State Government Archive

Complaint Management

The Texas Medical Board uses Laserfiche to respond more quickly to consumer complaints

November 12th, 2009 by Meghann WoosterMeghann Wooster is a Laserfiche Luminary

texas-medical-boardThere’s little in life that’s more personal than health care, and those of us who have faced serious illness know how important it is to receive quality care from a doctor we trust. Unfortunately, not all medical professionals consistently provide the highest level of patient care, and that’s where, in Texas, the Texas Medical Board comes into play.

As the state regulatory agency charged with protecting citizens’ health and safety, the Medical Board regulates the practice of medicine in Texas by licensure, discipline and education. It has a legislative mandate to file and track all complaints filed on any doctor licensed in the state—typically hundreds of them a year.
Full story »

Cleaning Up the Septic System Permit Process

The West Piedmont, VA, Health District goes high-tech when it comes to digging below ground

August 12th, 2009

va-dept-of-healthThe West Piedmont, VA, Health District is going high-tech when it comes to digging below ground. By using Laserfiche to enable instant access to digging permits, this branch of the Virginia State Health Department has expedited the process of digging wells and septic systems for new real estate development in this scenic slice of the Blue Ridge Mountains.
Full story »

Pennsylvania State Ethics Commission

Digital Initiatives Enable Pennsylvania State Ethics Commission to be More Effective

May 27th, 2008

Executive Director John Contino of the Pennsylvania State Ethics Commission (www.ethics.state.pa.us) first turned to document management to eliminate the need to bring in temporary help to number the pages of legal files for major court cases.

From that starting point, document management has become an integral part of Commission operations, adding significantly to its public education and information capabilities and becoming a valued productivity tool. Full story »

Head Over (Tar) Heels for Laserfiche

December 23rd, 2007

Along North Carolina’s coastal marshes, development is booming. And along with this new construction comes new pollution, which the state Department of Natural and Environmental Resources is tasked with curbing. The department’s Division of Water Quality (DQW) relies on Laserfiche to track development on North Carolina’s coast, helping them achieve their environmental and operational goals. Full story »

Thinking Green on the Ocean Blue

December 23rd, 2007

Not all of the Lone Star State is cattle country. There are over 600,000 commercial- and personal-use boats cruising the Texas coastline. For the Texas Parks and Wildlife Department’s Boat Titling and Registration Division, that means managing an equal number of registration forms and operating permits. Full story »

A Paperless Paper Trail For Alaska Billions

October 24th, 2005

When you have a state where:

  • More than $20 billion is invested, half in blue-chip stocks, the rest in government and corporate bonds and real estate;
  • It’s expected to produce $1.5 billion a year, including a dividend for every man, woman and child who’s a legal resident of your state – making yours the only one of the 50 United States to give money to its residents instead of collecting money from them;
  • and because we live in a litigious age, when stockholder lawsuits are as commonplace and familiar as the mailman,

It was just common sense for The Alaska Permanent Fund Corporation to install an electronic watchdog, Laserfiche, to keep an eye on its portfolio of stocks in thousands of corporations, domestic and foreign.
Full story »