Support Archive

Tech Tip: Web Access 8.1 Search: New Template and List Field Functionality

Web Access 8.1 has improved the way you can search by template and list fields.

November 17th, 2009

Web Access 8.1 has improved the way users can search by template and list fields.

The Template search type has been updated to display fields associated with a template when selecting it from the template drop-down list. This allows users to not only search by assigned template, but also appropriate fields. Full story »

New Support Materials

New Knowledge Base articles, technical white papers and videos posted to the Support Site this month.

November 17th, 2009

Knowledge Base Articles

WEB ACCESS 8.1 HOTFIX: List of Changes for Web Access 8.1 Hotfix 1012381.
Fix included in a Windows Installer patch file (LFWA1012381.msp). This fix can be applied over your existing Web Access 8.1 installation.

WEB ACCESS 8.0.1 HOTFIX: List of changes for Web Access 8.0.1 Hotfix 1012382.
Fix included in a Windows Installer patch file (LFWA1012382.msp). This fix can be applied over your existing Web Access 8.0.1 installation.

LASERFICHE 8.1 FRENCH LANGUAGE PACK HOTFIX: List of Changes for Version 8.1.0.545 of the French Language Pack for Laserfiche 8.1.1
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This fix includes an updated installation package. The updated language pack can be applied over your existing Laserfiche 8.1.1 client with the 8.1.0 French Language Pack.

ISSUE: Plus 8.1 May Not Send E-mail Notifications When Publishing From The Command-Line.

ERROR: A “Windows Installer returned ‘1638′.” Error Occurs When Launching the Laserfiche 8 Installation Package To Upgrade an Existing Installation.

ISSUE: An “Unable to read locations data from source database” Error Occurs When Migrating a Laserfiche 6.1x Database with the Laserfiche 8.1.1 Migration Wizard.

ERROR: An Internet Explorer Warning Message Displays in the Fields Tab of the Import to Laserfiche Dialog Box When Using the Send to Laserfiche Option from Microsoft Outlook.

ISSUE: Launching a Published Plus 8 Repository Prompts for a User Name and Password Even Though The Repository Is Not Encrypted.

LASERFICHE 8.1.1 HOTFIX: Audit Data Migration May Be Unexpectedly Slow.
Fixed in an updated version of the Laserfiche 8 Migration Wizard (version 8.1.1.602). The article includes an updated version of the migration wizard installation package.

ERROR: A “Bad response received from the server. [781]” Error Occurs When Viewing a Laserfiche Server 8.1.1 Recycle Bin With Laserfiche Client 8.1.0.

ERROR: A “The parameter is out of range or too long. [9020]” Error Occurs When Modifying Field Values on Multiple Selected Documents.

INFO: Laserfiche 8 Compatibility Information For Windows 7.

ERROR: A “Bad response received from the server [781]” Error Occurs When Browsing Laserfiche and BitDefender Total Security 2010 Is Installed.

INFO: List of Changes for Web Access 8.1.

ISSUE: Release Notes for Web Access 8.1.

ERROR: A “500 - Internal server error.” Error Occurs When Printing to PDF with WebLink 8.

ISSUE: Release Notes for the Laserfiche Audit Trail 8.1 (Web Reporter) Language Packs.

LASERFICHE SERVER 8.1.1 HOTFIX: List of Changes for Laserfiche Server 8.1.1.
Fixed in an updated version of cr.dll (version 8.1.1.606). The fix can be applied over your existing Laserfiche Server 8.1.1 installation.

FIX: List of Changes for Plus 8.1.

ISSUE: Release Notes For Plus 8.1.

Papers

Upgrading to Laserfiche Avante.
This guide will walk you through the process of upgrading from a Laserfiche Team or United installation and setting up your named users and devices.

Laserfiche Avante Frequently Asked Questions.
This paper addresses the most common questions asked about Laserfiche Avante, and is split into three sections: Avante Basics, Named User and Device Licensing, and WebLink and Public Portal Licensing.

Upgrading to Laserfiche Rio.
This guide will walk you through the process of upgrading from a Laserfiche United installation to a Laserfiche Rio, regardless of how many or how few installed products you have.

Audit Trail 7.2.1 to 8.1 Event Changes
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The release of Laserfiche 8.1 introduced new functionality for Audit Trail to monitor. This paper lists and describes the new events tracked by Audit Trail 8.1 as well as any event name changes between Audit Trail 7.2.1 and 8.1.

