Support Archive

Tech Tip: How to Sign Up For Conference Courses

Set your agenda for Empower 2012

September 12th, 2011 by UserEducation UserEducation is a Laserfiche staff member

We’re excited to open registration and course selection for Empower 2012 this week! Once you’ve registered, you’ll want to sign up to attend some of the great courses we’re offering, and we’ve got some tips for filling your schedule. Full story »

Tech Tip: Preview of Digital Signatures in the Laserfiche Client, Web Access and Workflow

Laserfiche 8.3 includes digital signatures

September 6th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Are you searching for a secure way to approve and verify your documents? Laserfiche 8.3 will allow you to do this with the digital signatures feature. Full story »

Tech Tip: Using Windows Accounts in Laserfiche 8

Users and administrators benefit from adding Windows domain accounts directly to Laserfiche

August 29th, 2011 by UserEducation UserEducation is a Laserfiche staff member

In Laserfiche 8, you can add Windows domain accounts directly to Laserfiche, and then treat these domain users and groups like any other user in Laserfiche. This provides advantages for both users and administrators: users don’t need to remember an additional user name and password, and administrators can take advantage of the user and group configuration they already set up in Windows. Full story »

Tech Tip: Managing Your Document Viewer Panes

Lay out your Document Viewer panes in a way that’s practical for you

August 22nd, 2011 by UserEducation UserEducation is a Laserfiche staff member

When it comes to working with and managing your documents in Laserfiche, understanding the ins and outs of the Document Viewer and its panes is paramount. After all, how can you expect to get the most out of your documents if you can’t view them in a way that is practical for you? In this week’s Tech Tip, we’ll give you some tricks for laying out your Document Viewer panes to help you better manage your documents and the information associated with them. Full story »

Tech Tip: Template Preview Button

Preview templates from the Administration Console

August 15th, 2011 by UserEducation UserEducation is a Laserfiche staff member

A new button was added to the Laserfiche 8.2 Administration Console to save you some time when creating or modifying templates. Now when you create or modify a template, you can preview it—including contents of list fields and the behavior of multi-value fields—without leaving the Administration Console. Full story »

Tech Tip: Workflow 8.3 Preview – Workflow Statistics Reports

Preview the new functionality of Workflow 8.3.

August 8th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Workflow 8.3 lets you keep a close eye on a variety of statistics about each time a workflow runs (workflow instances) for reporting, troubleshooting or general monitoring. You can view these statics as printable tables or graphs. Full story »

Tech Tip: Modifying Metadata Directly in Microsoft Office

Update metadata in Microsoft Office without having to switch between Office and Laserfiche

August 1st, 2011 by UserEducation UserEducation is a Laserfiche staff member

With the Office Integration for Laserfiche 8.2, you can directly modify metadata when working with Office documents that have been stored within your Laserfiche repository. This allows you to quickly make updates to document metadata in one step. Full story »

Tech Tip: Workflow 8.3 Activity Preview – Moving Document Pages

Learn more about the Move Pages activity in Workflow 8.3.

July 26th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Workflow 8.3 will introduce the Move Pages activity which will enable Workflow to copy or move pages within the current document or from one imaged document to another. Full story »

Tech Tip: Optional Watermarks in Laserfiche 8.2

Learn about the new Optional Watermarks feature in Laserfiche 8.2.

July 19th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Laserfiche 8.2 introduced a new type of watermark to Laserfiche repositories: optional watermarks, which are configured by individual users to be applied to documents that they are exporting or printing. Full story »

New Support Materials

Check out new technical white papers and Knowledge Base articles posted this month to the Laserfiche Support Site.

July 19th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Knowledge Base Articles

LASERFICHE 8.2.1 HOTFIX: List of Changes for Laserfiche 8.2.1 Hotfix 1012813 (July 2011). The article contains several .msp files that update the Laserfiche 8.2.1 Server, Full-Text Search Engine, Client and Scanning. The .msp files can be installed over an existing Laserfiche 8.2.1 installation.

ISSUE: Images May Contain Invalid Characters When Using Laserfiche Snapshot 8 to Generate Image Pages from a PDF File.

ISSUE: The Web Access 8 Document Viewer May Display Annotations in Read-Only Mode After You Refresh Your Web Browser.

QUICK FIELDS 8.0.2 HOTFIX: List of Changes for Quick fields 8.0.2 Cumulative Hotfix 1012811. The hotfix is an .exe file that updates Quick Fields 8.0.2. The update can be installed over an existing Quick fields 8.0.2 installation.

ERROR: An “Invalid license” Error Occurs When Loading Quick Fields 8 If You Previously Activated Quick Fields With Microsoft Windows Set To Display A Different Language.

Tech Tip: Searching for Multiple Value Fields

Learn more about advanced search options in Laserfiche 8.

July 18th, 2011 by UserEducation UserEducation is a Laserfiche staff member

With Laserfiche 8 came multiple value fields, which enable you to store more than one value per field. For example, if you have two people who authored a document in your repository, you can add them both as authors of the document in the same Author field. Full story »

Tech Tip: Workflow 8.3 Preview – Error Reporting

Learn how to find what went wrong and why when encountering errors in Workflow 8.3.

July 5th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Ideally, our workflows would run perfectly the first time we configured them and would never encounter an error. However, since our workflows don’t always work as planned, Workflow 8.3 will provide several easy ways to see exactly what went wrong and why.
Full story »

Tech Tip: WebLink 8.2 – WebLink Settings Bundler

Learn how to backup and migrate settings from one WebLink installation to another.

June 27th, 2011 by UserEducation UserEducation is a Laserfiche staff member

The WebLink Settings Bundler enables you to backup/migrate your WebLink Administrator’s Utility and WebLink Designer configuration settings from one WebLink installation to another. Full story »