This year, we applaud 22 organizations across a range of industries for their creative and ingenious solutions. We invite you to join our winners as they share their award-winning ideas in the Success Stories Track at the Empower 2012 Conference in Anaheim, CA, on January 25-27.

Congratulations to our winners in each category:

Education

• K-12: Adams 12 Five-Star Schools
• K-12– International: Ottawa-Carleton District School Board
• University: Oklahoma Christian University
• University – International: University of Toronto

Commercial

• Commercial: Stewart Enterprises
• Commercial – International: Avis Fleet Services
• Transportation: Grand Isle Shipyards
• Transportation – International: Qatar Shipping
• Energy: MXenergy
• Energy – International: Emirates National Oil Company

Financial Services

• Community Bank: D.L. Evans Bank
• RIA: Heartland Advisors
• International: TD Financing Services, Inc.

Healthcare

• Domestic: Medflight of Ohio
• International: Basildon and Thurrock University Hospital

State and Local Government

• City: City of Long Beach, CA
• County: Ramsey County, MN
• State: Colorado Department of Natural Resources
• Special District: Community Action of Ramsey and Washington Counties, MN
• International: Corporation of the County of Essex, ON

Justice Systems

• Law Enforcement: Shakopee Police Department
• Legal: Illinois Attorney General Office

Thank you to everyone who submitted nominations for this year’s award. We look forward to learning about the new ways you are using Laserfiche in 2012.

There will be 25 seats in each lab that include power hookups, in addition to the 50 machines that we provide. Beyond facilitating lab participation, this machine gives you a resource to take back to your office after the conference.

If you will be using the virtual machine, it is recommended that your computer meet or exceed these specifications:

• Dual core processor
• 4GB of RAM
• 50GB of free hard drive space

Some notes about the virtual machine:

• This is a Windows 7 machine with the entire Laserfiche product suite installed.
• There are three labs that this virtual machine cannot be used for, due to our need to use licensed Microsoft software: CD211: Configuring the Laserfiche-SharePoint Integration, Part 1, CD305: Configuring the Laserfiche-SharePoint Integration, Part 2 and EDM215: Hands-On with the Laserfiche License Manager.
• The Laserfiche product licenses expire on March 1, 2012, and will not work after that date. You can change the licenses over to those from your VAR Kit in order to use the virtual machine longer.
• Unlike the virtual machines on our lab machines, this one will keep the changes you make—like a standard computer—so that you can save your work.
• Because the virtual machine is sharing resources with your laptop, RAM usage can be a bit tricky.
• In our experience, a Windows Vista or 7 laptop with 4GB of RAM should allocate only 1.5 GB of RAM to the virtual machine.
• For this reason, the virtual machine is currently set to 1.5 GB of RAM. If you have more than 4 GB on your laptop and wish to increase this amount (it uses 2 GB on the provided laptops), then you can adjust RAM allocation with VMWare Player (see screenshots below).

For more specifics on running and downloading the virtual machine, please visit the Laserfiche Support Site. If you have any questions or concerns about this virtual machine, you can email Presales@Laserfiche.com or stop by the Information Center at Empower 2012 beginning the afternoon of Tuesday, January 24.

You can catch the broadcast on the Laserfiche homepage or the Empower 2012 Webpage on Wednesday, January 25 from 8:15 am – 9:30 am PST. At that time, you’ll be prompted by a banner on the Webpage to click a link to access the broadcast.

If you’ll be at the conference, be sure the catch the speech in person in the Marquis Center South Room of the conference center. We look forward to having you!

On this new Support Site forum, your organization can solicit best practices for configuring your system directly from other Laserfiche SLG users from around the country. IT departments will particularly benefit from the group’s technical discussions and tips. Whether you’ve used Laserfiche for years or are configuring your first system, the User Group welcomes users of all levels.

Don’t wait—check out the group today, get involved and learn how others have optimized their Laserfiche systems!

Note: You must have access to the Laserfiche Support Site to participate in this group. For questions, please contact Lisa Miyake, County Government Strategist.