Web Access 8.1 New Features Quick Reference Guide.
This paper provides a brief overview of the important new features in Web Access 8.1.

Laserfiche Web Access 8.1 Installation Guide.
This paper will guide you through the process of installing Web Access 8.1.

Working with Documents, Folders, and Shortcuts in Web Access 8.1.
A detailed guide to working with documents, folders, and shortcuts in the Folder Browser and Document Viewer.

Searching in Web Access 8.1
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This paper gives a detailed overview of searching in Web Access 8.1. Topics covered include the new search pane, search types and much more.

Videos

Laserfiche Quick Fields 8 Guided Help - Creating a Session.
This video provides a detailed overview of creating a Quick Fields 8 session. Designed for new users, it covers everything from using a session creation wizard, to setting up your session’s Identification and Page Processing stages, to testing your new session.

Laserfiche Quick Fields 8 Guided Help - Pattern Matching Process.
The Pattern Matching process in Quick Fields 8 extracts a pattern of text from various parts of a session and, if necessary, reformats it. The extracted text can be used to define the document’s properties, such as its name or field values. In this video, we will explore how to use this process.

Laserfiche Quick Fields 8 Guided Help - Barcode Process.
The Barcode process in Quick Fields 8 extracts data from a scanned document’s barcode and makes it available to your session. In this video, we will explore how to use this process.

Tech Tip: New Volume Features

New features in Laserfiche 8.1 provide administrators with more flexibility and security in archiving and backing up volumes.

November 9th, 2009

In this Tech Tip, we will explore new features in Laserfiche 8.1 that provide administrators with more flexibility and security in archiving and backing up volumes. If you are unfamiliar with volumes in general, see the following videos before continuing:

Full story »

Tech Tip: Quickly View Effective Rights for a Folder

Laserfiche provides a tool for quickly viewing the effective rights that a particular trustee has to a folder or document, which you can use to verify that the correct rights have been set, to check whether a user has access to something, or to troubleshoot security problems.

November 2nd, 2009

Even with a well-thought-out security policy, it can be difficult to remember exactly what rights a user or group has to a particular entry in Laserfiche–especially when you take inheritance and group membership into account. Laserfiche provides a tool for quickly viewing the effective rights that a particular trustee has to a folder or document, which you can use to verify that the correct rights have been set, to check whether a user has access to something, or to troubleshoot security problems.

To view a user’s effective rights, select the document or folder you want to check, right-click and select “Access Rights.” Go to the “Effective Rights” tab. By default, the dialog will display the effective rights for the trustee you are logged in as; to view the rights for another trustee, click “Choose” and then pick the trustee from the list. If a right has a check in the “Granted” box, the user has that right; if it is cleared, they do not have that right.

This dialog takes into account all entry access rights that affect this trustee and this folder. That means that entry access rights inherited from group membership will be reflected here, as will entry access rights inherited from farther up the folder tree. Note, however, that it does not take into account other types of rights. For example, if a user has the “Bypass Browse” privilege, they will be able to browse the contents of a folder even if they do not have the “Browse” right displayed; if a user does not have the “Delete” feature right, they will not be able to delete documents even if they have the “Delete Entry” access right.

  • Important: You must have the “Read Entry Security” entry access right to view this dialog.

effective-rights_11-02-091

Tech Tip: Web Access 8.1 Preview: Laserfiche Search Connector for Windows 7

Web Access 8.1 introduces the Laserfiche Search Connector for Windows 7, which gives users the ability to search for entries in their repository using the Windows Explorer search bar.

October 26th, 2009

Since this is a preview, note that the details and appearances of certain elements may change between now and the final release.

Web Access 8.1 introduces the Laserfiche Search Connector for Windows 7, which gives users the ability to search for entries in their repository using the Windows Explorer search bar. By doing so, you can search your repository from any network computer without visiting your Web Access site first. Moreover, it provides a search interface you might already be familiar with. Full story »

Tech Tip: Web Access 8.1 Preview: New Search Pane

Web Access 8.1 introduces a new Search Pane with updated search types. This Search Pane is more visible and closely resembles the Windows Client Search Pane, enabling users to switch between the two seamlessly without having to learn how to use a new search tool.

