Customer Stories Archive

Healthier Healthcare

BC Biomedical benefits from better information management—thanks to Laserfiche

November 6th, 2008 by Hobey EchlinHobey Echlin is a Laserfiche staff member

bc biomedical logo“One team, one vision, advancing health.”

That’s BC Biomedical’s motto. And since implementing Laserfiche four years ago to manage its sprawling information network spread out over 47 patient service centers (PSCs), you can add “embracing technology” to its motto. Full story »

Putting Boulder City on Easy Street

Document management’s no crapshoot for Nevada’s biggest small town

November 4th, 2008 by Hobey EchlinHobey Echlin is a Laserfiche staff member

Compared to other cities in Nevada, Boulder City is something of an anomaly. Unlike nearby Las Vegas and the rest of Henderson County, BC is relatively quaint, with a population of just 15,000.

“We’re close to Las Vegas, we’re close to the Hoover Dam, but we’re surrounded by 200 miles of land. It’s like a buffer around us,” explains City Clerk Pamella Malmstrom. “Clark County has been one the fastest growing counties in the country. We’ve taken steps to not grow so rapidly.”

But even as modest Boulder City seems buffered from the noisy neon of its neighbors, it still faced the same information management concerns as every other city in the state. Especially since late 2007, when the state legislature passed a resolution mandating that all government agencies in Nevada be able to honor requests for public records within five working days. Full story »

Efficiency, Effectiveness and Excellence

Laserfiche goes to school in British Columbia

October 28th, 2008 by Melissa HenleyMelissa Henley is a Laserfiche staff member

One of the reasons Scot Fraser and the IKON Office Solutions team chose to focus on implementing digital document management solutions in British Columbia’s school districts was out of loyalty to the teachers who helped them succeed.

“I lived in the Kootenay-Columbia area from grade six until high school,” says Fraser, now Enterprise Solutions Manager at IKON. “I attended five schools in the area. The teachers and the school system were great. My most influential teacher was my grade seven teacher, Mr. Truant. I owe him a lot. I wish I could see him again and thank him for helping me immensely through a difficult year where I attended three different schools.”

This devotion to supporting educators led IKON to help school districts throughout British Columbia digitize their paper records and speed their workflows. School District No. 20 (SD20), located in the interior of British Columbia, Canada, serves a number of communities throughout the province. Thanks to IKON, it’s also discovered the benefits of Laserfiche.
Full story »

A Class Act

Bond and Devick Financial Network simplifies work processes by integrating ACT! and Laserfiche

October 21st, 2008 by Melissa HenleyMelissa Henley is a Laserfiche staff member

For financial advisors at Bond and Devick Financial Network, over twenty years of industry experience had given them a heightened awareness of the problems of a paper-based filing system. File cabinets took up almost 50 square feet of office space, and staff wasted time and money making multiple copies of the same document so advisors could have simultaneous access to information.

“We were dealing with an enormous amount of paper,” remembers Teresa Devick. “And the paper files concerned us greatly, mainly because if our office were ever damaged, our information would be completely unrecoverable.”

Full story »

The Wright Stuff

Wayne Wright, city historian of Glens Falls, NY, uses Laserfiche to manage valuable historical records – and increase efficiency city-wide

October 14th, 2008

Visionaries are not always thinking about the future as they leave the past behind. Sometimes, they are just looking to make a change.

That was Glens Falls Records Management Tech/City Historian Wayne Wright 11 years ago. When he thumbed through a Laserfiche brochure back then, he was thinking about the bulky bound volumes of birth, death and marriage certificates the City Clerk’s office staff wrestled with on top of the copier thirty to forty times each day. A decade later Laserfiche is helping most every aspect of Glens Falls government run more efficiently, largely through the single-minded effort of an administrator who just wanted to make a change.

Full story »

Badge to the Future

Elk River, MN’s hi-tech cop shop is tops for making greener traffic stops

October 10th, 2008 by Hobey EchlinHobey Echlin is a Laserfiche staff member

“Police departments in general create a lot of paperwork and kill a lot of trees,” says Jeffrey Beahen, Chief of Police for Elk River, MN.

But Beahen’s department is saving trees and racking up awards—including one for Excellence in Innovation in Information Technology from the International Association of Chiefs of Police (IACP) just this year.

jeff beahen“Our peers are John Hopkins University, the San Diego Police Department, the Canadian Research Center and the Dutch National Police,” Beahen notes proudly. “And little old Elk River is up on the porch with the big dogs.”

Elk Rapids, home to 24,000 and located on the outskirts of greater Minneapolis, got up on that porch thanks to Beahen’s vision of giving his officers every technological advantage available—with Laserfiche playing a vital role in both that vision and that advantage.