Attend “The Art of Enabling the Government Enterprise with ECM” on January 19 at 10:00 am PT to learn how to:

• Build an ECM foundation that moves beyond siloed applications and enables shared services.
• Cost-effectively meet SLG-specific governance, risk and compliance requirements.
• Automate cross-functional departmental applications like case management and AP processing from the comfort of native applications.
• Trade in legacy document management systems for credit toward upgrades.

Register now!

• Hotfix
• Service Pack
• Maintenance Release
• Minor Release
• Major Release

Hotfix

A Hotfix is an ad-hoc way to release high-priority fixes or fixes that are used by products with a lower volume of support requests.

• The fixes come from escalation issues and internally-discovered blocker bugs. Usually, a hotfix is associated with one or two specific items.
• Most hotfixes are cumulative, building upon previous hotfixes, and will be included in future service packs. In almost all cases, you will only need to install the most recent hotfix for a product, not all that have been released.

Service Pack

A Service Pack (SP) is a way of releasing a bunch of patches that may not be mission-critical before the next minor release. These fixes come from a high volume of requests through Support and are released regularly every two to three months.

• • Service Packs usually contain limited performance enhancements and do not contain new feature enhancements. They include patches only for the components for which we have included fixes. For Example, 8.2.1 SP included fixes for Server, FTS, Client and Admin, so only these components were listed.

Maintenance Release

A Maintenance Release is a release of an updated version of a product or set of products and provides a new starting point for all of that product’s components. A maintenance release can include all current fixes (critical and non-critical) and performance improvements.

• Generally, a maintenance release includes a minimal number of changes that could not break the current documentation or language packs. Also, it does not contain completely new dialogs or exposed features unless specifically requested.
• Maintenance releases are useful for syncing the releases of two or more products.

Minor Release

A Minor Release is a full or standard release of a product and is marked by adding a decimal number after the major release number, such as moving from Laserfiche 8.2 to Laserfiche 8.3.

• A minor release includes bug fixes, performance improvements, stability improvements, major new features, updated user interfaces and database migrations.

Major Release

A Major Release constitutes an overhaul of the entire product suite that offers updated versions of every product. For example, the release of Laserfiche 8.0 included a completely rewritten Laserfiche Server, Laserfiche Search Engine and Laserfiche Web Access products, as well as a completely new Workflow product.

• A major release occurs when a release requires a great deal of product coordination. It usually involves changes to basic fundamental tenets within the products, such as how the products communicate with each other, which can produce additional compatibility concerns.
• A major release is denoted by the first number in the product name, i.e. 7 or 8.

Check out these new tips for configuring and optimizing your ECM system today!

Strategy and Planning:

• Stretching Your Budget: Where Are the Little Efficiencies?
• New Users: Organize Your Repository with Advice from the City of Niagara Falls
• Tips for New Administrators: Your First Laserfiche Project
• Scanning Best Practices

Utilities and Code:

• Improving Your SDK Server Combo Box Processing
• Add Stamps to Your Documents in Workflow
• Configure Your Entry Ownership in a Batch
• Remove Document Annotations with Workflow Scripting
• Create a Custom Login Module for Web Access

Industry-Specific Solutions:

• Workflow Integrations Standardize Records Management Across Multiple Locations (Commercial)
• Avis Fleet Services: Creative Innovation with Powerful Integrations (Commercial)
• How to Automate Contract Management, Cost-Free (State and Local Government)
• Permitting Process: Basic Configuration
• HR Onboarding: Basic Configuration

Got something cool to share with the community? E-mail Melissa Henley, Manager of Marketing Communications, with a brief summary of your initiative.

• In the Administration Console, Folder Browser or Document Viewer you have multiple options:
  • Click the ? button in the toolbar (the Administration Console button looks different but still has a big ?).
  • Press the F1 button on your keyboard (HINT: This opens help in most software programs).
  • Select Contents (or Help Topics in the Admin Console) from the Help menu above the toolbar.

• On any dialog box, click the Help button to open information about the specific dialog you’re clicking from.

What’s the help you get?