October 19th, 2009

Since this is a preview, note that the details and appearances of certain elements may change between now and the final release.

Web Access 8.1 introduces a new Search Pane with updated search types. This Search Pane is more visible and closely resembles the Windows Client Search Pane, enabling users to switch between the two seamlessly without having to learn how to use a new search tool. To access the Search Pane, click the Search tab above the folder tree. Full story »

Tech Tip: Zone OCR and Multi-Value Tokens

This tech tip will explain how to OCR multiple lines of text and insert each separately into a multi-value field.

October 12th, 2009

The OmniPage Zone OCR process in Quick Fields 8 extracts specific regions of an image’s text using OCR. This tech tip will explain how to OCR multiple lines of text and insert each separately into a multi-value field. Full story »

Tech Tip: Bookmarks in Quick Fields 8

Learn how to create bookmarks in Quick Fields 8 to indicate pages that need further review or revision.

September 24th, 2009

When reviewing processed documents in Quick Fields 8, scanner operators can use the new bookmarks feature to indicate pages that need further review or revision. Full story »

New Support Materials

Check out Knowledgebase articles, technical white papers and videos released in the last month.

September 24th, 2009

Knowledgebase Articles

QUICK FIELDS AGENT 8.0.1 HOTFIX: A “The binding at system.serviceModel/bindings/netNamedPipeBinding does not have a configured binding named ‘AgentBinding’” Error Occurs When Connecting to the Quick Fields 8 Agent Service.
Fixed in version 8.0.1.220 of Laserfiche.QuickFields.Agent.exe. The fix can be applied over your existing Quick Fields Agent installation.

ISSUE: Known Issues With the Quick Fields 8.0 Language Packs.
Full story »

Tech Tip: Using Tags to Track and Locate Documents

Learn how to use informational tags to quickly flag an item belonging to a particular category or status to easily locate documents.

September 8th, 2009

Informational tags allow you to quickly flag an item as belonging to a particular category or status. Any piece of information that is either true or false about a document can be represented with a tag. For instance, you might want to mark all the documents that are high priority, all the documents that are urgent and need to be dealt with quickly, or all the documents that have been scanned but still need to be filed appropriately. Since each of these questions is answered with either a ‘yes’ or a ‘no’ – either the document is high priority or it isn’t, for instance – they are appropriate for tagging. Full story »

Tech Tip: Web Access 8.1 Preview: Web Access Configuration Page

Learn how to access the Web Access Configuration Page remotely to administer Web Access from anywhere using an Internet connection.

August 24th, 2009

Since this is a preview, note that the details and appearances of certain elements may change between now and the final release.

Web Access 8.1 will offer some new options on the Web Access Configuration Page, including Configuration Page access and more authentication options, all of which will give you more flexibility in how you administer your site.
Full story »

Tech Tip: Agenda Manager 8: Rerouting Items

Learn how to correct a mistake in an Agenda 8 workflow and reroute it to the right person.

August 17th, 2009

Laserfiche Agenda Manager streamlines and automates the creation of meeting agendas. Staff members propose agenda items using a Web form, and proposed items, along with accompanying reports or other files, are routed to reviewers based on an approval workflow you create. New in Agenda Manager 8 is the ability for Approvers to reroute items back to previous stages in the workflow. Full story »

Tech Tip: Delegate Approval

New in Agenda Manager 8 is the ability to allow a user to review a submitted agenda item on behalf of another user.

August 12th, 2009

Laserfiche Agenda Manager streamlines and automates the creation of meeting agendas. Staff members propose agenda items using a Web form, and proposed items, along with accompanying reports or other files, are routed to reviewers based on an approval workflow you create.

New in Agenda Manager 8 is the ability to assign delegates to approvers—to allow a user to review a submitted agenda item on behalf of another user. To do so, assign User B as a delegate to User A. User B will receive all e-mail notifications that User A is configured to receive. When User B approves an item, the agenda item’s history will denote that the item was approved by User A’s delegate, User B. Administrators can configure delegates for other users or users can configure their own delegates.
Full story »

New Support Materials

New Knowledge Base articles and technical white papers posted to the Support Site this month.

