NOTES: The stages of processing are included in the base Quick Fields installation, but some of the other features and processes described require add-ons.

Quick Fields 8 includes multiple stages of processing to help you configure your sessions for maximum efficiency. With these new stages, you can avoid repeating the same steps or waiting for time-consuming processes to be completed.

The three stages are Pre-Classification Processing, Page Processing and Storage Processing.
Full story »

Knowledge Base Articles

LASERFICHE SERVER 8.1 HOTFIX: There Is A Potential Memory Leak When Running Laserfiche Server 8.1 on a 64-bit version of Windows Vista or Windows Server 2008.
Fixed in an updated version of httpserv.dll (version 8.1.0.455). This fix can be applied over your existing Laserfiche Server 8.1 installation.

LASERFICHE SERVER 8.1 HOTFIX: Exported 8-bit Grayscale Images May Be Larger Than Expected When Exported With Permanent Redactions.
Fixed in an updated version of lfshlp.exe (version 8.1.0.455). This fix can be applied over your existing Laserfiche Server 8.1 installation.

LASERFICHE SERVER 8.1 HOTFIX: A “General database error. [9008]” Error Occurs When Performing Certain Date Searches When Using Certain Non-English Versions of Microsoft SQL Server.
Fixed in an updated version of cr.dll (version 8.1.0.455). This fix can be applied over your existing Laserfiche Server 8.1 installation.

QUICK FIELDS 8.0 HOTFIX: The Quick Fields 8 Migration Utility May Be Unable to Convert Legacy Quick Fields 6 or 7 Sessions That Contain an IRIS OCR Process.
Fixed in an updated version of QFMigrator.exe (version 8.0.0.500). This fix can be applied over your existing Quick Fields 8.0 installation.

ISSUE: Uninstalling Web Access 8.0.1 Can Potentially Affect Other Laserfiche Products Currently Installed on the Same Computer.

INFO: Current Online Laserfiche Product Help Files.

LASERFICHE SCANNING 8.1 HOTFIX: Laserfiche Scanning May Not Display Volumes When A User Lacks The Read Volume Security Volume Access Right.
Fixed in an updated version of BatchProcessor.Connection.dll (version 8.1.0.420). The fix can be applied over your existing Laserfiche Scanning 8.1 installation.

WEB ACCESS 8 HOTFIX: Folder Browsing May Be Slow For Large Folders.
Fixed in an updated version of WebAccessCommon.dll (version 8.0.1.651). The fix can be applied over your existing Web Access 8 installation.

WEBLINK 8.0 HOTFIX: A “The license file located at ‘LicenseFileLocation’ has expired.” Error Occurs When Loading The WebLink 8 Administrator’s Utility.
Fixed in an updated version of the Laserfiche WebLink 8 installation package.

LASERFICHE SERVER 8.0.2 HOTFIX: The Laserfiche Server May Become Unstable When Performing Within Folder Searches.
Fixed in updated versions of cr.dll and lfs.exe (version 8.0.2.868). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE CLIENT 8.1 HOTFIX: List of Changes for the Laserfiche Client 8.1 Installation Package Released on June 3, 2009.
Fixed in an updated version of the Laserfiche Client 8.1 installation package.

WEBLINK 8.0 HOTFIX: You May Be Unable To Open The Workflow Designer After Installing Laserfiche Scanning 8.1 or Laserfiche WebLink 8.0.
Fixed in an updated version of the Laserfiche WebLink 8 installation package.

SNAPSHOT 8.1 HOTFIX: An “OLE Error.” Error Occurs When Starting Snapshot 8.1.
Fixed in an updated version of snapshot80.exe (version 8.1.0.430). The fix can be applied over your existing Laserfiche Snapshot 8.1 installation.

TOOLKIT 8 HOTFIX: DocumentProcessor.OCRMarkedPages May Not Correctly Import Text Into A Document When Using DocumentProcessor81.dll In Your Custom Application.
Fixed in an updated version of DocumentProcessor81.dll (version 8.1.0.450).

HOW TO: Configuring The Client To Use An SSL Or TLS Connection.

