Customer Stories Archive

Island in the Stream

Texas A&M University Corpus Christi uses Laserfiche to streamline BPP/FAMIS report distribution – saving time and money along the way

November 16th, 2009 by Danielle LeongDanielle Leong is a Laserfiche Luminary

tamu-ccTexas A&M University Corpus Christi (TAMU-CC) is known as “the island university” because it’s surrounded by Corpus Christi Bay and the Oso Bay. But before implementing Laserfiche, though, the nickname could have just as easily have been applied because TAMU-CC was surrounded by a sea of paper.

Dennis Raulie, Manager of Administrative Computing Technology Services, recognized that the university had outgrown its existing document management system. He realized that what staff really needed was an enterprise content management solution that would comply with the university’s records management retention schedules, better secure documents and decrease the cost of handling paper.

Raulie saw a demo by Laserfiche reseller SMARTfiles and was impressed. “Other document management systems didn’t fulfill our needs very well, while others just seemed rudimentary,” he recalls.
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No Country for Old Memos

Interoperability between Laserfiche and its RMS goes a long way to making police work cost-efficient and safer for the Elk River, MN, Police Department

November 13th, 2009 by Hobey EchlinHobey Echlin is a Laserfiche staff member

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In most industries, being unable to access the right information can be costly and inefficient. But in law enforcement, it can be inconvenient—even deadly.

“Officers respond to calls uninformed of safety precautions,” says Elk River, MN Police Chief Jeffrey Beahen bluntly. “They’re on the scene without knowing if the suspect has any violent history, if they own any guns – nothing.” Once back at the station, he says, the real work began – only it wasn’t exactly police work.
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“We Decided To Go For It”

Cambridge Financial Group makes a paperless statement by automating incoming statement capture

November 13th, 2009 by Danielle LeongDanielle Leong is a Laserfiche Luminary

cambridgeCambridge Financial Group, a Columbus, OH-based registered investment advisor managing assets of around $1 billion, is committed to technical efficiency – with good reason. With 12 employees managing 4,000 active accounts from 32 different brokers and supporting Delivery Versus Payment (DVP) accounts for over 50 banks, Cambridge has to maximize the productivity of each staff member.

That meant finding a way to help staff keep up with processing the 50,000 pages of statements that arrived in the mail each month, adding to the 20 years of back files spread out over 400 square feet of file cabinet space that had already spilled over into two storage lockers filled with statements and account records.
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Giving Head Start a Leg Up

The Los Angeles County Office of Education gets a head start on records management with Laserfiche

November 12th, 2009 by Meghann WoosterMeghann Wooster is a Laserfiche Luminary

head-startGiving underprivileged children a head start in life is more difficult now than ever before. Broken homes, urban violence, poorly-funded school districts, inadequate access to health care and constant increases in the cost of living are making life more and more challenging for these kids every day. That’s why, for the disadvantaged youngsters in Los Angeles County, the Head Start-State Preschool program is so vital to their well-being and future success.

Created in 1965, Head Start is the most successful national school readiness program in the United States. It provides comprehensive education, health, nutrition and parent involvement services to low-income children and their families. All told, nearly 25 million preschool-aged children have benefited from the program nationwide.
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Rehabilitating Content Management

Implementing Laserfiche in the LaPorte County court system and beyond

November 12th, 2009 by Meghann WoosterMeghann Wooster is a Laserfiche Luminary

la-porte-countyAs chief probation officer for LaPorte Superior Court No. 4 in Indiana, Steve Eyrick knows a great deal about rehabilitation. Every day, he works with clients who’ve been charged with misdemeanors and Class D felonies, and it’s his job to help them turn their lives around.

Of his probationers, Eyrick says, “They’re just people who make some bad decisions. I try to focus on their issues and their individual dynamics, while at the same time testing them and making sure they’re doing what they’re supposed to be doing.”
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Complaint Management

The Texas Medical Board uses Laserfiche to respond more quickly to consumer complaints

November 12th, 2009 by Meghann WoosterMeghann Wooster is a Laserfiche Luminary

texas-medical-boardThere’s little in life that’s more personal than health care, and those of us who have faced serious illness know how important it is to receive quality care from a doctor we trust. Unfortunately, not all medical professionals consistently provide the highest level of patient care, and that’s where, in Texas, the Texas Medical Board comes into play.

As the state regulatory agency charged with protecting citizens’ health and safety, the Medical Board regulates the practice of medicine in Texas by licensure, discipline and education. It has a legislative mandate to file and track all complaints filed on any doctor licensed in the state—typically hundreds of them a year.
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Building Out the IT Infrastructure with ECM

CCCSD leverages Laserfiche to improve information access and ensure employee efficiency

November 11th, 2009 by Meghann WoosterMeghann Wooster is a Laserfiche Luminary

cccsdThere’s little in life that’s more elemental than water. And yet, in most developed countries, it’s easy to take access to safe water and sanitation for granted.

Prior to the creation of the Central Contra Costa Sanitary District (CCCSD) in 1946, however, Contra Costa County—located east of San Francisco, CA—was in crisis. A post-war building boom had brought an influx of new residents, most of them relying on septic systems that didn’t take well to the area’s heavy adobe clay soil. With septic tanks overflowing and waterborne diseases such as typhoid becoming a potential threat, health authorities considered the polluted conditions in the county to be among the worst in California.

As a result, the CCCSD was formed as a special district, a sewer system and treatment plants were put in place, and the public received much-needed access to safe water and sanitation.
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Precise Processes

RMS puts Laserfiche into action on the machine shop floor

November 10th, 2009 by Meghann WoosterMeghann Wooster is a Laserfiche Luminary

rmsWhen manufacturing medical devices such as spinal fusion cages, knee replacements, hip replacements, bone screws and the like, precision is essential. Deviating from product specifications by even a miniscule amount can cause serious problems when a physician attempts to implant the device in a patient.