Full story »

Keen to Go Green

In Okotoks, AB, Laserfiche protects a historic past and provides for a sustainable future

October 7th, 2008 by Melissa HenleyMelissa Henley is a Laserfiche staff member

Okotoks logoNestled along the Sheep River Valley in the heart of the Alberta Foothills, the town of Okotoks, AB, is the second-fastest growing community in Canada, with a 46 percent growth rate since 2001.

According to Prime Minister Stephen Harper, Okotoks “can fairly call itself the greenest community in Canada, maybe the world,” as it is one of the first municipalities to establish growth targets balancing infrastructure development and environmental conservation. And true to its motto of “Historic Past, Sustainable Future,” Okotoks has received national and international recognition for its environmental initiatives, so it’s no surprise they turned to Laserfiche to reduce paper consumption. Full story »

Laserfiche Extinguishes Disaster Recovery Worries

For Multi-Med medical billing company, Laserfiche protects their most business-critical information

October 6th, 2008 by Steve CoySteve Coy is a Laserfiche staff member

When designing a disaster recovery strategy, business owners usually plan for blackouts, natural disasters, server failure and theft. But there are some catastrophes—such as an arsonist attempting to burn down the office building—that probably don’t immediately spring to mind. MultiMed, an industry-leading emergency medical services billing company located in Baldwinsville, NY, was faced with such a threat in August 2007 when a three-alarm fire nearly engulfed their office complex. Fortunately, MultiMed had taken the right disaster preparedness measures, building a Laserfiche-powered recovery plan to ensure business continuity, come what may.

Full story »

Paperless Meetings are the Wave of the Future

New Jersey communities are using Laserfiche to eliminate paper and put more information in the hands of decision makers at public government meetings

October 3rd, 2008

The versatility of Laserfiche’s electronic document technology has inspired creative applications that have taken the paper out of countless government agencies and operations over the past 20 years. Now it’s reaching outside the office into that bastion of paper rustling, public government meetings.

Full story »

2009 Is the Year to Power Your Laserfiche System Forward

This year’s conference will be our biggest and best yet.

September 24th, 2008

2009 laserfiche institute conference

“I found last year’s conference extremely educational. It was chock-full of user-friendly ideas that we could take home and use right away,” says City of Kenai, AK, Deputy City Clerk Corene Hall.

Full story »

Medical Clinics Get Immediate ROI with Laserfiche

Physicians Support Group of Dallas streamlines operations, saves money and meets HIPAA requirements

September 24th, 2008

Medical practices large and small are saving money as well as improving patient care by getting rid of traditional record files and going paperless, according to Lee Lafayette, president of Physicians Support Group Inc., a Dallas, TX technology consultant who is introducing Laserfiche Document Imaging to his hundreds of clients.

“Ignorance of electronic document management is costing medical groups millions of dollars in extra payroll costs and hurting the morale of office staffs,” Lafayette said. “It is relatively easy to demonstrate immediate return-on-investment (ROI) for converting traditional files to electronic images to practice administrators; I have numerous references ready to share their successes, too.”
Full story »

Positioned for Success

Financial Foundations, Inc., uses Laserfiche to enhance profitability and business value

September 22nd, 2008 by Melissa HenleyMelissa Henley is a Laserfiche staff member

“Personally, I think that every financial advisor has to move eventually to an electronic filing system. It’s not a matter of if, but when,” says Nick Cosentino, president and founder of Financial Foundations, Inc. “In my opinion, it would be impossible to succeed without it.”

Full story »

Sun Health Corporation, Sun City, AZ

September 19th, 2008

Sun Health Corporation initially installed Laserfiche software to handle billing, but they quickly found other uses for the software that extended to patient care.

Sun Health chose Laserfiche because it was a simple way to digitize their billing processes. The interface was very intuitive, and employees quickly began using Laserfiche to perform daily tasks, such as searching for outstanding bills. The patient accounts department now tracks patients from the time they are admitted. Each patient gets a unique bar code, and, once processed, all patient information is instantly categorized. The bar code is then added to every document pertaining to the patient’s care.
Full story »

St. Luke’s Cataract and Laser Institute, Tarpon Springs, FL

September 19th, 2008

St. Luke’s Cataract and Laser Institute is one of the busiest, most respected and most successful eye surgery centers in the world. Its founder and director, Dr. James P. Gills, MD, is internationally renowned as a pioneer in small incision surgery, which is now the predominant method of cataract removal. Dr. Gills and St. Luke’s are also well known for using technology to make their procedures both better and more affordable.
Full story »

MBC Systems, Santa Ana, CA

September 19th, 2008

MBC Systems, a medical billing company based in Santa Ana, CA, has successfully transferred industry-standard medical rules to a digital process for faster billing processing. The Laserfiche implementation includes digital workflow, auditing and capture processing rolled into a single, cost-effective application.
Full story »