INFO: New Features in Laserfiche WebLink 8.0.

ISSUE: Known Issues with Laserfiche WebLink 8.0.

INFO: New Features in Laserfiche Quick Fields 8.0.

ISSUE: Known Issues with Laserfiche Quick Fields 8.0.

INFO: The PixTWAIN ISIS Driver Is Not Supported With ScanConnect.

ERROR: A “Too many connections” Error Occurs When Browsing a WebLink Site Hosted on Windows XP.

ERROR: An “Access is denied. (Exception from HRESULT: 0×8007005 (E_ACCESSDENIED))” Error Occurs When Opening Documents.

INFO: Use the Laserfiche Avante 8.1 Server License File When Installing Laserfiche Client 8.1.

Videos

Laserfiche Quick Fields 8 Guided Help - New Features

Laserfiche PhotoDocs 8 Guided Help - Introduction

Laserfiche PhotoDocs 8 Guided Help - Manual Correction

Papers

Laserfiche 8.1 New Feature Quick Reference

Best Practices for Publishing with Laserfiche Plus 8

Installing and Activating Laserfiche Plus 8

Quick Fields 8 New Features Quick Reference.

WebLink 8 New Features Quick Reference.

Installing WebLink 8. Guide to the process of installing WebLink 8.

What’s New in Laserfiche 8.1.

Inicio Rápido para Workflow [Spanish].

La papelera de reciclaje Laserfiche 8.0 [Spanish]

Volúmenes en Laserfiche 8.0: introducción y procedimientos recomendados [Spanish]

Implementación empresarial: Clústeres de conmutación por error en Laserfiche 8 [Spanish]

Implementación empresarial: Laserfiche 8 en un ambiente virtual [Spanish]

Copia de respaldo y recuperación en Laserfiche 8 [Spanish]

Nuevas funciones en Web Access 8.0.1 [Spanish]

Configuración de las opciones determinadas en Web Access 8.0.1 [Spanish]

Workflow 8: procedimientos recomendados para crear reglas de inicio [Spanish]

Anotaciones de Laserfiche 8 [Spanish]

Inicio de la búsqueda en el Laserfiche 8 Client [Spanish]

Importación en Laserfiche 8 [Spanish]

Para Exportar en Laserfiche 8 [Spanish]

Sugerencias y trucos para el uso de Laserfiche 8 [Spanish]

Trabajo con documentos, carpetas y accesos directos en el Laserfiche 8 Client [Spanish]

Opciones del Laserfiche 8 Client [Spanish]

Optimización de rendimiento en Laserfiche 8 [Spanish]

This tech tip is a preview of unreleased software. The details and appearances of certain elements may change between now and the final release.

WebLink 8 introduces the new WebLink 8 Designer, which enables you to customize the look and feel of your WebLink site with an easy-to-use utility. You can customize the theme of your site, the Welcome Page, navigation buttons, the Document Viewer, how search results are displayed, and other search options without writing any code. This tech tip will be a preview of the Theme, Welcome Page, Navigation, Document Viewer, Search Results, and Search Options tabs of the WebLink Designer. Full story »

Knowledge Base Articles

LASERFICHE SERVER 8.0 HOTFIX: The Laserfiche Search Engine May Become Unstable When The lfword.idx File Is Greater Than 2 GB.
Fixed in updated versions of LFFTS.exe, LFFTSENG.dll, and QRcmd.exe (verion 8.0.2.855). This fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE 8.0 HOTFIX: There Is A Potential Memory Leak When Assigning Values In Multiple Value Fields.
Fixed in an updated version of LFSO80.dll (version 8.0.2.866). This fix can be applied over your existing Laserfiche 8 installation.

ISSUE: Real-Time Lookup May Be Unexpectedly Slow On An Oracle 10.2 Database.

INFO: Offline Activation For Version 8 Laserfiche Products.

ISSUE: Pattern Matching May Not Return Leading Zeros In Date Field Values.

ISSUE: Laserfiche Capture Engine May Not Remember Recently Used Folder and Name Filters on Windows Vista.

