes, they are just looking to make a change.

That was Glens Falls Records Management Tech/City Historian Wayne Wright 11 years ago. When he thumbed through a Laserfiche brochure back then, he was thinking about the bulky bound volumes of birth, death and marriage certificates the City Clerk’s office staff wrestled with on top of the copier thirty to forty times each day. A decade later Laserfiche is helping most every aspect of Glens Falls government run more efficiently, largely through the single-minded effort of an administrator who just wanted to make a change.

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