The Virginia Port Authority hired Angela Ellis as its SharePoint Administrator in 2007, but it wasn’t long before her boss, Deputy Executive Director of Administration and CFO Rodney Oliver, enlisted her to start looking into enterprise content management (ECM) solutions.

“Rodney recognized that although SharePoint could do many great things for our organization, DoD 5015.2-certified records management wasn’t one of them,” says Ellis, who today is a senior web analyst for the Port Authority. Full story »

Texas A&M University-Kingsville (TAMUK) knew enterprise content management was in its future in 2007 when its president, touring the campus, opened the door to a shower room in an old gymnasium—and found 70 filing cabinets of old business records. Full story »

As the IT Director for Hamilton-Wentworth District School Board (HWDSB) in Ontario, Canada, Mike Hiltz provides IT leadership and proactively brings technology opportunities to HWDSB’s various departments. Full story »

ECOM is a global commodities company headquartered in Dallas, TX, trading cocoa, cotton and coffee between 40 offices in 30 countries. “Columbia, Chile, Honduras, all the i-stans—if they’re growing an agricultural product, we’re there,” says Willa Zandi, IT Director. The Dallas office, for instance, is the company’s hub for cotton trading.
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With 265,000 residents, Durham County is home to the famed Research Triangle Park, one of the most prominent high-tech R&D centers in the world. As such, the county’s IT Department has quite the legacy to live up to.

“Technical innovation and efficiency are important to our citizens,” says Steve Barden, Systems Development Supervisor for Durham County, “and they’re a top priority for the IT Department as well.” Full story »

South Essex Partnership University NHS Foundation Trust (SEPT) is one of the largest and highest-performing national healthcare organizations in the United Kingdom. Providing services for people with mental health problems and learning disabilities, SEPT serves a population of 1.5 million across three counties, with over 3,500 employees and an operating a budget of more than $300 million. Full story »

With construction and mineral operations in more than 20 countries across five continents, the Essar Group employs 60,000 people in 63 companies, with annual revenues of $15 billion. In 2009, the Mumbai-based conglomerate initiated a plan to establish an enterprise-wide Shared Service Center to consolidate and automate finance and accounting processes across India. It looked to Laserfiche to serve as a foundational component of its agile ECM framework through an integration with its SAP–DMS system to support it. Full story »

Managing past and current septic permit applications for areas totaling just over 425,000 residents without an enterprise content management (ECM) solution meant a lot of paper trails and time-consuming manual processes for Idaho’s Central District Health Department (CDHD). Full story »

From its Onamia, MN, headquarters, the Corporate Commission of the Mille Lacs Band of Ojibwe Indians operates Grand Casino Mille Lacs and Grand Casino Hinckley, which includes hotels, convention centers, entertainment venues, a golf course, food and beverage venues, gift shops, an RV park, and a marina. In addition, the Corporate Commission operates an RV and auto shop, gas stations, a movie theater, a Subway franchise, and a wastewater management facility. “We have 12 separate businesses in all, spread out over 55 miles,” says Lance Dutcher, Systems Engineer for the Corporate Commission.
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For Spire Investment Partners, LLC, a combination broker/dealer, registered investment advisor, and insurance agency based in McLean, VA, managing several billion dollars in assets and answering to multiple regulatory agencies—including FINRA, the SEC and state insurance regulators—brings with it the need for especially agile enterprise content management (ECM). Full story »

With its motto, “One Team, One Mission,” it’s clear that unity is important to the Long Beach Police Department (LBPD). However, without consistent access to the PD’s law enforcement records and administrative files, officers and employees had a difficult time staying on the same page.
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If you’ve been in business for more than 50 years, chances are you’ve got a number of time-tested best practices that help your organization operate efficiently. Such was certainly the case for Dallas Associated Dermatologists, a nine-physician dermatology practice that logs roughly 75,000 patient encounters a year.

“Since 1954, our physicians have been refining the way they keep track of patient information,” says Bill Duke, executive director of the practice. “Although we knew we wanted to transition away from paper charts, we wanted our electronic records to mirror the form and format of our paper charts exactly. There aren’t many solutions out there that are flexible enough to do that.” Full story »

When the average person thinks about the employees who keep a hospital running, it is doctors and nurses who immediately come to mind. But what the average person doesn’t realize is how much work it takes to provide those doctors and nurses with the information they need to provide high-quality care. This task, of course, falls to health information management (HIM) professionals, and when a hospital relies on paper records, it is no easy feat.

“I’ve been in HIM since 1986,” explains Patty Hall, privacy officer and director of HIM at Wythe County Community Hospital, a 100-bed facility located in the Blue Ridge Mountains of southwest Virginia, “and I have to tell you that having an electronic solution makes things so much easier.”
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