ISSUE: Known Issues With The Laserfiche 8.0.2 Portuguese Language Pack.

ISSUE: Known Issues With The Laserfiche 8.0.2 Arabic Language Pack.

ERROR: A “Permission Denied.” Error Occurs When Opening A Folder From The Contents Pane.

FIX: List of Changes for Laserfiche 8.1.

ISSUE: Known Issues With Laserfiche 8.1.

HOW TO: Configuring Audit Trail 8.1 To Use Local Documentation.

HOW TO: Configuring an Alias for Legacy Client Connections.

ISSUE: Known Issues with the Laserfiche 8.1 Chinese Language Pack.

ERROR: A “Could not connect to the server. (797)” Error Occurs When Connecting to Laserfiche With Windows Authentication.

ISSUE: The Microsoft .NET Framework 3.5 Service Pack 1 Installation May Not Successfully Install On Windows Vista.

Papers

Laserfiche 8.1 New Feature Quick Reference.
A brief overview of the many new features in Laserfiche 8.1, including new Avante and Rio features, LDAP support, an expanded recycle bin, and several new administrative features.

Coming Soon in Laserfiche Quick Fields 8!
A preview of the new and improved features coming soon in Quick Fields 8.

Building on the capabilities of Web Access 7 and incorporating the new additions to the full Laserfiche 8 Client, the new Web Access 8 also adds a mobile version of Web Access called Web Access Light.
Full story »

Knowledge Base Articles

LASERFICHE SERVER 8 HOTFIX: The Laserfiche Search Engine May Become Unstable When The lfword.idx File Is Greater Than 2 GB.
Fixed in updated versions of LFFTS.exe, LFFTSENG.dll, and QRcmd.exe (verion 8.0.2.855). This fix can be applied over your existing Laserfiche Server 8.0.2 installation.

ISSUE: Real-Time Lookup May Be Unexpectedly Slow On An Oracle 10.2 Database.

ISSUE: Snapshot May Use the Laserfiche Client’s Default Template Setting When Configured With No Default Template.

ISSUE: Images Retrieved Through the Laserfiche Capture Engine May Appear Rotated.

WEB ACCESS 8 HOTFIX: The Contents Pane May Become Blank After Refreshing Internet Explorer.
Fixed in an updated version of index.aspx (last modified on March 16, 2009). This fix can be applied over your existing Laserfiche Web Access 8.0.1 installation.

ERROR: A “Service ‘Laserfiche Audit Trail Reporting Service 8.0′ (LFAUDIT) failed to start.” Error Occurs When Installing Laserfiche Audit Trail.

ISSUE: You Are Unable To Add An Entry To The Web Access 8 Configuration Page.

ERROR: A “No response received from the server. [780]” Error Occurs When Connecting To Your Laserfiche Repository.

ERROR: A “You do not have permission to run reports on any audit data.” Error Occurs When Loading the Audit Trail Reporting Web Site.

LASERFICHE SERVER 8 HOTFIX: The Laserfiche Search Engine May Become Unstable When Indexing Large Search Catalogs.
Fixed in updated versions of LFFTS.exe (version 8.0.2.840) and QRcmd.exe (version 8.0.2.840). These fixes can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE SERVER 8 HOTFIX: A “TextProvider.exe - Application Error” Error Occurs When Indexing.
Fixed in an updated version of TextProvider.exe (version 8.0.2.839). The fix can be applied over your existing Laserfiche Server 8.0.2. installation.

ISSUE: The Laserfiche 8 Migration Wizard May Set Trustees to Audit According to “Selected events” Instead of “Group membership.”

HOW TO: Creating Event Trace Logs For Laserfiche 8.

LASERFICHE SERVER 8 HOTFIX: Laserfiche Client Programs May Become Unresponsive When Connecting To Repositories With A Large Number of Volumes.
Fixed in an updated version of cr.dll (version 8.0.2.839) and lfs.exe (version 8.0.2.839). This fix can be applied over your existing Laserfiche Server 8.0.2 installation.

ISSUE: The Start Page For Published Repositories May Display That It Is Registered To “Demo License.”

