According to Merton Auger, City Administrator of Buffalo, Minnesota, good government is all about collaboration. After thirty years on the job in this rapidly-growing city of 15,000, he understands that success depends on the free flow of information among citizens, officials and staff. His vision of a paperless office and his goal of promoting effective collaboration led him to investigate digital document management. Full story »

With space a premium commodity, a storage room full of paper was a luxury the City of Denton, Texas couldn’t afford. But that’s what city staff was facing in late 1999. The city’s human resources department had 15 lateral 5-drawer file cabinets, filled to overflowing, crammed into 300 square feet of space. Even worse than sacrificing the storage space was trying to comb the files for information. Full story »

Saint John, New Brunswick, is the city “where life is on your terms.” Unless, of course, you’re in charge of the city’s records. Thanks to the Public Records Act and the Archives Act, records managers in the Canadian provinces don’t have a lot of leeway when it comes to record-keeping procedures and retention schedules. For Saint John, it was becoming quite a challenge to keep records while keeping paper under control. Full story »

For City Recorder Mary Feldman, using Laserfiche® finally got everyone on the same page—literally. It wasn’t so easy with the very vocal, Web-savvy population of “The World’s Greatest City of the Arts and Outdoors.” Feldman’s job entails updating the city code for Eugene, Oregon, and making it available to citizens over the Web. Back when she was posting the code using HTML, it was a very time-consuming process. And updates created other problems. Full story »

Residents of the 186-year-old City of Bryan, Texas experience “The Good Life, Texas Style.” This trademarked motto motivates members of Bryan City Government to cultivate an active relationship with its 70,000 fellow citizens. To this end, Bryan kicked-off the new millennium with a groundbreaking document management solution that would eventually lead to the development of the first integration module to connect Laserfiche with its management software, SunGard^® HTE. Full story »

Police work can sure look glamorous when TV and movie stars chase bad guys on the streets of San Francisco. But for veteran SFPD Lieutenant Jack Ballentine, the reality was a massive paper chase with stacks and stacks of police reports waiting to be indexed, photocopied and distributed. Police reports by the thousands were clogging the wheels of justice and creating delays in readying criminal cases for court. Full story »

Brit Fontenot

A stunning view of the Rockies, a rich cultural life and a strong local economy led Bizjournals magazine to conclude that Bozeman, Montana offers the best quality of life of any small town in America. Excellent public service is one reason Bozeman calls itself “The Most Livable Place” for its 32,000 citizens. To maintain that high standard, the city clerk of commission’s office adopted an electronic document management solution for public records. Full story »

Anaheim City

The City of Anaheim Public Utilities Department ensures that citizens have water and power on demand. But the department’s antiquated filing system had made accessing important information decidedly less reliable. With over 16,000 project files, each containing a jumble of blueprints, wiring schematics, job-site Polaroids and hand-written notes, finding a particular file was often a laborious, time-consuming and ultimately fruitless pursuit. Full story »

Already home to 400,000 residents, the City of Surrey is among Canada’s fastest-growing municipalities. At its current rate, Surrey will become the largest city in British Columbia in less than 10 years. Such dynamic growth means a great deal of work for the Planning and Development Department and the Information Technology Division. Full story »

The City of Monroe, North Carolina, takes pride in providing excellent quality of life for its residents. Citizens enjoy many services—such as the Monroe Aquatics and Fitness Center—that are rare in cities of similar size.

Providing top-tier amenities depends on reaching ever-higher levels of efficiency. That’s where Monroe’s document management projects come in. Below, City Clerk Jeanne Deese and Systems Administrator Bruce Bounds describe how digital agenda packets, systems integration and other initiatives are helping Monroe get ahead in the race to maintain a city where residents love to live. Full story »

The City of North Richland Hills, Texas, strives to be the city of choice in the Dallas-Fort Worth metro area. Recognizing that success depends on providing great service while conquering costs and complexity, officials came together to launch a citywide document management project to support their mission. Full story »

Two feet of rain, and a brand-new data processing system, arrived in town at about the same time last October. But after the rain swept away homes and inundated the town with mud, the Laserfiche Plus data storage-and-retrieval system made reconstruction efforts a lot easier.
Full story »

Tax collection is a major factor in determining the operating income of the city of Acapulco, Mexico. In city government, efficiency is directly related to the size of the operating budget. The success of tax collection efforts determines how much, or how little, a city needs to rely on federal funding.

On the average, Mexican cities rely on federal government for approximately 85 percent of their funding. That means local income, generated from tax collection, usually only constitutes approximately 15 percent of city budgets. The average Mexican city depends heavily on the federal government for money because, in many cases, its tax collection efforts are lacking.
Full story »

As part of the City of Wichita’s enterprise Laserfiche document management solution, their Web-based accident report system establishes a new source of revenue, saves significant staff time and demonstrates the value of integrated systems to both the City and its citizens.

Call it e-government, or simply call it a smart way to get things done. Here’s how Imaging Analyst Cliff Thomas and his colleagues at the City of Wichita got beyond the buzzwords and made it happen. Full story »

If you managed a 101 year-old city which had to keep employee records for 50 years after they terminated or retired, would you stick with paper…or even microfilm? This was a question which the Human Resources department of Boynton Beach recently asked themselves. The answer was a resounding NO–there had to be a better way!
Full story »