The Laserfiche Community shined as brightly as ever at the IIMC Conference last month in Chicago. Attendees at the “Tipping Point 2.0” session heard how the City of Okotoks, Alberta, Canada uses Workflow to handle permitting—without a permitting application. How? Sign up for our “Laserfiche for Local Government = ECM+ BPM” webinar to find out, but here’s a peek at how Okotoks does it: By routing permit applications through their clerk’s office, records manager and financial departments, pulling as much as pushing its e-government innovations out to its residents. Full story »

We’re happy to announce that Laserfiche WebLink 8 is now available.

Laserfiche WebLink is a user-friendly public portal site for providing Internet access to documents. It can be instantly configured to show searches and lists that quickly lead users to what they are looking for—and to display a visual style that matches your existing Website.
Full story »

We’re happy to announce that Laserfiche Quick Fields 8 is now available.

Quick Fields 8 is a completely new experience for users who are used to working with Quick Fields 7. From a totally redesigned user interface to improved usability and new processes, Quick Fields 8 offers even more powerful data capture and processing – that’s even easier to use.
Full story »

It’s never too early to start planning for the 2010 Laserfiche Institute Conference, January 11-13, 2010 at the LAX Hilton in Los Angeles, CA. But in this era of tightening budgets, you may wonder how to afford a trip to the Conference. You know the value of the Conference—but what do you do when the money just isn’t there?

We have some options this year if you’d like to attend the Conference but don’t have the budget dollars. Full story »

For the 70 Laserfiche users and curious information managers who attended Laserfiche International’s first ever “Paperless Office” seminar in Hong Kong last month, simple storage issues were understandably a major concern. “There’s an old Chinese saying, ‘An inch of gold for a foot of land,’” explains Phyllis Chen, Director of Laserfiche International. “But here, office space can cost $2000US a square foot, so it’s more like ‘A foot of gold for an inch of land!’”
Full story »

Did you know that new customer stories are regularly posted to the Laserfiche News Portal?
Full story »

NOTES: The stages of processing are included in the base Quick Fields installation, but some of the other features and processes described require add-ons.

Quick Fields 8 includes multiple stages of processing to help you configure your sessions for maximum efficiency. With these new stages, you can avoid repeating the same steps or waiting for time-consuming processes to be completed.

The three stages are Pre-Classification Processing, Page Processing and Storage Processing.
Full story »

Knowledge Base Articles

LASERFICHE SERVER 8.1 HOTFIX: There Is A Potential Memory Leak When Running Laserfiche Server 8.1 on a 64-bit version of Windows Vista or Windows Server 2008.
Fixed in an updated version of httpserv.dll (version 8.1.0.455). This fix can be applied over your existing Laserfiche Server 8.1 installation.

LASERFICHE SERVER 8.1 HOTFIX: Exported 8-bit Grayscale Images May Be Larger Than Expected When Exported With Permanent Redactions.
Fixed in an updated version of lfshlp.exe (version 8.1.0.455). This fix can be applied over your existing Laserfiche Server 8.1 installation.

LASERFICHE SERVER 8.1 HOTFIX: A “General database error. [9008]” Error Occurs When Performing Certain Date Searches When Using Certain Non-English Versions of Microsoft SQL Server.
Fixed in an updated version of cr.dll (version 8.1.0.455). This fix can be applied over your existing Laserfiche Server 8.1 installation.

QUICK FIELDS 8.0 HOTFIX: The Quick Fields 8 Migration Utility May Be Unable to Convert Legacy Quick Fields 6 or 7 Sessions That Contain an IRIS OCR Process.
Fixed in an updated version of QFMigrator.exe (version 8.0.0.500). This fix can be applied over your existing Quick Fields 8.0 installation.

ISSUE: Uninstalling Web Access 8.0.1 Can Potentially Affect Other Laserfiche Products Currently Installed on the Same Computer.

INFO: Current Online Laserfiche Product Help Files.

LASERFICHE SCANNING 8.1 HOTFIX: Laserfiche Scanning May Not Display Volumes When A User Lacks The Read Volume Security Volume Access Right.
Fixed in an updated version of BatchProcessor.Connection.dll (version 8.1.0.420). The fix can be applied over your existing Laserfiche Scanning 8.1 installation.