ISSUE: Laserfiche Scanning May Be Slow On Computers With No Internet Connection.

ISSUE: Real-Time Lookup May Be Unable To Connect To Oracle Databases When Quick Fields Is Installed On A 64-bit Edition of Windows.

Papers

Iniciación Rápida para Web Access.
Web Access es una aplicación Web ASP.NET 2.0 que le permite almacenar, organizar y acceder a la información de su organización usando un buscador Web.

Setting Up Kerberos for Web Access 8 on IIS7.
This paper discusses how to implement Kerberos delegation for Web Access 8 in a Windows Server 2008 domain.

Coming Soon in Laserfiche Quick Fields 8!
A preview of the new and improved features coming soon in Quick Fields 8.

Laserfiche 8 introduced a new feature that allows you to view the electronic file of a PDF electronic document directly in the Laserfiche Document Viewer. This allows you to see the PDF file itself in the same pane with your metadata, and any images or text you might have associated with that electronic document. It also allows you to zoom, pan, print, or export the PDF, just as you would in Adobe Reader. This pane is read-only; if you want to open and modify the PDF with Adobe Acrobat, you will still need to open it in its native format.
Full story »

Knowledge Base Articles

LASERFICHE SERVER 8 HOTFIX: The Laserfiche Search Engine May Become Unstable When Indexing Large Search Catalogs.
Fixed in updated versions of LFFTS.exe (version 8.0.2.840) and QRcmd.exe (version 8.0.2.840). These fixes can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE SERVER 8 HOTFIX: A “TextProvider.exe - Application Error” Error Occurs When Indexing.
Fixed in an updated version of TextProvider.exe (version 8.0.2.839). The fix can be applied over your existing Laserfiche Server 8.0.2. installation.

ISSUE: The Laserfiche 8 Migration Wizard May Set Trustees to Audit According to “Selected events” Instead of “Group membership.”

HOW TO: Creating Event Trace Logs For Laserfiche 8.

ERROR: An “Unknown error 6000:3221225477″ Error Occurs When Printing From Laserfiche.

ERROR: An “Unable to cast object of type ‘System.Security.Principal.GenericIdentity’ to type ‘System.Security.Principal.WindowsIdentity’” Error Occurs When Logging In To Web Access.

LASERFICHE SERVER 8 FIX: Text Search Context Hits May Be Incorrect When The Search Engine Is Running on a Computer With Multiple Multi-Core Processors.
Fixed in an updated version of LFFTS.exe (version 8.0.2.824). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE 8 MIGRATION WIZARD FIX: An “Error 9008 (error executing SQL command)” Error Occurs When Migrating Multi-Page Documents.
Fixed in an updated version of Lf8MigrationUtil.exe (version 8.0.2.835). The fix can be applied over your existing Laserfiche 8.0.2 Migration Wizard.

LASERFICHE SERVER 8 FIX: An “Error 9008 (error executing SQL command)” Error Occurs When Migrating Multi-Page Documents.
Fixed in an updated version of cr.dll (version 8.0.2.835) and lfs.exe (version 8.0.2.835). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE SERVER 8 (Standalone Editions) FIX: Legacy (Version 6 or 7) Client Programs Cannot Connect to a Standalone Edition of Laserfiche Server 8.
Fixed in an updated version of LfroServ.dll (version 8.0.2.825). The fix can be applied over your existing Laserfiche Server 8.0.2 (Standalone) installation.

LASERFICHE SERVER 8 FIX: A “The current request could not be executed because there are too many existing operations executing. [9035]” Error Occurs When Indexing or Searching.
Fixed in an updated version of httpserv.dll (version 8.0.2.825). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

Papers

Implementing Transparent Records Management.
With “transparent” records management, you can create a repository structure that can satisfy users of both a standard document management system and a records management system–in the same repository.

Iniciación Rápida para Web Access.
Web Access es una aplicación Web ASP.NET 2.0 que le permite almacenar, organizar y acceder a la información de su organización usando un buscador Web.

