Knowledge Base Articles

LASERFICHE SERVER 8.0 HOTFIX: The Laserfiche Search Engine May Become Unstable When The lfword.idx File Is Greater Than 2 GB.
Fixed in updated versions of LFFTS.exe, LFFTSENG.dll, and QRcmd.exe (verion 8.0.2.855). This fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE 8.0 HOTFIX: There Is A Potential Memory Leak When Assigning Values In Multiple Value Fields.
Fixed in an updated version of LFSO80.dll (version 8.0.2.866). This fix can be applied over your existing Laserfiche 8 installation.

ISSUE: Real-Time Lookup May Be Unexpectedly Slow On An Oracle 10.2 Database.

INFO: Offline Activation For Version 8 Laserfiche Products.

ISSUE: Pattern Matching May Not Return Leading Zeros In Date Field Values.

ISSUE: Laserfiche Capture Engine May Not Remember Recently Used Folder and Name Filters on Windows Vista.

ISSUE: Known Issues With The Laserfiche 8.0.2 Portuguese Language Pack.

ISSUE: Known Issues With The Laserfiche 8.0.2 Arabic Language Pack.

ERROR: A “Permission Denied.” Error Occurs When Opening A Folder From The Contents Pane.

FIX: List of Changes for Laserfiche 8.1.

ISSUE: Known Issues With Laserfiche 8.1.

HOW TO: Configuring Audit Trail 8.1 To Use Local Documentation.

HOW TO: Configuring an Alias for Legacy Client Connections.

ISSUE: Known Issues with the Laserfiche 8.1 Chinese Language Pack.

ERROR: A “Could not connect to the server. (797)” Error Occurs When Connecting to Laserfiche With Windows Authentication.

ISSUE: The Microsoft .NET Framework 3.5 Service Pack 1 Installation May Not Successfully Install On Windows Vista.

Papers

Laserfiche 8.1 New Feature Quick Reference.
A brief overview of the many new features in Laserfiche 8.1, including new Avante and Rio features, LDAP support, an expanded recycle bin, and several new administrative features.

Coming Soon in Laserfiche Quick Fields 8!
A preview of the new and improved features coming soon in Quick Fields 8.

Laserfiche 8.1 introduces a new Preview Pane in the Folder Browser. This feature allows you to quickly view the contents of any document that has image pages, without having to open it in the Document Viewer. When the Preview Pane is open, you can select a document in the Contents Pane and its first page will immediately display in the Preview Pane. If you open the Preview Pane from a set of search results, the search highlights will also be visible on the image.

You can use tools such as Pan and Zoom to view and move around the images, or move between multiple pages of a document by clicking the green arrows at the top of the pane. You can also jump directly to a particular page by typing it in the Choose Page option at the top of the screen. Annotations are visible in the Preview Pane as well.

The Preview Pane is read-only and only displays image pages; it does not display text, metadata, or electronic files. To view the other elements of a document, or to modify the document, you will need to open it in the Document Viewer. If you select an entry that has no image pages (such as a folder, an electronic document, or an empty document), the Preview Pane will indicate that no image pages are available for preview.

For more information about new features in Laserfiche 8.1, see the Laserfiche 8.1 New Feature Quick Reference on the Laserfiche Support Site.

This tech tip is a preview of unreleased software. The details and appearances of certain elements may change between now and the final release.

WebLink 8 introduces the new WebLink 8 Designer, which enables you to customize the look and feel of your WebLink site with an easy-to-use utility. You can customize the theme of your site, the Welcome Page, navigation buttons, the Document Viewer, how search results are displayed, and other search options without writing any code. Last week’s tech tip covered the Theme, Welcome Page, and Navigation tabs of this WebLink Designer. This tech tip will be a preview of the remaining tabs: Document Viewer, Search Results, and Search Options.

Document Viewer

The Document Viewer tab enables you to customize the default cursor mode, the zoom level, and whether or not searching for documents in WebLink via the Internet will highlight the term you searched when opening the document from the search results. The cursor mode can be configured to either scroll through or zoom into pages when using the mouse scroll wheel and the default zoom level is how the document should be displayed in the Document Viewer when first opening it. You can view the entire document page or fit the width of the document to the width of the Document Viewer.

Search Results

The manner in which search results are displayed when users perform searches can be customized. You can hide/display entry properties, user-selected fields, context hits, thumbnails, and/or metadata. For example, if the thumbnails are taking up too much space, you can hide them so users can’t access them at all, or you can minimize them so users can expand and view them as needed. Changes made to the search results can be displayed in the preview pane at the bottom of the Search Results tab. You can rearrange the different components of each result and configure additional options for entry properties and user-selected fields.