WEB ACCESS 8 HOTFIX: Folder Browsing May Be Slow For Large Folders.
Fixed in an updated version of WebAccessCommon.dll (version 8.0.1.651). The fix can be applied over your existing Web Access 8 installation.

WEBLINK 8.0 HOTFIX: A “The license file located at ‘LicenseFileLocation’ has expired.” Error Occurs When Loading The WebLink 8 Administrator’s Utility.
Fixed in an updated version of the Laserfiche WebLink 8 installation package.

LASERFICHE SERVER 8.0.2 HOTFIX: The Laserfiche Server May Become Unstable When Performing Within Folder Searches.
Fixed in updated versions of cr.dll and lfs.exe (version 8.0.2.868). The fix can be applied over your existing Laserfiche Server 8.0.2 installation.

LASERFICHE CLIENT 8.1 HOTFIX: List of Changes for the Laserfiche Client 8.1 Installation Package Released on June 3, 2009.
Fixed in an updated version of the Laserfiche Client 8.1 installation package.

WEBLINK 8.0 HOTFIX: You May Be Unable To Open The Workflow Designer After Installing Laserfiche Scanning 8.1 or Laserfiche WebLink 8.0.
Fixed in an updated version of the Laserfiche WebLink 8 installation package.

SNAPSHOT 8.1 HOTFIX: An “OLE Error.” Error Occurs When Starting Snapshot 8.1.
Fixed in an updated version of snapshot80.exe (version 8.1.0.430). The fix can be applied over your existing Laserfiche Snapshot 8.1 installation.

TOOLKIT 8 HOTFIX: DocumentProcessor.OCRMarkedPages May Not Correctly Import Text Into A Document When Using DocumentProcessor81.dll In Your Custom Application.
Fixed in an updated version of DocumentProcessor81.dll (version 8.1.0.450).

HOW TO: Configuring The Client To Use An SSL Or TLS Connection.

INFO: New Features in Laserfiche WebLink 8.0.

ISSUE: Known Issues with Laserfiche WebLink 8.0.

INFO: New Features in Laserfiche Quick Fields 8.0.

ISSUE: Known Issues with Laserfiche Quick Fields 8.0.

INFO: The PixTWAIN ISIS Driver Is Not Supported With ScanConnect.

ERROR: A “Too many connections” Error Occurs When Browsing a WebLink Site Hosted on Windows XP.

ERROR: An “Access is denied. (Exception from HRESULT: 0×8007005 (E_ACCESSDENIED))” Error Occurs When Opening Documents.

INFO: Use the Laserfiche Avante 8.1 Server License File When Installing Laserfiche Client 8.1.

Videos

Laserfiche Quick Fields 8 Guided Help - New Features

Laserfiche PhotoDocs 8 Guided Help - Introduction

Laserfiche PhotoDocs 8 Guided Help - Manual Correction

Papers

Laserfiche 8.1 New Feature Quick Reference

Best Practices for Publishing with Laserfiche Plus 8

Installing and Activating Laserfiche Plus 8

Quick Fields 8 New Features Quick Reference.

WebLink 8 New Features Quick Reference.

Installing WebLink 8. Guide to the process of installing WebLink 8.

What’s New in Laserfiche 8.1.

Inicio Rápido para Workflow [Spanish].

La papelera de reciclaje Laserfiche 8.0 [Spanish]

Volúmenes en Laserfiche 8.0: introducción y procedimientos recomendados [Spanish]

Implementación empresarial: Clústeres de conmutación por error en Laserfiche 8 [Spanish]

Implementación empresarial: Laserfiche 8 en un ambiente virtual [Spanish]

Copia de respaldo y recuperación en Laserfiche 8 [Spanish]

Nuevas funciones en Web Access 8.0.1 [Spanish]

Configuración de las opciones determinadas en Web Access 8.0.1 [Spanish]

Workflow 8: procedimientos recomendados para crear reglas de inicio [Spanish]

Anotaciones de Laserfiche 8 [Spanish]

Inicio de la búsqueda en el Laserfiche 8 Client [Spanish]

Importación en Laserfiche 8 [Spanish]

Para Exportar en Laserfiche 8 [Spanish]

Sugerencias y trucos para el uso de Laserfiche 8 [Spanish]

Trabajo con documentos, carpetas y accesos directos en el Laserfiche 8 Client [Spanish]

Opciones del Laserfiche 8 Client [Spanish]

Optimización de rendimiento en Laserfiche 8 [Spanish]

Albany, OR, Network Administrator Allen Pilgrim

“For businesses that are all about numbers, you can forget about having the kind of success we’ve had at the City of Albany,” says Network Administrator (and Laserfiche Luminary) Allen Pilgrim. “The IT Director gives me as much space as I need to work on the relational aspects of my job.”

