Municipal Government Archive
February 12th, 2007
Residents of the 186-year-old City of Bryan, Texas experience “The Good Life, Texas Style.” This trademarked motto motivates members of Bryan City Government to cultivate an active relationship with its 70,000 fellow citizens. To this end, Bryan kicked-off the new millennium with a groundbreaking document management solution that would eventually lead to the development of the first integration module to connect Laserfiche with its management software, SunGard® HTE. Full story »
Tags: HTE, integration, records management, RME, State and Local Government
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January 11th, 2007
Police work can sure look glamorous when TV and movie stars chase bad guys on the streets of San Francisco. But for veteran SFPD Lieutenant Jack Ballentine, the reality was a massive paper chase with stacks and stacks of police reports waiting to be indexed, photocopied and distributed. Police reports by the thousands were clogging the wheels of justice and creating delays in readying criminal cases for court. Full story »
Tags: integration, law enforcement
Posted in Courts, Customer Stories, Government Newsletter, Justice Systems, Law Enforcement, Municipal Government, State and Local Government | Be the first to comment »
December 21st, 2006

Brit Fontenot
A stunning view of the Rockies, a rich cultural life and a strong local economy led Bizjournals magazine to conclude that Bozeman, Montana offers the best quality of life of any small town in America. Excellent public service is one reason Bozeman calls itself “The Most Livable Place” for its 32,000 citizens. To maintain that high standard, the city clerk of commission’s office adopted an electronic document management solution for public records. Full story »
Tags: Agenda Manager, GIS, State and Local Government, Workflow
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September 11th, 2006

Anaheim City
The City of Anaheim Public Utilities Department ensures that citizens have water and power on demand. But the department’s antiquated filing system had made accessing important information decidedly less reliable. With over 16,000 project files, each containing a jumble of blueprints, wiring schematics, job-site Polaroids and hand-written notes, finding a particular file was often a laborious, time-consuming and ultimately fruitless pursuit. Full story »
Tags: Import Agent, public works, Quick Fields, records management, RME, Workflow
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August 13th, 2006
Already home to 400,000 residents, the City of Surrey is among Canada’s fastest-growing municipalities. At its current rate, Surrey will become the largest city in British Columbia in less than 10 years. Such dynamic growth means a great deal of work for the Planning and Development Department and the Information Technology Division. Full story »
Tags: disaster recovery, microfilm, State and Local Government, Web Access
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July 13th, 2006
The City of Monroe, North Carolina, takes pride in providing excellent quality of life for its residents. Citizens enjoy many services—such as the Monroe Aquatics and Fitness Center—that are rare in cities of similar size.
Providing top-tier amenities depends on reaching ever-higher levels of efficiency. That’s where Monroe’s document management projects come in. Below, City Clerk Jeanne Deese and Systems Administrator Bruce Bounds describe how digital agenda packets, systems integration and other initiatives are helping Monroe get ahead in the race to maintain a city where residents love to live. Full story »
Tags: Agenda Manager, State and Local Government, WebLink
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June 14th, 2006
The City of North Richland Hills, Texas, strives to be the city of choice in the Dallas-Fort Worth metro area. Recognizing that success depends on providing great service while conquering costs and complexity, officials came together to launch a citywide document management project to support their mission. Full story »
Tags: State and Local Government
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July 24th, 2005
Two feet of rain, and a brand-new data processing system, arrived in town at about the same time last October. But after the rain swept away homes and inundated the town with mud, the Laserfiche Plus data storage-and-retrieval system made reconstruction efforts a lot easier.
Full story »
Tags: disaster recovery, Local Government, State and Local Government
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July 19th, 2005
Tax collection is a major factor in determining the operating income of the city of Acapulco, Mexico. In city government, efficiency is directly related to the size of the operating budget. The success of tax collection efforts determines how much, or how little, a city needs to rely on federal funding.
On the average, Mexican cities rely on federal government for approximately 85 percent of their funding. That means local income, generated from tax collection, usually only constitutes approximately 15 percent of city budgets. The average Mexican city depends heavily on the federal government for money because, in many cases, its tax collection efforts are lacking.
Full story »
Tags: GIS, international, Local Government, State and Local Government, tax collection
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April 15th, 2005
As part of the City of Wichita’s enterprise Laserfiche document management solution, their Web-based accident report system establishes a new source of revenue, saves significant staff time and demonstrates the value of integrated systems to both the City and its citizens.
Call it e-government, or simply call it a smart way to get things done. Here’s how Imaging Analyst Cliff Thomas and his colleagues at the City of Wichita got beyond the buzzwords and made it happen. Full story »
Tags: Enterprise, integration, Laserfiche Toolkit, law enforcement, toolkit, WebLink
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September 4th, 2004
If you managed a 101 year-old city which had to keep employee records for 50 years after they terminated or retired, would you stick with paper…or even microfilm? This was a question which the Human Resources department of Boynton Beach recently asked themselves. The answer was a resounding NO–there had to be a better way!
Full story »
Tags: HR, Local Government, State and Local Government
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June 25th, 2004
The City of Chula Vista, Calif., has a growing population of 200,000, up almost 10 percent from 2001. The city is expected to continue to expand at a similar rate over the next several years, bringing an influx of development opportunities as more citizens need housing. Continuous growth has made City Hall a bustling business unit dealing with constant activity, employing 1,100 people and issuing approximately 2,000 building permits per year.
Full story »
Tags: engineering, GIS, State and Local Government, WebLink
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April 24th, 2003
There was near panic in the City Attorney’s office. Someone had inadvertently destroyed the original files for a parcel of land that was part of an important real estate development. If the records could not be found, the deal would come to a halt and might not be resolved for years.
Full story »
Tags: lawyers, State and Local Government
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March 7th, 2003
With more than 200 requests a day for specific contracts, bids and municipal records, workers in the Sacramento City Clerk’s office must have their priorities straight.
It’s a simple formula, really. Each and every citizen request, whether received by fax, phone or e-mail, receives equal treatment.
“Any time a citizen needs something, every time they fill out a request form, it is very important to us,” said City Clerk Valerie Burrowes. “It is our job and our duty to get them the information they need as quickly as possible.”
Full story »
Tags: city clerk, State and Local Government
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