Search Options

The Search Options tab enables you to configure the Quick Search to search text, entry names, fields, or annotations – or do a combination of these depending on how you want users searching for entries in WebLink. You also have the option to enable fuzzy searches which allow you to find all words or phrases that are similar to what you’re searching for. Additionally, you can configure a minimum number of field values users must input when performing template searches, which forces users to make searches more specific. For example, this would be useful for repositories containing documents that are all assigned the same template. In that case, performing a template search with no field values will not only make the search slow, but will also return every document in your repository.

This tech tip is a preview of unreleased software. The details and appearances of certain elements may change between now and the final release.

WebLink 8 introduces the new WebLink 8 Designer which enables you to customize the look and feel of your WebLink site with an easy-to-use utility. You can customize the theme of your site, the Welcome Page, navigation buttons, the Document Viewer, how search results are displayed, and other search options without writing any code. This tech tip will be a preview of the Theme, Welcome Page, and Navigation tabs of this WebLink Designer. Next week we’ll cover the Document Viewer, Search Results, and Search Options tabs.

Theme

When first opening the utility, you will see the Theme tab where you can add new logos to and customize the basic colors of your WebLink site. You can customize further by changing each page to use different colors. For example, the text color on the Login Page can be blue while the text color in the Folder Browser can be green. Alternatively, you can customize all text of the Web site to be the same color.

Welcome Page

The Welcome Page is the first page users will see when opening the WebLink Web site. The Welcome Page tab enables you to customize the title of the page that will be displayed in the Web browser and the text that introduces users to the WebLink site. You can choose whether or not you want to display the Quick Search, add Bookmarks, add Search Forms, or do a combination of these. For example, if you want users to be able to access a specific document via a single-click rather than searching the entire repository for it, add a bookmark linking to that specific document to the Welcome Page and remove the Quick Search. If you want users to perform a date and entry name search, create a custom search form with these search types included, link it to the Welcome Page, and remove the Quick Search.

Bookmarks and a search form configured

Welcome page with the bookmarks and search form displayed

Navigation

You can customize whether you want links to the Welcome Page, the Folder Browser, and/or the Search Pane displayed below the WebLink logo. These links can help users navigate quickly to certain sections of your WebLink site.

The Welcome Page, Folder Browser, and Search Pane links are configured in the Navigation tab.

The three links are displayed in WebLink.

Tune in next week for a preview of the remaining customization options of the new WebLink 8 Designer.

• Document Viewer
• Search Results
• Search Options

Laserfiche 8.1 includes many new features to help you manage and use your Laserfiche Servers and repositories. Several of those features are aimed at making administration easier and more powerful. This tip will explore two of the upcoming Laserfiche 8.1 administrative features.
Full story »

Building on the capabilities of Web Access 7 and incorporating the new additions to the full Laserfiche 8 Client, the new Web Access 8 also adds a mobile version of Web Access called Web Access Light.
Full story »

Knowledge Base Articles

LASERFICHE SERVER 8 HOTFIX: The Laserfiche Search Engine May Become Unstable When The lfword.idx File Is Greater Than 2 GB.
Fixed in updated versions of LFFTS.exe, LFFTSENG.dll, and QRcmd.exe (verion 8.0.2.855). This fix can be applied over your existing Laserfiche Server 8.0.2 installation.

ISSUE: Real-Time Lookup May Be Unexpectedly Slow On An Oracle 10.2 Database.

ISSUE: Snapshot May Use the Laserfiche Client’s Default Template Setting When Configured With No Default Template.

ISSUE: Images Retrieved Through the Laserfiche Capture Engine May Appear Rotated.

WEB ACCESS 8 HOTFIX: The Contents Pane May Become Blank After Refreshing Internet Explorer.
Fixed in an updated version of index.aspx (last modified on March 16, 2009). This fix can be applied over your existing Laserfiche Web Access 8.0.1 installation.

ERROR: A “Service ‘Laserfiche Audit Trail Reporting Service 8.0′ (LFAUDIT) failed to start.” Error Occurs When Installing Laserfiche Audit Trail.

ISSUE: You Are Unable To Add An Entry To The Web Access 8 Configuration Page.

ERROR: A “No response received from the server. [780]” Error Occurs When Connecting To Your Laserfiche Repository.

ERROR: A “You do not have permission to run reports on any audit data.” Error Occurs When Loading the Audit Trail Reporting Web Site.