• Laserfiche online help files are the single most comprehensive resource for information on how to use our software products.
  • Most up-to-date source. Online hosting means we can update our help files as necessary to add information about a feature or clarify anything confusing—so you get up-to-date information at all times.
  • Most complete source. Everything we know about how to use the software goes into the help files, and they often serve as a foundation for the papers and videos we create. The help files are your single best option for “What does this do?” and “How do I do it?” questions.

• INFO: Web Access 8 and WebLink 8 .MSP Files Do Not Automatically Update Files In Custom Virtual Directories.
• QUICK FIELDS 8.0.2 HOTFIX: An Unhandled Exception Occurs When Launching the New Session Wizard in Quick Fields 8 When Laserfiche Scanning 8.3 Is Installed. The article contains an updated version of an XML file. The file can be replaced over an existing Quick Fields 8.0.2 installation.
• LASERFICHE 8.2.1 HOTFIX: List of Changes for Laserfiche 8.2.1 Cumulative Hotfix 1012879 (December 2011). The article contains several .msp files that update the Laserfiche 8.2.1 Server, Full-Text Search Engine, Client, Administration Console, and Snapshot. The .msp files can be installed over an existing Laserfiche 8.2.1 installation.
• WEB ACCESS 8.3 HOTFIX: List of Changes for Web Access 8.3.0 Hotfix 1012890 (December 2011). The article contains .msp files that update Web Access 8.3.0. This update can be installed over an existing Web Access 8.3.0 installation.
• WEBLINK 8.2 HOTFIX: List of Changes for Laserfiche WebLink 8.2.0 Hotfix 1012885 (December 2011). The article contains a file that updates WebLink 8.2.0. This update can be installed over an existing WebLink 8.2.0 installation.
• ERROR: An “Operation timed out. [784]” Error Occurs When Logging In To Laserfiche 8 Using Windows Authentication.”
• ERROR: A “Failed to connect to an IPC Port: The system cannot find the file specified.” Error Occurs When Loading the Audit Trail Reporting 8 Web Site.

Papers

• Tokens in Laserfiche Workflow. This white paper discusses tokens in Workflow, how to use tokens, how they are formatted, and how they can be created or changed with the Assign Token Values, Date Token Calculator, Pattern Matching, and Token Calculator activities.
• Workflow 8.3: Best Practices for Creating Starting Rules. In addition to general best practices for starting rules, this paper will address solutions to common starting rule problems.

Laserfiche 8.3 is a major release including numerous new features and significant performance enhancements that help automate transactional processes, simplify information governance and improve deployment flexibility for administrators and users.

Enhancements include the following and more:

• Versions: Versions now track content and metadata changes as a history within a single document, allowing you to review, compare and revert to older versions. Legacy version behavior from Laserfiche 8.2 and before continues to be supported in the Link Group feature, described below.
• Digital Signatures: User can digitally sign documents, indicating that documents are authentic and signed by particular people. Other users can validate signatures to verify that the contents have not been modified since signing and that a trusted root authority validated the signatures.
• Template Colors: Administrators can now associate a color with a template. Icons for documents and folders assigned to a template appear in that color in the Client and Web Access.
• Volume Checksums: Checksums allow users to verify the contents of a volume to detect tampering, corruption or data loss and notify users if opened documents do not have valid contents.
• Encrypted Briefcases: Users can encrypt Laserfiche contents exported as briefcases using AES 128 encryption, ensuring that the briefcase cannot be opened or imported into a repository without a valid password.
• Link Groups: Laserfiche 8.3 retains version groups from Laserfiche 8.2 and prior as collections of related but independent documents called link groups. Users can convert link groups to Laserfiche 8.3 version-controlled documents using our Link Group Conversion Utility.
• Full-Text Search: The Full-Text Indexing and Search Engine can now be distributed to a different computer than the Laserfiche Server for improved performance. New features also include new index status reporting, memory management and localized indexing.
• Workflow 8.3 offers a vast expansion of capabilities, with more than 60 new built-in Workflow activities including activities for PDF forms, database access and directory access, scheduled automation, workflow statistics reports, performance improvements and much more. See the supplementary announcement of this exciting release to extend the reach of business process management. Laserfiche Workflow is included with Rio and Avante systems.
• Web Access 8.3: Performance enhancements include improved handling of scanning and importing, caching enhancements, improved memory usage and more efficient information loading.
• Laserfiche Client: Users can save different customizable column displays with column profiles and easily switch between profiles without manually re-configuring them. The Laserfiche Client includes full support for new Laserfiche 8.3 features.
• Office Integration: Updated compatibility fully supports the x64 edition of Microsoft Office 2010 and the expanded versions feature.
• Web Administration Console: A new, full-featured administrative thin client allows authorized users to administer their repository from anywhere using a Web browser. Additional features not available with the desktop Administration Console include:
  • Centralized Management Dashboard: A convenient dashboard provides easy access to statistics and functions of your Laserfiche Server and Repository.
  • Integrated Event Viewer: You can now view Laserfiche-related informational and error messages from the Laserfiche Server or Search Engine computers from anywhere.
  • Availability: The Laserfiche Web Administration Console is included with Rio and Avante as part of the Laserfiche Server installation.
• Snapshot 8.3: Enhancements improve batch processing and troubleshooting.
• PhotoDocs 8.3: Full integration with version control supports the new 8.3 features. PhotoDocs also includes new options for cropping images.
• Localization: Laserfiche 8.3 provides fully integrated installation and UI localization with a complete simultaneous release of all components in Arabic, French, Portuguese (Brazilian) and Spanish. All components except Workflow are also available in Chinese (Simplified), Chinese (Traditional) and Italian.

Next Steps:

1. Read the release notes and list of changes for Laserfiche 8.3 Avante and Rio
2. Read the release notes and list of changes for Laserfiche 8.3 Web Access.
3. Visit support.laserfiche.com for videos, forums, Knowledge Base articles, and more.

This is a major release featuring product enhancements and more than 60 new built-in Workflow activities that simplify third-party integrations, offer easy customization and enhance administrative control.

Workflow 8.3 will now install without a license when configured with a Laserfiche Avante or Rio Server, eliminating additional licensing or activation steps. Workflow 8.3 is compatible with Laserfiche 8.0 and up, with some activities requiring Laserfiche 8.3.

Workflow 8.3 Enhancements Include:

• New Activities: Workflow 8.3 boasts a variety of new activities including PDF activities, database activities, directory activities, custom token activities, error handling activities and more.
• Starting Rule Enhancements: You can now schedule starting rules to run workflows on a timer and without a starting rule. New Rule Manager folders help you organize workflows and search for starting rules.
• Condition Enhancements: In activity conditions, you can access tokens from the right-hand side of a condition—allowing you to compare the value of two tokens.
• Search Enhancements: A new Common Searches Pane lets you run pre-configured searches for workflow instances with updated search options in the Search Pane. The Search Results Pane also lets you select and interact with multiple workflow instances at once.
• Workflow Statistic Reports: With this new reporting tool, you can view information about your workflows, like the average time it took for a workflow to run, in a table or a chart.
• Administration Console Changes: An expanded Workflow Administration Console lets you monitor and interact with your workflows and provides advanced performance options to ensure that Workflow takes full advantage of your system’s resources.
• Script Editor: The redesigned script editor makes creating and using tokens easier. Additionally, you can add or remove any assembly references you want.
• Usability Enhancements: Improvements have been made to the Minimap, Toolbox, Workflow Properties, Workflow Designer Canvas, print options and more.
• Configuration Manager: Configure the Workflow Server, Subscriber, Monitored Repositories, E-mail Servers and Trustee Directories all in a convenient Configuration Manager.
• Failover Clustering Support for the Workflow Subscriber: A second machine can ensure that no Laserfiche Server notifications are lost if the machine hosting the Workflow Subscriber fails.
• Workflow Architecture Changes: Architecture changes include a new Workflow Server-Subscriber relationship, SQL changes, new primary message queues, scripting changes and more.
• Supported Languages: Workflow can now run in English, Arabic, Spanish, French and Portuguese (Brazilian).

