The City of Stillwater is one of Minnesota’s oldest historic communities, which you can see using one of its newest technologies, its Laserfiche WebLink 8 public portal. In only a few clicks, you’ll find minutes from City Council meetings dating back to 1888, as well as other public documents. In fact, providing a Web content portal is only one of the ways the city saves staff time and costs with its Laserfiche enterprise content management (ECM) system—proving Stillwater to be not just one of the state’s oldest cities, but one of its wisest, as well.
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Time is money, especially for a busy firm like Renaissance Financial Corporation of St. Louis, MO. With offices in St. Louis, Omaha, NE, Lincoln, NE, and Kansas City, KS, keeping information moving was crucial.

As Renaissance staff explain, when an advisor is spending time searching through paperwork, that’s less time he or she has to focus on what the firm is known for: managing securities and investment plans, offering quality advisory services and helping with small business planning. “The more time advisors spend finding paperwork, the less time they have to spend building client relationships. We’re constantly trying to find ways to streamline processes so they don’t have to spend time doing administrative tasks.”
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Walking into an inpatient room at the Surgical Specialty Center of Baton Rouge (SSCBR) is more like entering a spacious hotel suite than a hospital room. Designed with many of the comforts of home, each private suite contains a microwave, refrigerator, television and DVD/VCR player, along with a sofa bed for overnight guests. Of course, the best feature is the talented and dedicated staff that assists patients and family members with their medical needs.

“Most people don’t have pleasant memories associated with hospital stays: You’re sick, you’re scared, you’re away from your family,” says Shawana Rucker, IT manager at SSCBR. “SSCBR’s goal is to change all of that.” Full story »

Charles County, MD, was named America’s #1 advanced digital county last year by the Center for Digital Government and Digital Communities magazine. In fact, the Washington DC-area county with 130,000 residents has won all seven years the award’s been given out. But what makes Charles County different from the other 20 Laserfiche users on the list is that the county only began its Laserfiche implementation late last year. Now thanks to a comprehensive data governance strategy and a new Transparency Web Portal, Charles County is poised to continue its winning streak using Laserfiche.
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Established in 1941, the Morehead Group is a financial services firm providing strategic insurance solutions for affluent individuals and families. Located in Charlotte, NC, the firm has a team of three principals and seven associates who provide everything from underwriting and policy evaluation to client services and administration.

Kenneth Samuelson, one of the firm’s principals, brings over twenty years of experience in the financial services industry to his clients. With this experience, Samuelson places an emphasis on technology to get the maximum potential out of his operations. “I refer to it as tightening the bolts,” he says. “We need to get as much as we can out of our technology investments and make our operations faster and more efficient—and make our staff happier.”
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Six years ago, if you’d asked Ron Anderson how to add 150 employees to his medical billing company without relocating or acquiring new office space, he’d have looked at you and laughed. “I’d have told you it’s impossible,” says Anderson, director of business development at San Diego, California-based CHMB and a past president of the California chapter of the MGMA. “We’d have had employees sitting on each others’ shoulders.”
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The Town of Florence, AZ, is a modest town of just over 20,000 located between Phoenix and Tucson. Even with its small size, Florence has always had big ideas for how to use Laserfiche to do more with less, growing its system from a simple archiving tool to a town-wide enterprise content management (ECM) and business process management (BPM) solution.

“Our approach to technology has always been to be proactive, not reactive,” says Town Clerk Lisa Garcia.
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One of the top entomology departments in the U.S., Texas A&M University (TAMU)’s Department of Entomology offers outstanding academic programs for undergraduate and graduate student preparation for careers in research, extension, business or industry. In fact, in May 2007, the department began offering a new degree in Forensic and Investigative Sciences, accredited by the American Academy of Forensic Science – the only accredited program in Texas and the Southwest.

But with state facilities in College Station, TX, a major USDA entomology research laboratory, and members of the department’s graduate faculty stationed in nine major agricultural areas in the state, sharing information efficiently had become problematic for department staff.
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Texas A&M University (TAMU) is one of the largest universities in the U.S., both in terms of enrollment and physical size. With nine system schools and two campuses, as well as a main campus with over 100 buildings on over 5,200 acres, TAMU faces a unique challenge in sharing information.

Relying on paper was an inefficient use of TAMU’s monetary and staff resources. In addition, board requirements frequently limit the amount of office space to conserve space for classroom and labs, so space used for paper storage was at a premium. What little space was available could have been better used for professors’ offices.
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It takes a village to raise a child, and it takes teamwork to change a city. For Westminster, a city of nearly 100,000 people located in Southern California’s Orange County, the need to change was highlighted when a new Assistant City Clerk—Pat Jacquez-Nares—came onboard.
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Central Oregon Radiology Associates seeks to be the provider of choice for patients and physicians, and the employer of choice for staff. As Marico Oliveira, the organization’s former director of operations and current director of human resources, explains, Laserfiche plays a key role in helping Central Oregon Radiology Associates accomplish both aspects of this mission. Full story »

Outagamie County, WI, has a tradition of innovation. Appleton, its county seat, is home to Hearthstone, the very first home in the United States to be powered solely by Thomas Edison’s hydroelectric technology and light bulbs, way back in 1882. Now, almost 130 years later, that innovative spirit can be seen in the county’s deployment of Laserfiche agile enterprise content management (ECM) to expand and enhance information services in several departments.
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If you’ve ever enrolled in an employer-sponsored voluntary insurance program, you know all about the stacks of paper that come with. It’s easy then to imagine the massive volume of paperwork that companies such as Seattle, WA-based Administrative Systems, Inc. (ASI) process behind the scenes. As a voluntary benefits administration firm, ASI handles thousands of documents every day for employers, carriers and other employee benefit providers. And now, thanks to their Laserfiche system, ASI staff are enjoying a few benefits of their own—reduced processing times, simplified compliance and faster access to information. Full story »