LASERFICHE SERVER 8 HOTFIX: The Laserfiche Search Engine May Become Unstable When Indexing Large Search Catalogs.
Fixed in updated versions of LFFTS.exe (version 8.0.2.840) and QRcmd.exe (version 8.0.2.840). These fixes can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE SERVER 8 HOTFIX: A “TextProvider.exe - Application Error” Error Occurs When Indexing.
Fixed in an updated version of TextProvider.exe (version 8.0.2.839). The fix can be applied over your existing Laserfiche Server 8.0.2. installation.

ISSUE: The Laserfiche 8 Migration Wizard May Set Trustees to Audit According to “Selected events” Instead of “Group membership.”

HOW TO: Creating Event Trace Logs For Laserfiche 8.

LASERFICHE SERVER 8 HOTFIX: Laserfiche Client Programs May Become Unresponsive When Connecting To Repositories With A Large Number of Volumes.
Fixed in an updated version of cr.dll (version 8.0.2.839) and lfs.exe (version 8.0.2.839). This fix can be applied over your existing Laserfiche Server 8.0.2 installation.

ISSUE: The Start Page For Published Repositories May Display That It Is Registered To “Demo License.”

ISSUE: Laserfiche Scanning May Be Slow On Computers With No Internet Connection.

ISSUE: Real-Time Lookup May Be Unable To Connect To Oracle Databases When Quick Fields Is Installed On A 64-bit Edition of Windows.

Papers

Iniciación Rápida para Web Access.
Web Access es una aplicación Web ASP.NET 2.0 que le permite almacenar, organizar y acceder a la información de su organización usando un buscador Web.

Setting Up Kerberos for Web Access 8 on IIS7.
This paper discusses how to implement Kerberos delegation for Web Access 8 in a Windows Server 2008 domain.

Coming Soon in Laserfiche Quick Fields 8!
A preview of the new and improved features coming soon in Quick Fields 8.

Building on the capabilities of Web Access 7 and incorporating the additions to the full Laserfiche 8 Client, Web Access 8 adds the ability to e-mail URL links to documents. In addition, you can also generate links to folders and search results. Full story »

Quick Fields 8 will contain many new and enhanced features, many of which were suggested by VARs and users. Below is an overview of what’s new in Quick Fields 8.

NOTE: Since this is a preview, the details and appearances of certain elements may change between now and the final release. Some features may be available in the standard Quick Fields package, and some may require add-ons.

New and Improved Features include:

• New stages of processing to improve the efficiency of sessions. You can now apply processes to all documents in the session before classification. You can also save time during the session by performing time-consuming processes upon storage in Laserfiche.
• Scan source toolbar.
• Laserfiche Capture Engine enhancements, including the option to use Laserfiche search syntax to retrieve documents.
• Multiple zones within a single Zone OCR or barcode process.
• New annotations, including Laserfiche annotations and the ability to use Pattern Matching to automate annotations such as redactions.
• More customizable interface.
• Default settings for unidentified documents.
• Fields independent from templates, as in Laserfiche 8.
• Templates and fields can be customized for the Quick Fields session without altering them in Laserfiche.
• PDF viewer.
• Processes for working with extracted text.
• Thumbnail Pane.
• More detailed process results pane.
• Support for tag comments.

Auto-Annotation, a new process available in Quick Fields 8, automatically redacts, highlights, strikes through, or underlines words in a document by matching an exact word or phrase or a pattern in the text. Full story »

The Laserfiche Recycle Bin is a feature that protects against accidental deletions of items in Laserfiche. When it is enabled, a deleted document is not immediately removed from the repository; instead, it is sent to the recycle bin, where it can be reviewed and restored, or permanently purged, by the user who deleted it or by an administrator.
Full story »

NOTE: Since this is a preview, the details and appearances of certain elements may change between now and the final release.

In Quick Fields 8, templates and fields can be customized for each Document Class in Quick Fields without changing the settings in the Laserfiche repository. For example, you can hide fields that don’t need to be addressed, or add special fields pertaining to the documents you are working with. The ability to configure the exact fields you need in the desired format can help optimize processing and data entry speed.

You can choose from any template and any fields available to you in the Laserfiche repository associated with that Document Class.

Fields can be reviewed, rearranged, and modified in various ways, including:

• Added independently to the templates, as in Laserfiche 8.
• Hidden from scanner operators.
• Made required.
• Moved up or down in the template.
• Connected to zoom fields on the associated image to ease review and editing.
• Constrained to a particular format (e.g., social security number to format xxx-xx-xxxx).