August 12th, 2009

Knowledge Base Articles

LASERFICHE PLUS 8 HOTFIX: The Publishing Process May Not Index Certain Documents In The Published Repository When Using Plus 8.
Fixed in version 8.1.0.211 of cr.dll, LFFTS.exe, IndexUtil.dll, and QRcmd.exe. This fix can be applied over your existing Laserfiche Plus 8 installation.

WEB ACCESS 8.0.1 HOTFIX: A “The export has timed out.” Error Occurs When Exporting Large Documents In Web Access 8.0.1.
Fix included in a Windows Installer patch file (LFWA1012310.msp). This fix can be applied over your existing Web Access 8.0.1 installation.

WEB ACCESS 8.0.1 HOTFIX: A “The parameter is incorrect.” Error Occurs When Opening A Document That Is Already Open In The Same Session In Web Access 8.0.1.
Fix included in a Windows Installer patch file (LFWA1012310.msp). This fix can be applied over your existing Web Access 8.0.1 installation.

HOW TO: Converting A Migrated Laserfiche 8 MSDE or SQL Server Express Database to the Full Edition of Microsoft SQL Server.

INFO: List of Changes for Agenda Manager 8.0.

ISSUE: Known Issues with Agenda Manager 8.0.

ISSUE: Web Access 8.0.x Does Not Support Internet Explorer 8 Without Using The Compatibility View Option.

ERROR: An “Exception has been thrown by the target of an invocation.” Error Occurs When Starting Laserfiche Scanning.

HOW TO: Configuring Your Microsoft SQL Server Database for Accent Insensitive Search.

ERROR: A “Failed to import new document.” Error Occurs When Importing An Animated GIF File.

ISSUE: A “Visual Studio Just-In-Time Debugger” Dialog Box May Appear When Changing A List Field Value.

ERROR: An “Unknown error. [6000]” Error Can Occur When Using Laserfiche In A Citrix Environment.

Laserfiche Scanning 8.1 HOTFIX: A “Server busy” Warning Message May Occur When Using Kofax With OCR.
Fixed in an updated version of LFKofax.exe (version 8.1.0.481). This fix can be applied over your existing Laserfiche Scanning 8.1 installation.

Laserfiche Client 8.1 HOTFIX: A “The date entered is invalid” Error Occurs When Saving Changes To A Document And a Non-Required Date Field Is Blank.
Fixed in version 8.1.0.502 of LF.exe, LFAuxEl81.dll, and LFMetadata81.ocx. This fix can be applied over your existing Laserfiche Client 8.1 installation.

Laserfiche Server 8.1 HOTFIX: Folder Browser Performance May Be Unexpectedly Slow When Displaying Certain Columns.
Fixed in an updated version of cr.dll (version 8.1.0.512). This fix can be applied over your existing Laserfiche Server 8.1 installation.

Laserfiche Quick Fields 8 HOTFIX: A “The operation completed successfully.” Error Occurs When Using the Laserfiche Capture Engine.
Fixed in an updated version of LFCE.exe (version 8.0.0.500). This fix can be applied over your existing Quick Fields 8.0 installation.

Laserfiche Scanning 8.1 HOTFIX: An “[HRESULT:0x80010105 (RPC_E_SERVERFAULT)] Error Occurs When Repeatedly Closing and Reopening Laserfiche Scanning.
Fixed in an updated version of ScanConnect.exe (version 8.1.0.440). This fix can be applied over your existing Laserfiche Scanning 8.1 installation.

HOW TO: Deactivating Laserfiche Products

HOW TO: Resetting the Laserfiche Client 8.1 Pane Layout.

Papers

Laserfiche Activation and Licensing.
This paper explains the basics behind the new Laserfiche activation and licensing processes and answers frequently asked questions.

Tech Tip: Using Annotations to “Bookmark” Documents

Navigate through large documents easily by bookmarking with annotations.

August 11th, 2009

When working with large documents, you may want to be able to quickly find your way to particular parts of the document, or navigate within the document. For instance, you might want to be able to jump directly to a frequency-referenced page, or you might want to be able to jump through a document by section or chapter – but you might not want to memorize page number in order to do so.

With Laserfiche 8.1, you can use annotations and the annotation pane to “bookmark” sections of the document. To do so, simply add an annotation to each page you want to bookmark. You can use any annotation that supports text: sticky note, text box or callout text. Type a name for your “bookmark.” For instance, you might create a text box for each section of a document, and name them “Section I,” “Section II” and so on.
Full story »