What would you think if you could …

• Access step-by-step technical papers and videos that explain how to use Laserfiche software?
• Figure out what the error on your screen means?
• Get information straight from developers about why products are the way they are and how they’re supposed to function?
• Take your suggestions for our products directly to our programmers?

You might not know it already, but you can find all of this and more on the Laserfiche Support Site!

Full story »

With the release of Laserfiche 8 came multiple value fields, which enable you to store more than one value per field. For example, if you have two people who authored a document in your repository, you can add them both as authors of the document in the same Author field and search for either one using basic field searches.
Full story »

Knowledge Base Articles

WORKFLOW SUITE 8.0 HOTFIX: An “Unable to cast object of type ‘System.Decimal’ to type ‘System.String’” Error Occurs on a Retrieve Field Values Activity.
Fixed in an updated version of Laserfiche.Workflow.dll (version 8.0.0.203). The fix can be applied over your existing Workflow 8.0 installation.

ISSUE: Known Issues With the Laserfiche 8.0.2 French Language Pack.

ERROR: An “Exception from HRESULT: 0×80040BC4 [3012]” Error Occurs When Opening Documents.

ERROR: A “Creating a search catalog failed. (9236).” Error Occurs When Creating a New Search Catalog.

ERROR: A “Trustee not found. [9012]” Error Occurs When Adding An Item In the Entry Access Dialog Box.

INFO: Current Release Versions of Laserfiche Products.

WORKFLOW SUITE 8.0 FIX: Workflow May Not Properly Evaluate Document Count Conditions.
Fixed in an updated version of Laserfiche.Workflow.Activities.dll. The fix can be applied over your existing Workflow 8.0 installation.

LASERFICHE SCANNING 8 FIX: Laserfiche Scanning May Be Unable to Properly Switch From Flatbed Scanning to Duplex Scanning When Using Kofax.
Fixed in an updated version of LFKofax.exe. The fix can be applied over your existing Laserfiche Scanning 8.0.2 installation.

An “Adobe Reader could not open ‘MyPDF.pdf’ because it is either not a supported file type” Error Occurs When Opening a PDF File Downloaded From Web Access.

The Folder Browser Tree Does Not Highlight The Destination Folder When Dragging and Dropping Items.

White Papers

The Laserfiche Query Language.
The Laserfiche Query Language (LFQL) is a new feature available in Laserfiche 8 for finding documents and metadata. Available only to those with active ToolkitLSAP.

Introduction to Security in Laserfiche 8
An introduction to security in Laserfiche 8, including a description of the various methods of authenticating to a repository and an overview of the various security types available.

Laserfiche 8 Security Best Practices
Best practices for configuring security in Laserfiche 8. It discusses authentication methods and tips for granting specific types of rights.

Record Series Setup Utility (Version 8).
How to use the Laserfiche Record Series Setup Utility in Laserfiche 8 Records Management Edition.

Fields in Laserfiche allow you to store a wide variety of information, and to categorize it in many different ways. You can create fields to store names and addresses, numerical codes, phone numbers, dates and times, and so on; you can also create templates to organize those fields and to categorize your documents. However, when retrieving that information, it may be difficult to remember which field or template you stored a piece of information in. Was the invoice code in the “Code Number” field, or the “Invoice” field? Is the document you want a “Purchase Order,” or an Invoice?
Full story »

Knowledge Base Articles

ERROR: An “Access violation - no RTTI data!” Error Occurs When Accessing Methods and Properties in a .NET Program.

ISSUE: The Laserfiche Repository Access Web Part Requires The 64 Bit Version of LFSO When Hosted By The 64 Bit Version Of SharePoint.

HOTFIX: Web Access 8.0.1
FIX: You May Be Unable to Add Text Box Annotations.
Fixed in an updated version of wa80.js. The fix can be applied over your existing Web Access 8.0.1 installation.

ERROR: A “You have tried to create a channel to a service that does not support .NET Framing.” Error Occurs When Loading the Rules Manager in the Workflow Designer.

ERROR: A “Using Laserfiche Web Access 8 with Internet Information Server (IIS) 7.0 requires that the IIS 6 Compatibility components are installed.” Error Occurs When Installing Web Access 8.0.1.

