Flight Masters is an air-freight forwarding company that tries to treat all its customers like family.

Trouble is, the family is growing–fast.

Founded a dozen years ago, the company now has major offices in five U.S. cities–San Francisco; Ontario, Calif. (near Los Angeles); Minneapolis; Dallas, and Chicago-and just a few months ago it became international, by opening an office in London.
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Late one night, about 40 years ago, the Secret Service telephoned a senior chemist of Laucks Testing Laboratories, Inc. in Seattle. A few minutes later, a police cruiser arrived and sped him to a large downtown hotel, where, in a small room, a full dinner had been spread out on a white-clothed table. Instead of eating, the chemist spent all night, analyzing everything on that table, right down to the silverware, checking for every known poison.

Finally, as the sun rose, the chemist stood up, stretched and told the watchful agents: “That’s it. Everything’s okay.”

That night, Vice President Richard Nixon ate the same food at a state dinner in the hotel.
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One of the nation’s leading real estate development companies is saving significant time and money after revolutionizing the way it handles paperwork using a solution developed with Laserfiche.
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If the Compensation Advisory Organization of Michigan can do more work in 20 percent less space, spending many fewer personnel hours than it did two years ago—that’s productivity.

And if telephone callers no longer have to be put on perma-hold while panicky clerks scurry to find a missing file—that’s a big step forward in client relations.

The Compensation Advisory Organization of Michigan (CAOM) took that step two years ago, when it converted its paper files to document imaging by Laserfiche. And, says Senior Vice President Jon Heikkinen: “We can’t say how much we’re pleased with it, it’s just been excellent, in our opinion.”
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