For Mohave County, AZ, the third time was the charm for the county’s Records Manager to successfully implement Laserfiche enterprise-wide.

The dry-witted comedian Steven Wright once joked, “I’m so far ahead of my time, nobody’s there yet.” Mohave County Records Manager Chuck Chlarson can relate. He saw his two predecessors try without much success to implement an enterprise-wide records management system—despite a state mandate to do so—because of a lack of technical support and user buy-in. But as Chlarson has found, in Mohave County, being the third Records Manager is the ticket to success.
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As one of the fastest growing counties in the nation, Collin County, TX, faced the challenge of managing an increasingly-large number of records generated by a growing population.

According to Records Manager Margaret Anderson, staff in the county’s courts had difficulty finding information, due to disparate systems implemented by each department. “We also had over 15,000 reels of microfilm and 18,450 boxes of paper stored throughout the county,” she says. “Files were everywhere and we couldn’t keep up with the demand. We had to ensure that staff did not unintentionally destroy records that needed to be retained, and we wanted to implement a case management system (CMS). But we also had to manage all the paper.

“Our first step was to select and implement a new case management system for the county court system,” Anderson continues. “The records management system (RMS) we chose needed to interface with this system and provide records management control for closed and disposed case files, as well as support documents.”
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Running smarter sometimes means pacing yourself.

That’s the lesson from 2008 Run Smarter Award winner Thurston County, WA. Until implementing Laserfiche in 2007, the rustic county, peppered as it is with forests and Puget Sound waters, was beset with what could best be described as information management logjams.

But in less than two years, Thurston County has evolved its use of Laserfiche from a pilot project handling backlog conversion to the backbone of a department-by-department phenomenon. In short, Thurston County has realized the very essence of what it means to Run Smarter.
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As the winner of a 2007 InfoWorld 100 Award for IT innovation, Gaston County, NC, is a shining example of the way technology can help move government forward. So when it came time to implement a digital document management solution, it’s no surprise that CIO Brandon Jackson sought the system that could best promote broader-ranging citizen services. As part of the award-winning initiative, a rapidly-growing Laserfiche® system now provides solid technological support for Gaston County’s service mission. Full story »

The voters in Lubbock County, Texas, didn’t have any voting nightmares to deal with this past election. They had Laserfiche to keep voting confusion at bay.

One of the largest issues concerns ineligible voters coming to the polls. To keep voting fair and above board, it’s imperative to keep track of who can vote and who cannot, especially in elections where the difference between winning and losing could come down to just a few votes. Full story »

The majority of legal cases in California begin in one of the state’s 58 superior courts. With facilities in more than 450 locations, the superior courts hear both civil and criminal cases, as well as family, probate and juvenile cases. The superior courts make up the largest part of California’s judicial system—which is itself the largest in the United States. Full story »

Thinking of a traditional courthouse records room might conjure up images of file cabinets overflowing with folders, but that’s not how it works in York County, PA, where staff have used technology to streamline the thousands of cases that pass through the court system each year. Full story »

Like many organizations, Blue Earth County, MN, implemented digital document management with a number of goals in mind, from streamlining business processes to promoting greater collaboration between staff members and departments. According to IT Manager Charlie Berg and Network Administrator Denise Grossmann, the county’s success in achieving these goals is primarily due to one factor—close cooperation between the county’s IT staff and the system’s users at each stage of the implementation process. Full story »

Criminal trials are notorious for the excessive amounts of paperwork they generate. But in Eaton County, MI, prosecuting attorneys are going to court with laptops instead of briefcases full of paper files—an advantage that has led to better communication, easier pretrial conferences and quicker case resolutions. Full story »

The County of Hawaii’s Office of the Corporation Counsel serves as the legal representative of all the county’s officers and employees—a total of 2,300 clients. But with legal records dating back to 1905, and with a growing archive of legal briefs, motions, memos and letters to manage, the office struggled to keep track of its paper. Full story »

It’s hard to imagine that anyone would gear his organization’s infrastructure toward a single product. But Charlie Knotts, Administrative Supervisor for San Bernardino County, California, has that much faith in Laserfiche^®. Full story »

With a history dating back to the 1600s and a growth rate of three percent a year, Chesterfield County, Virginia, has no shortage of records to manage. So with their Laserfiche® system working perfectly, why would they change it? To keep up with the ever-changing demands of managing information, of course. The challenge came in successfully migrating to Laserfiche Records Management Edition™ (RME). Full story »

When you spend most of your day processing paperwork, it can be difficult to feel that you’re making a difference in society. But thanks to an integrated document management solution from Laserfiche^®, staff at the Pinellas County, Florida, Juvenile Welfare Board (JWB) have significantly reduced the amount of paper that crosses their desks—leaving them with more time to support the agenciesm that serve the county’s disadvantaged residents. Full story »