With over 300,000 residents, Riverside, CA, is already one of California’s largest cities, and with each new tally on the census taker’s clipboard comes more information for city staff to manage. So it’s only logical that Riverside is expanding its Laserfiche enterprise content management system to keep pace. Thanks to the drive of the city clerk, what began as a means for one department to find information more quickly has now become the technology platform for citywide business process improvements, cost savings and better public service. . . Full story »

As the winner of a 2007 InfoWorld 100 Award for IT innovation, Gaston County, NC, is a shining example of the way technology can help move government forward. So when it came time to implement a digital document management solution, it’s no surprise that CIO Brandon Jackson sought the system that could best promote broader-ranging citizen services. As part of the award-winning initiative, a rapidly-growing Laserfiche® system now provides solid technological support for Gaston County’s service mission. . . Full story »

Executive Director John Contino of the Pennsylvania State Ethics Commission (www.ethics.state.pa.us) first turned to document management to eliminate the need to bring in temporary help to number the pages of legal files for major court cases.

From that starting point, document management has become an integral part of Commission operations, adding significantly to its public education and information capabilities and becoming a valued productivity tool. . . Full story »

The voters in Lubbock County, Texas, didn’t have any voting nightmares to deal with this past election. They had Laserfiche to keep voting confusion at bay.

One of the largest issues concerns ineligible voters coming to the polls. To keep voting fair and above board, it’s imperative to keep track of who can vote and who cannot, especially in elections where the difference between winning and losing could come down to just a few votes. . . Full story »

Does a municipality have to be large to realize the benefits of digital document management and a geographical information system (GIS)?

“The answer, in our case, is absolutely not,” says Renee Geyer, city clerk for Leoti, Kansas. “These tools enable us to serve our constituents much more effectively. In our view, smaller cities and towns should be looking to bring in these capabilities. They’re needed now and are only going to become more necessary in the future.” . . Full story »

The majority of legal cases in California begin in one of the state’s 58 superior courts. With facilities in more than 450 locations, the superior courts hear both civil and criminal cases, as well as family, probate and juvenile cases. The superior courts make up the largest part of California’s judicial system—which is itself the largest in the United States. . . Full story »

Thinking of a traditional courthouse records room might conjure up images of file cabinets overflowing with folders, but that’s not how it works in York County, PA, where staff have used technology to streamline the thousands of cases that pass through the court system each year. . . Full story »

The City of Niagara Falls, ON, implemented Laserfiche^® in 2001 to provide all departments with a central location to store and manage information. Over the years, each department had developed its own method for organizing files, and the city chose Laserfiche primarily because its flexible folder structure and unified metadata model would accommodate these various filing systems. . . Full story »

Most people know Gilroy, California, as the “Garlic Capital of the World.” But city staff in this agricultural epicenter are creating a slightly more technology-focused atmosphere. Thanks to some IT ingenuity—and an integration between Laserfiche® and other line-of-business applications—Gilroy is paving the way for other governments to adopt more citizen-oriented business processes. . . Full story »

Like many organizations, Blue Earth County, MN, implemented digital document management with a number of goals in mind, from streamlining business processes to promoting greater collaboration between staff members and departments. According to IT Manager Charlie Berg and Network Administrator Denise Grossmann, the county’s success in achieving these goals is primarily due to one factor—close cooperation between the county’s IT staff and the system’s users at each stage of the implementation process. . . Full story »

The Toronto and Region Conservation Authority’s mission is to “help people understand, enjoy and look after the natural environment.” So it’s no surprise that staff seek to minimize the natural resources they use at work. At the TRCA, however, they’ve gone beyond the paperless office. By utilizing Laserfiche® digital document management, TRCA staff have simplified work processes and improved access to critical information—all while advancing the cause of caring for the local environment. . . Full story »

The County of Hawaii’s Office of the Corporation Counsel serves as the legal representative of all the county’s officers and employees—a total of 2,300 clients. But with legal records dating back to 1905, and with a growing archive of legal briefs, motions, memos and letters to manage, the office struggled to keep track of its paper. . . Full story »

Among city staff in Alexandria, Virginia, the Laserfiche® imaging team is the most popular crew in town. Says Applications Division Chief Judy Milligan: “Departments are standing in line to come onboard with Laserfiche. We asked Laserfiche to send us some shirts with their logo, so everyone would know we’re on the imaging team. And they sent them to us, too.” . . Full story »

It’s hard to imagine that anyone would gear his organization’s infrastructure toward a single product. But Charlie Knotts, Administrative Supervisor for San Bernardino County, California, has that much faith in Laserfiche^®. . . Full story »

With a history dating back to the 1600s and a growth rate of three percent a year, Chesterfield County, Virginia, has no shortage of records to manage. So with their Laserfiche® system working perfectly, why would they change it? To keep up with the ever-changing demands of managing information, of course. The challenge came in successfully migrating to Laserfiche Records Management Edition™ (RME). . . Full story »