Next steps:

1. Read about known issues for Workflow 8.3.
2. See a list of changes for Workflow 8.3.
3. Visit support.laserfiche.com for videos, forums, Knowledge Base articles, and more.

Download Package

• The release consists of four packages: Avante, Rio, Web Access and Workflow. All package sizes have been condensed to reduce download time. Each package still contains the same amount of content as previous releases, but in a smaller size.
• The Avante 8.3 package now includes Client, Server and Workflow in one bundle, eliminating the need to download a separate Workflow package. Team/United customers should also use the Avante package to access components compatible with their systems.
• The Rio 8.3 package includes the standard Client, Server and License Manager, as well as Workflow and Web Access, so Rio customers no longer need to download the Avante and Web Access files to gain all features for their systems.
• Since Workflow 8.3 is compatible with all versions of Laserfiche 8.0, a smaller package is available for customers who need Workflow but are not yet not updating to Laserfiche 8.3.

Web Access 8.3 and Laserfiche Mobile

• If a customer currently uses the Laserfiche Mobile application, the Laserfiche 8.3 download will automatically update Laserfiche Mobile for compatibility with the new system.

Digital Signatures and Web Administration Licensing

• Rio customers will automatically receive the Digital Signatures feature when downloading Laserfiche 8.3.
• For Avante customers, the Digital Signatures feature is sold as a 5% add-on.
• Rio and Avante customers will automatically receive the Web Administration Console, which can be installed through the main Laserfiche Server package. The previously available Desktop Administration Console is still included in the Client installation.
• Digital Signatures and the Web Administration Console are not supported for Team/United.

Workflow 8.3 Licensing

• Workflow 8.3 is included for Avante and Rio customers. The installation detects the server type, connects automatically and will not require them to activate a license file.
• Team/United customers with Workflow must activate to generate a license file when installing Workflow 8.3.

Learn more about the new features and functionality of Laserfiche 8.3 on the Laserfiche Support Site.

In a five-minute panel discussion, Alex Wilson, PDP Partner Manager, Brian LaPointe, VP of Strategic Solutions and Steve Hackney, Senior Solutions Engineer, discuss how new product enhancements in Laserfiche 8.3 translate into immediate value for customers’ lines of business.

You’ll hear how Laserfiche 8.3 provides:

• ECM as integrative middleware for a better user experience.
• Enterprise workflow activities that eliminate the need for programming.
• Accessible and secure mobile content management.
• Extended security with VERS Certification (Digital Signatures).

Watch the video now!

Popular courses include:

BPM104: What’s New in Workflow 8.3
This course will introduce you to the new features in Laserfiche Workflow 8.3, including new activities, an expanded administration console and enhancements to the Workflow engine, among others.

BPM105: Tips and Tricks in the Workflow Designer
We’ll present tips and strategies for optimizing your Workflow Designer in this session. Attendees will also have the opportunity to give feedback on the product. You’ll learn how to:

• Use the Workflow Designer more efficiently.
• Customize the user interface.
• Build workflows faster.

BPM151: The Power of Tokens in Workflow
Discover the range of possibilities for using tokens in Laserfiche Workflow by attending this course. You’ll solve problems faster by learning how to:

• Incorporate tokens into your current Workflows.
• Redesign and simplify current processes.
• Build new processes.
• Increase flexibility of your workflows.

BPM221: Debugging Workflows
In this course, we’ll walk current Workflow users through the methods of optimizing their Workflow design. You’ll learn how to:

• Find and solve issues with your workflow design.
• Anticipate and avoid problems during the building process.
• Build activities into a Workflow design that troubleshoot it throughout production.

CD119: Laserfiche in a Mobile World
Join us for a discussion on how Laserfiche products such as Web Access Light, WebLink in mobile browsers and iPhone applications may interact with products like Workflow and PhotoDocs to make your Laserfiche information accessible beyond the office.