As a contract manufacturing company that specializes in medical device implants and surgical instruments, precision is a chief concern for RMS. For over forty years, the company has ensured the accuracy and quality of its products, spurring expansion and business growth. But as the organization grew, some of its processes failed to evolve along with it.
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“See a Need, Fill a Need”

Norfolk, VA, has dedicated itself to the growth of the Laserfiche community

November 3rd, 2009 by Hobey EchlinHobey Echlin is a Laserfiche staff member

norfolk-vaNo municipality has dedicated itself to the growth of the Laserfiche community more visibly this year than Norfolk, VA. So much so that the city’s in-house Laserfiche champions have encouraged user interaction by co-founding the Hampton Roads User Group, one of an unprecedented number of user groups that have sprung up across the state in the last two years.

The way W. Alondo McClees, Laserfiche Luminary and leader of the Technology Systems Team for the Norfolk Commissioner of Revenue, explains it, he and his colleagues were just “filling a need” when he and users from three other Virginia municipalities (Fredericksburg, Hanover and Charlottesville) first initiated a statewide Laserfiche user group for their Commissioner of Revenue offices at a 2007 regional conference.
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“So Simple an Advisor Can Use It!”

Kowal Investment Group ensures the safety of their information with Laserfiche.

October 28th, 2009 by Danielle LeongDanielle Leong is a Laserfiche Luminary

Left to right:  Laura Kowal, Aaron Kowal, Patti Altmann, Barb Doty, Paula Bergquist,             Michele Zeka, Michelle Rossi-Weida, Jeff Kowal, Patty Zych, Carrie McCoy, Ziad Lewis;   Not Pictured: Nicole Doty

Kowal Investment Group, LLC is a fee-based financial advisor from Waukesha, WI, that has specialized in financial planning and investment advising for over 35 years. The firm manages nearly $200 million in assets and also hosts a weekly financial advice radio show called “The Retirement Clinic.” But just as baby boomers looking into retirement look to Kowal for advice, Kowal itself began looking to retire its old way of filing paper. “We knew we wanted to move toward the paperless office,” explains Michelle Rossi-Weida, Operations and Compliance Manager for Kowal. “Just in terms of better organization and also the cost savings paying for file space, as well as making people’s jobs easier and more productive.” Full story »

“Reinvesting in Our Own Students”

Joining with other Minnesota schools to purchase Laserfiche, NE Metro Intermediate School District 916 finds an even more resourceful way to staff it

October 20th, 2009

ne-metroSeveral school districts on the eastern side of the Twin Cities agreed they all needed a document management system to handle a massive backlog of student files. “All of us wanted Laserfiche, but none of us had the budget for it—so we figured out a way we could all buy it and use it,” says Kristine Carr, Administrative Services Director at NE Metro 916 Intermediate School District. After a year’s worth of meetings between business managers, four public school districts (NE Metro 916, North Branch Area, Roseville Area and Stillwater Area) had hammered out a plan to share in the cost of a single system that would serve as an enterprise standard.
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Agile ECM Engineered with Laserfiche and SharePoint Makes Spindletop MHMR Services Shine

“Laserfiche delivers a complete offering to customers seeking an integrated content management and SharePoint solution.”

October 19th, 2009 by Meghann WoosterMeghann Wooster is a Laserfiche Luminary

spindletop1

We’ve all seen them: the young man suffering from his first bout of bipolar mania—paranoid, delusional and unable to sleep; the 40-year-old veteran, injured in Iraq, addicted to painkillers and living on the streets; the single mother with schizophrenia—abused, uneducated and unconvinced that antipsychotic drugs will ease her pain.

For the people who struggle with these issues in southeast Texas, Spindletop Mental Health Mental Retardation (MHMR) Services has the resources to support their recovery and relieve their distress. But with over 8,000 patients every year and upwards of 400 employees, Spindletop’s ability to respond promptly to records requests—and, by extension, to patients—was being compromised.
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Greener Pastures

The Town of Brownsburg, IN, uses Laserfiche to deliver better, more cost-efficient service with exponential results

October 14th, 2009 by Hobey EchlinHobey Echlin is a Laserfiche staff member

brownsburgWhen Wendi Smith accompanied her friend Kristy DeLong from the City of Carmel, IN, to the Laserfiche Conference in Los Angeles last January, she was supposed to be on vacation. But as the Administrative Assistant for the Town of Brownsburg’s Planning and Building Department, Smith started to get her own ideas about the kinds of cost-savings and operational efficiencies Laserfiche could bring to the modest but progressive Brownsburg, a town of just 20,000 that Money Magazine named the 33rd “Best Place to Live in America.”
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Strategic Security

Credential Securities, Inc., Simplifies Regulatory Compliance

September 29th, 2009 by Melissa HenleyMelissa Henley is a Laserfiche staff member

Credential Securities, Inc., employs more than 2,000 staff and representatives who provide integrated wealth management solutions and services to Canadian credit unions, with over $10.8 billion in assets under management. But helping clients achieve their financial goals came with a price—overstuffed file cabinets, difficulty locating information and the stress of complying with regulatory requirements. Full story »

Laserfiche Law and Order

Laserfiche helps turn trial testimony into made-for-TV high drama

September 24th, 2009

george_faderJudges are often not fond of challenging the status quo and paperwork has definitely set a precedent in America’s courthouses. But as electronic document management is moving into courthouses across the country, Laserfiche has been going Hollywood—turning trial testimony into made-for-TV high drama. Full story »