When documents are processed in that Document Class, they will all be assigned the customized template with the appropriate data for each document, but your settings in Laserfiche will remain unaffected.

Template in the Laserfiche Client

Customizing the Template in Quick Fields

Scanner Operator View of Template in Quick Fields

Laserfiche 8 introduced a new feature that allows you to view the electronic file of a PDF electronic document directly in the Laserfiche Document Viewer. This allows you to see the PDF file itself in the same pane with your metadata, and any images or text you might have associated with that electronic document. It also allows you to zoom, pan, print, or export the PDF, just as you would in Adobe Reader. This pane is read-only; if you want to open and modify the PDF with Adobe Acrobat, you will still need to open it in its native format.
Full story »

Knowledge Base Articles

LASERFICHE SERVER 8 HOTFIX: The Laserfiche Search Engine May Become Unstable When Indexing Large Search Catalogs.
Fixed in updated versions of LFFTS.exe (version 8.0.2.840) and QRcmd.exe (version 8.0.2.840). These fixes can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE SERVER 8 HOTFIX: A “TextProvider.exe - Application Error” Error Occurs When Indexing.
Fixed in an updated version of TextProvider.exe (version 8.0.2.839). The fix can be applied over your existing Laserfiche Server 8.0.2. installation.

ISSUE: The Laserfiche 8 Migration Wizard May Set Trustees to Audit According to “Selected events” Instead of “Group membership.”

HOW TO: Creating Event Trace Logs For Laserfiche 8.

ERROR: An “Unknown error 6000:3221225477″ Error Occurs When Printing From Laserfiche.

ERROR: An “Unable to cast object of type ‘System.Security.Principal.GenericIdentity’ to type ‘System.Security.Principal.WindowsIdentity’” Error Occurs When Logging In To Web Access.

LASERFICHE SERVER 8 FIX: Text Search Context Hits May Be Incorrect When The Search Engine Is Running on a Computer With Multiple Multi-Core Processors.
Fixed in an updated version of LFFTS.exe (version 8.0.2.824). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE 8 MIGRATION WIZARD FIX: An “Error 9008 (error executing SQL command)” Error Occurs When Migrating Multi-Page Documents.
Fixed in an updated version of Lf8MigrationUtil.exe (version 8.0.2.835). The fix can be applied over your existing Laserfiche 8.0.2 Migration Wizard.

LASERFICHE SERVER 8 FIX: An “Error 9008 (error executing SQL command)” Error Occurs When Migrating Multi-Page Documents.
Fixed in an updated version of cr.dll (version 8.0.2.835) and lfs.exe (version 8.0.2.835). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE SERVER 8 (Standalone Editions) FIX: Legacy (Version 6 or 7) Client Programs Cannot Connect to a Standalone Edition of Laserfiche Server 8.
Fixed in an updated version of LfroServ.dll (version 8.0.2.825). The fix can be applied over your existing Laserfiche Server 8.0.2 (Standalone) installation.

LASERFICHE SERVER 8 FIX: A “The current request could not be executed because there are too many existing operations executing. [9035]” Error Occurs When Indexing or Searching.
Fixed in an updated version of httpserv.dll (version 8.0.2.825). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

Papers

Implementing Transparent Records Management.
With “transparent” records management, you can create a repository structure that can satisfy users of both a standard document management system and a records management system–in the same repository.

Iniciación Rápida para Web Access.
Web Access es una aplicación Web ASP.NET 2.0 que le permite almacenar, organizar y acceder a la información de su organización usando un buscador Web.

Building on the capabilities of Web Access 7 and incorporating the new additions to the full Laserfiche 8 Client, the new Web Access 8 also adds a mobile version of Web Access called Web Access Light. This is a simplified version of Web Access enabling you to access your repository via a mobile device that has Internet capability. You can view documents, export files, rename files, move/copy files, create bookmarks, view metadata and entry properties, send e-mail, search, and much more. Web Access Light has been optimized for Blackberry, Opera, and Safari. However, it may be functional on other mobile browsers as well. For more information, see the Web Access Light help files.

To access Web Access Light in a browser on your mobile device, navigate to:
http://servername/laserfiche8/

To access Web Access Light in a browser on your computer, navigate to:
http://servername/laserfiche8/light

* Servername= the name of the computer on which Web Access is installed.

To view a demo of Web Access Light, visit http://atlantis.laserfiche.com/laserfiche8/light.

Web Access Light on the iPhone