That freedom’s paid off, because as we saw in the May GME, Pilgrim’s not only inspired city-wide deployment of Laserfiche, but has been able to quantify significant savings as a result, most recently from last year’s implementation of Quick Fields. “We reached ROI with Quick Fields in our first year,” Pilgrim says, citing as just one example the “dozens upon dozens” of hours saved in the Ambulance Billing office.

Pilgrim’s progress shows not only how skillfully he’s nurtured inter-office communication to get things approved and budgeted, but also how to make sure his users are satisfied.
Full story »

Kenai, AK, Deputy Clerk Corey Hall

Kenai, AK, a city of 7,000, may not have the biggest or most elaborate Laserfiche installation. But the woman behind the modest city’s steady, patient success managing its documents, Laserfiche Luminary Corene “Corey” Hall, knows it doesn’t have to. It just needs to be able to make a difference. And with Hall’s help, it has, slowly but surely turning what was once an unused Laserfiche system into a tool that has helped Kenai not only survive, but thrive amidst economic changes and personnel shifts.
Full story »

We’re happy to announce that Laserfiche 8.1 is now available.
Full story »

Please join us in Los Angeles from January 11-13, 2010, for our annual Laserfiche Institute Conference. Once again, we’ll bring together the entire Laserfiche community for three days of classes, labs, presentations and networking opportunities. The conference will be an excellent opportunity to review your achievements in 2009 and discuss your plans for the year ahead.
Full story »

Each year, we recognize some of our most creative and successful users with a Run Smarter Award, which we present in the government, financial services, healthcare, education and commercial categories. Winners receive a scholarship and three-night hotel accommodations at the 2010 Laserfiche Institution Conference, a speaking slot in the Industry Solutions track at the Conference so they can share their award-winning story with others, a congratulatory plaque and a profile in the UserNews.

Nominations are now open for this year’s awards, so please take a few minutes to tell us how Laserfiche helps your organization cut costs, simplify complex tasks and provide clients and constituents with better service. Don’t be afraid of the spotlight—we want to know about the innovative and inventive ways you’re using Laserfiche. And we want other users to know, too.

Nominations are due July 31. Please e-mail Melissa Henley at melissa.henley@laserfiche.com if you have any questions.

The Laserfiche Institute Conference is the primary gathering of the worldwide Laserfiche community. In addition to labs, demos and presentations cover everything from project planning to systems integration, the conference also features the Industry Solutions Track, where Laserfiche customers explain how their organization uses Laserfiche to optimize workflow, eliminate redundancy and cut costs.

This year, we’re accepting proposals for Industry Solutions Track classes. All proposals will be reviewed for the following criteria:

• Content that is challenging, in-depth or practical and is oriented toward using Laserfiche to more effectively and efficiently manage information and/or business processes.
• Innovative or new uses of Laserfiche to meet current and emerging issues.
• Professional experience and background of the facilitator.

If your proposal is accepted, you will receive complimentary registration to the Laserfiche Institute Conference and a hotel room at the LAX Hilton for 3 nights. You are responsible for any travel expenses incurred.

We invite all Laserfiche users to apply to teach a course at the conference and share their stories with others. It’s the best example of the Laserfiche community in action!

Submit your proposal today. Submissions close July 31.

Laserfiche CEO and President Nien-Ling Wacker was recently named City National Bank’s Entrepreneur of the Year at a special luncheon hosted by the Long Beach Chamber of Commerce. In her speech, she credited the entire Laserfiche community for its entrepreneurial spirit, especially in the current economy, which she likened to a “really, really bad snowstorm.”
Full story »