Support Archive

Tech Tip: How to Preview Laserfiche Web and Mobile Functionality

Learn how to demo the new Laserfiche app for iPhone.

June 22nd, 2011 by UserEducation UserEducation is a Laserfiche staff member

You’re interested in Web Access, WebLink or the all-new Laserfiche Mobile, but how do you play around with the products? Laserfiche has made it easy by setting up demonstration installations and repositories that you can use to get to know the software. Full story »

New Support Materials

Check out new technical white papers and Knowledge Base articles posted this month to the Laserfiche Support Site.

June 22nd, 2011 by UserEducation UserEducation is a Laserfiche staff member

Papers

Laserfiche Licensing and Activation. This paper describes the licensing process for Laserfiche products and explains how to license, activate, deactivate, and update Laserfiche products. Updated with new information about activating Laserfiche 8.2 products.

Advanced Search Syntax 8.2. This paper provides a comprehensive collection of the various advanced search strings available in the Laserfiche Client and Web Access and detailed instructions for how to use them, as well as new searches and syntax information for Laserfiche 8.2.

Enterprise Deployment – Failover Clustering Considerations for Laserfiche. This paper explains how to use Laserfiche with failover clustering technology to maintain high availability. This enables users to access Laserfiche after a hard disk, network, software, or other type of failure occurs.

Knowledge Base Articles

ISSUE: Laserfiche Client 8 May Become Unresponsive When Resizing the Document Viewer’s Metadata Pane.

ISSUE: Agenda Manager 8 Agendas Published Using Microsoft Word 2010 May Be Missing Blank Spaces When Viewed from Microsoft Word 2007.

INFO: List of Features in Laserfiche Mobile 8.2.

INFO: Release Notes for Laserfiche Mobile 8.2.

ISSUE: Laserfiche Scanning 8 May Display the Default Properties Pane When You Use the “Show Next Document” Option.

ERROR: A “The page cannot be found” Error Occurs When Printing to PDF with WebLink 8.

QUICK FIELDS 8.0.2 HOTFIX: List of Changes for Quick Fields 8.0.2 Cumulative Hotfix 1012798 (June 2011). The fix contains .exe file for updating Quick Fields 8.0.2. The update can be installed over an existing Quick Fields 8.0.2 installation.

WORKFLOW SUITE 8.0 HOTFIX: List of Changes for Workflow Subscriber 8.0.1 Hotfix 1012797 (June 2011). The article contains .exe files for updating the Workflow Subscriber. The update can be installed over an existing Workflow 8.0.1 installation.

ISSUE: Laserfiche 8 Does Not Properly Check the “See Through Redactions” Entry Access Right When Displaying Search Context Hits.

ISSUE: Web Access 8.2 May Display Certain Images as Green Blocks.

ERROR: An “ERROR [42000] [Microsoft][ODBC Text Driver] Syntax error in FROM clause.” Error Occurs On A Quick Fields 8 Real-Time Lookup Process.

ERROR: A “There was an error initializing the OCR engine.” Error Occurs When Printing to the Snapshot 8 Printer.

INFO: List of Changes for Laserfiche 8.2.1.

INFO: Release Notes for Laserfiche 8.2.1.

Tech Tip: Common Searches in Workflow 8.2 Beta

Learn about the expanded search options in Workflow 8.2 Beta.

June 10th, 2011 by UserEducation UserEducation is a Laserfiche staff member

In the Workflow 8.2 Beta, you now have two options for searching for information about a specific time a workflow runs (a workflow instance): the Search Pane and the new Common Searches Pane. Full story »

Tech Tip: Using the Activity Node for Troubleshooting

Learn how to use the Admin Console’s Activity Node for troubleshooting.

June 6th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Laserfiche 8.2 introduced the Activity Node in the Laserfiche Administration Console, which allows administrators to monitor and manage activity in the repository. Full story »

Tech Tip: New in Workflow – Copy Documents from One Repository to Another

Learn about the new Replicate Entries activity in Workflow 8.2 Beta.

May 31st, 2011 by UserEducation UserEducation is a Laserfiche staff member

The Workflow 8.2 Beta introduced the Replicate Entries activity, which enables Workflow to copy entries from one repository to another. Full story »

Tech Tip: New in 8.2 – The Activity Node

Learn how to use the Admin Console’s Activity nodes to monitor repository activity in Laserfiche 8.2.

May 23rd, 2011 by UserEducation UserEducation is a Laserfiche staff member

The Laserfiche Administration Console’s Activity node gives administrators a quick and easy way to see what’s currently going on in the repository. Full story »

Tech Tip: Get More Details about a Workflow Instance

Learn how to best utilize Workflow features and the new categories of information available in Workflow Beta.

May 16th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Workflow provides a lot of information about a specific time a workflow runs (a workflow instance). These details can help you troubleshoot a workflow by telling you the stage the workflow is at, token values at various points in the workflow as well as errors, warnings and/or information messages the workflow encountered. Full story »

Tech Tip: New Support Site Search

Learn about the new and improved Support Site search functionality.

May 10th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Over the past few months we have implemented and worked to improve new search functionality on the Support Site—a new search that uses the same search engine as the Laserfiche Client software. Full story »

New Support Materials

Check out new technical white papers and Knowledge Base articles posted this month to the Laserfiche Support Site.

May 10th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Full story »

Tech Tip: Laserfiche Client Column Enhancements in Laserfiche 8.2

Learn about the column enhancements in Laserfiche 8.2.

May 9th, 2011 by UserEducation UserEducation is a Laserfiche staff member

In the Laserfiche Client’s folder browser and search results pane, you can quickly view pertinent information about your documents using customizable columns. Full story »

Tech Tip: New PDF Activities in Workflow 8.2 Beta

Learn about the new PDF interaction capabilities of Workflow 8.2 Beta.

April 29th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Workflow 8.2 Beta introduces new PDF activities that enable Workflow to interact with PDFs. Full story »

Tech Tip: Preview of Laserfiche Mobile

Learn about Laserfiche Mobile, the new iPhone app that allows you to access your Laserfiche repository from your phone.

April 20th, 2011 by UserEducation UserEducation is a Laserfiche staff member

Laserfiche Mobile is an iPhone app that enables you to capture, upload and securely access and work with documents inside your Laserfiche repository while on the go. Full story »

Tech Tip: Top 5 Reasons You Need the Workflow 8.2 Beta

Learn about some of the enhancements of Workflow 8.2, and sign up for the beta testing to try out these new features.

April 18th, 2011 by UserEducation UserEducation is a Laserfiche staff member

The Workflow 8.2 beta is now available! Full story »