Residents of the 186-year-old City of Bryan, Texas experience “The Good Life, Texas Style.” This trademarked motto motivates members of Bryan City Government to cultivate an active relationship with its 70,000 fellow citizens. To this end, Bryan kicked-off the new millennium with a groundbreaking document management solution that would eventually lead to the development of the first integration module to connect Laserfiche with its management software, SunGard^® HTE. Full story »

Police work can sure look glamorous when TV and movie stars chase bad guys on the streets of San Francisco. But for veteran SFPD Lieutenant Jack Ballentine, the reality was a massive paper chase with stacks and stacks of police reports waiting to be indexed, photocopied and distributed. Police reports by the thousands were clogging the wheels of justice and creating delays in readying criminal cases for court. Full story »

Brit Fontenot

A stunning view of the Rockies, a rich cultural life and a strong local economy led Bizjournals magazine to conclude that Bozeman, Montana offers the best quality of life of any small town in America. Excellent public service is one reason Bozeman calls itself “The Most Livable Place” for its 32,000 citizens. To maintain that high standard, the city clerk of commission’s office adopted an electronic document management solution for public records. Full story »

Anaheim City

The City of Anaheim Public Utilities Department ensures that citizens have water and power on demand. But the department’s antiquated filing system had made accessing important information decidedly less reliable. With over 16,000 project files, each containing a jumble of blueprints, wiring schematics, job-site Polaroids and hand-written notes, finding a particular file was often a laborious, time-consuming and ultimately fruitless pursuit. Full story »

Already home to 400,000 residents, the City of Surrey is among Canada’s fastest-growing municipalities. At its current rate, Surrey will become the largest city in British Columbia in less than 10 years. Such dynamic growth means a great deal of work for the Planning and Development Department and the Information Technology Division. Full story »

The City of Monroe, North Carolina, takes pride in providing excellent quality of life for its residents. Citizens enjoy many services—such as the Monroe Aquatics and Fitness Center—that are rare in cities of similar size.

Providing top-tier amenities depends on reaching ever-higher levels of efficiency. That’s where Monroe’s document management projects come in. Below, City Clerk Jeanne Deese and Systems Administrator Bruce Bounds describe how digital agenda packets, systems integration and other initiatives are helping Monroe get ahead in the race to maintain a city where residents love to live. Full story »

The City of North Richland Hills, Texas, strives to be the city of choice in the Dallas-Fort Worth metro area. Recognizing that success depends on providing great service while conquering costs and complexity, officials came together to launch a citywide document management project to support their mission. Full story »

Two feet of rain, and a brand-new data processing system, arrived in town at about the same time last October. But after the rain swept away homes and inundated the town with mud, the Laserfiche Plus data storage-and-retrieval system made reconstruction efforts a lot easier.
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Tax collection is a major factor in determining the operating income of the city of Acapulco, Mexico. In city government, efficiency is directly related to the size of the operating budget. The success of tax collection efforts determines how much, or how little, a city needs to rely on federal funding.

On the average, Mexican cities rely on federal government for approximately 85 percent of their funding. That means local income, generated from tax collection, usually only constitutes approximately 15 percent of city budgets. The average Mexican city depends heavily on the federal government for money because, in many cases, its tax collection efforts are lacking.
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As part of the City of Wichita’s enterprise Laserfiche document management solution, their Web-based accident report system establishes a new source of revenue, saves significant staff time and demonstrates the value of integrated systems to both the City and its citizens.

Call it e-government, or simply call it a smart way to get things done. Here’s how Imaging Analyst Cliff Thomas and his colleagues at the City of Wichita got beyond the buzzwords and made it happen. Full story »

If you managed a 101 year-old city which had to keep employee records for 50 years after they terminated or retired, would you stick with paper…or even microfilm? This was a question which the Human Resources department of Boynton Beach recently asked themselves. The answer was a resounding NO–there had to be a better way!
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The City of Chula Vista, Calif., has a growing population of 200,000, up almost 10 percent from 2001. The city is expected to continue to expand at a similar rate over the next several years, bringing an influx of development opportunities as more citizens need housing. Continuous growth has made City Hall a bustling business unit dealing with constant activity, employing 1,100 people and issuing approximately 2,000 building permits per year.
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There was near panic in the City Attorney’s office. Someone had inadvertently destroyed the original files for a parcel of land that was part of an important real estate development. If the records could not be found, the deal would come to a halt and might not be resolved for years.
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With more than 200 requests a day for specific contracts, bids and municipal records, workers in the Sacramento City Clerk’s office must have their priorities straight.

It’s a simple formula, really. Each and every citizen request, whether received by fax, phone or e-mail, receives equal treatment.

“Any time a citizen needs something, every time they fill out a request form, it is very important to us,” said City Clerk Valerie Burrowes. “It is our job and our duty to get them the information they need as quickly as possible.”
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