We’ve all seen them: the young man suffering from his first bout of bipolar mania—paranoid, delusional and unable to sleep; the 40-year-old veteran, injured in Iraq, addicted to painkillers and living on the streets; the single mother with schizophrenia—abused, uneducated and unconvinced that antipsychotic drugs will ease her pain.

For the people who struggle with these issues in southeast Texas, Spindletop Mental Health Mental Retardation (MHMR) Services has the resources to support their recovery and relieve their distress. But with over 8,000 patients every year and upwards of 400 employees, Spindletop’s ability to respond promptly to records requests—and, by extension, to patients—was being compromised.
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With 19 locations and a caseload of 4,000 patients per week, Ear, Nose and Throat Associates of South Florida is the state’s second largest physician group dedicated to treating disorders of the ears, nose and throat. Although the group has always provided patients with outstanding care, keeping patient charts up to date was becoming an increasingly significant challenge.
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“One team, one vision, advancing health.”

That’s BC Biomedical’s motto. And since implementing Laserfiche four years ago to manage its sprawling information network spread out over 47 patient service centers (PSCs), you can add “embracing technology” to its motto. Full story »

When designing a disaster recovery strategy, business owners usually plan for blackouts, natural disasters, server failure and theft. But there are some catastrophes—such as an arsonist attempting to burn down the office building—that probably don’t immediately spring to mind. MultiMed, an industry-leading emergency medical services billing company located in Baldwinsville, NY, was faced with such a threat in August 2007 when a three-alarm fire nearly engulfed their office complex. Fortunately, MultiMed had taken the right disaster preparedness measures, building a Laserfiche-powered recovery plan to ensure business continuity, come what may.

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Medical practices large and small are saving money as well as improving patient care by getting rid of traditional record files and going paperless, according to Lee Lafayette, president of Physicians Support Group Inc., a Dallas, TX technology consultant who is introducing Laserfiche Document Imaging to his hundreds of clients.

“Ignorance of electronic document management is costing medical groups millions of dollars in extra payroll costs and hurting the morale of office staffs,” Lafayette said. “It is relatively easy to demonstrate immediate return-on-investment (ROI) for converting traditional files to electronic images to practice administrators; I have numerous references ready to share their successes, too.”
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The American Red Cross says giving blood is giving life, yet the professionals overseeing this all-important act of charity at the Stanford Blood Center spent half their time transporting paperwork from place to place.

Then they got Laserfiche.

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Paper storage was a heavy burden for University of Southern California (USC) Department of Radiology Billing Manager Liz Dubon—literally. Searching through the department’s massive stacks of storage boxes for paper documents was becoming hazardous to her staff’s health. “We used the big, big cardboard boxes, so they were really heavy,” says Dubon. With a volume of over half a million radiological exams a year, the storage space at the Alhambra, California, office—a department of USC’s Keck School of Medicine—was as crammed as each box. Full story »

The concept of a stand-alone surgical center is a relatively new one. The SurgiCenter of Baltimore—the first freestanding multi-specialty surgical center in the country owned exclusively by physicians—was conceived in 1989 by a group of physicians intent on providing a better surgical experience for their patients. The SurgiCenter of Baltimore later took on Lifebridge Health and HealthMark Partners, Inc., as partners. Full story »

Since 1983, JJ&R Medical Data Systems, Inc., (MDS) has provided billing and collection services to healthcare providers ranging from hospital emergency departments to urgent care centers. Working through two divisional offices in Rancho Cucamonga, CA, and Baton Rouge, LA, MDS bills more than 60,000 patient accounts monthly.

Processing the thousands of paper documents associated with these accounts, however, was limiting MDS’s productivity. “We needed a system to provide three key features: security, accessibility and accountability,” says Solutions Architect Matt Brown. “We also wanted to cut down on paper-related costs. We spent the better part of a decade looking for a system that could accomplish all these goals.” Full story »

Central Oregon Radiology Associates seeks to be the provider of choice for patients and physicians, and the employer of choice for staff. As Marico Oliveira, the organization’s former director of operations and current director of human resources, explains, Laserfiche® plays a key role in helping Central Oregon Radiology Associates accomplish both aspects of this mission. Full story »

For Iredell Memorial Hospital, lost records meant enormous losses in revenues. But keeping critical information available to those professionals who need it is also a tremendous challenge at the facility, which delivers outstanding, cutting-edge care. With 135 physicians on staff, several specialized treatment centers and nearly 5000 emergency room visits per month, Iredell staff found their workflow and productivity hampered by their records system, which involved assembling, distributing, storing, and retrieving volumes of paper. Full story »

“The HP/Laserfiche paperless solution eliminates the costs associated with handling millions of paper documents. It transforms our business. We can stop buying all that paper and all those boxes to store it.” − Lisa Busch, Senior Director, Information Systems, Marina Medical Billing Service, Inc. Full story »

Digital document management initiatives undertaken by Fertility Centers of Illinois, S.C., (FCI) are saving more than 75 hours of staff time per week and have prompted their national network to look into eliminating paper patient charts to improve customer service. Full story »

Sun Health Corporation initially installed Laserfiche software to handle billing, but they quickly found other uses for the software that extended to patient care.

Sun Health chose Laserfiche because it was a simple way to digitize their billing processes. The interface was very intuitive, and employees quickly began using Laserfiche to perform daily tasks, such as searching for outstanding bills. The patient accounts department now tracks patients from the time they are admitted. Each patient gets a unique bar code, and, once processed, all patient information is instantly categorized. The bar code is then added to every document pertaining to the patient’s care.
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St. Luke’s Cataract and Laser Institute is one of the busiest, most respected and most successful eye surgery centers in the world. Its founder and director, Dr. James P. Gills, MD, is internationally renowned as a pioneer in small incision surgery, which is now the predominant method of cataract removal. Dr. Gills and St. Luke’s are also well known for using technology to make their procedures both better and more affordable.
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