HOW TO: Creating a Web Access 8 URL.

ISSUE: The OCR Process May Time Out on Low Quality Images When Image Enhancement Is Not Enabled.

Papers

Overview of Laserfiche 8 Architecture

A general overview to the architecture of the Laserfiche 8 Server and client applications, as well as an introduction to understanding the Laserfiche Server.

Manage Your Metadata

The five types of metadata available in Laserfiche 8 and when and how they should be used, as well as general best practices for managing metadata in a Laserfiche repository.

Advanced Laserfiche 8 Server Architecture and Troubleshooting

An advanced look at the Laserfiche 8 Server, its components, and its communication with client applications, designed for advanced Laserfiche administrators.

During this tech tip, we will explore some general tips and tricks to using the Workflow Designer.
Full story »

Knowledge Base Articles

INFO: The Workflow Designer Authenticates Through Active Directory When Connecting to a Non-Local Instance of the Workflow Server.

ERROR: A “Failed to publish workflow. [0213-S9]. An item with the same key has already been added.” Error Occurs When Publishing a Workflow.

ISSUE: Known Issues with the Laserfiche SharePoint Integration.

INFO: List of Changes for Laserfiche 8.0.2

ISSUE: Known Issues with Laserfiche 8.0.2

HOW TO: Changing the Port for the Laserfiche 8 Search Engine

INFO: New Features For Laserfiche Plus 8.0

ISSUE: Known Issues With Plus 8.0

ERROR: A “Loading httpserv.dll failed (access denied).” Error Occurs When Loading a Plus Repository

HOW TO: Creating a Web Access 8 URL

ISSUE: The OCR Process May Time Out on Low Quality Images When Image Enhancement Is Not Enabled

Videos

Laserfiche Workflow 8 Guided Help - Extending the Functionality of Workflow 8 A broad overview video of the different ways you can extend Workflow 8’s functionality and the materials that will help you do so.

Papers

Overview of Laserfiche 8 Architecture

Manage Your Metadata

Advanced Laserfiche 8 Server Architecture and Troubleshooting

Versions and Version Groups in Laserfiche 8

Check in Check out in Laserfiche 8

Searching in Web Access 8

Importing, Exporting, and Printing in Web Access 8 Detailed steps on how to import, export, and print in Web Access 8, as well as default settings you can configure.

Creating Custom Laserfiche Workflow 8 Activities A zip file containing a series of white papers that explain how to create a custom Workflow activity.

Qu’y a-t-il de nouveau sur Laserfiche 8 [French] French-language version of the What’s New in Laserfiche 8 white paper.

Qu’y a t-il de nouveau en Sécurité pour Laserfiche 8 [French] French-language version of the What’s New in Security for Laserfiche 8 white paper.

Guide au Site de Support Laserfiche [French] French-language version of the guide to the Support Site.

Conception de Système des Meilleures Pratiques dans Laserfiche 8 [French] French-language version of the System Design Best Practices in Laserfiche 8 white paper.

Guide d’Implémentation Laserfiche 8 [French] French-language version of the detailed implementation guide.

Liste de contrôle d’Implémentation Laserfiche 8 [French] French-language version of the checklist for implementation.

O que é Novo no Laserfiche 8 [Portuguese] Portuguese-language version of the What’s New in Laserfiche 8 white paper.

O Que Há de Novo na Segurança para o Laserfiche 8 [Portuguese] Portuguese-language version of the What’s New in Security for Laserfiche 8 white paper.

Guia para o Site Suporte Laserfiche [Portuguese] Portuguese-language version of the guide to the Support Site.

Melhores Práticas de Design de Sistema no Laserfiche 8 [Portuguese] Portuguese-language version of the System Design Best Practices in Laserfiche 8 white paper.

Guia de Implementação Laserfiche 8 [Portuguese] Portuguese-language version of the detailed implementation guide.

Lista de Verificação de Execução do Laserfiche 8 [Portuguese] Portuguese-language version of the checklist for implementation.