CD151: New Features in the Laserfiche Repository
Laserfiche 8.3 brought a host of new features to the Laserfiche Client, Web Access, Administration Console and Web Administration Console in Laserfiche 8.3. Gain insight into the changes by learning about:

• Version control
• Digital signatures
• Template colors
• Entry listing profiles
• And much more!

EDM102: Introducing the Laserfiche Web Administration Console
The new Web-based Administration Console in Laserfiche 8.3 is poised to become the primary administrative interface for Laserfiche. Learn how to incorporate its functionality into your system and access your repository from anywhere using a Web browser.

EDM303: Advanced Applied SDK
Attend to learn about the expanded applications of the Laserfiche SDK beyond basic integrations and custom programs. Two of our senior developers will demonstrate how to use the SDK to perform activities such as automatically monitoring and enhancing the health of your Laserfiche system.

EDM201: Tips and Tricks for Administrators
Already have down the basics of the Administrative Console? Learn tips and tricks for keeping your Laserfiche repository optimized and ensuring smooth administrative tasks.

EDM251: Enterprise Deployment Strategies
Gain strategies for making your enterprise deployment go as smoothly as possible by attending this course. We’ll help you ensure effective management of large user populations, high-volume transaction processing and other enterprise-wide functions through lessons learned.

Be sure to visit the conference Website for more details and the daily schedule.

Haven’t registered for the Conference yet? Click here!

Basic Workflow Design

• BPM105 – Tips and Tricks in the Workflow Designer
• BPM151 – The Power of Tokens in Workflow
• BPM152/BPM153 – Intermediate Workflow Design
• BPM202/BPM203 – Workflow Best Practices

Mastering Workflow Design

• BPM151 – The Power of Tokens in Workflow
• BPM202/203 -Workflow Best Practices
• BPM221 – Debugging Workflows
• BPM304 – Expert Workflow Concepts

Workflow Enterprise Deployment

• BPM104 – What’s New in Workflow 8.3
• BPM201 – Enterprise Workflow Activities
• BPM205 – Activity-Based Integration
• BPM207 – Enterprise Deployment of Workflow
• BPM208 – Roundtable on Workflow

Troubleshooting Workflow

• BPM204 – Troubleshooting Workflow Installations
• BPM206 – Optimizing Workflow Performance
• BPM221 – Debugging Workflows Design

Workflow Developer – Overview

• BPM251 – Introduction to Workflow Scripting
• BPM301 – Extending Workflow, Introduction to Custom Activities
• BPM104 – What’s New in Workflow 8.3

Workflow Developer – Advanced

• BPM252 – Introduction to the Workflow SDK
• One of the following groups:
  • BPM301 – Extending Workflow, Introduction to Custom Activities
  • OR
  • BPM302 – Extending Workflow, Custom Activities Part 1 (lab)
  • BPM303 – Extending Workflow, Custom Activities Part 2 (lab)

• BPM351 – Advanced Custom Activities

Sign up for your BPM courses here.

Guidelines that apply:

• The promotion applies to both Avante upgrades for existing customers and new purchases for first-time buyers.
• New customers purchasing Web Access or Audit Trail and existing customers who use Web Access or Audit Trail in their systems will receive free software costs for Web Access and Audit Trail with their free licenses.
• All customers must purchase full-price LSAP coverage for new licenses.

This promotion is open to both domestic and international customers. Contact your VAR or account manager today!

A number of new solutions provide steps for organizing product deployments, tools for formalizing change management and code for enhancing your existing products:

• How Collin County Secured ECM Buy-In from All Its Elected Officials
• Improving Your SDK Server Combo Box
• How Ramsey County Prioritizes ECM Projects
• How Ramsey County Defines a Basic ECM Project
• How Ramsey County Defines Complex ECM Projects
• Ramsey County’s Deployment Preparation Tips
• Ramsey County’s ROI Guide for ECM

Got something cool to share with the community? E-mail Melissa Henley, Manager of Marketing Communications, with a brief summary of your initiative.

When version control is enabled on a document, modifications of that document will be saved as new versions, with older versions of the document also retained in the document history. For example, if you open a document that is version controlled, change the value in a field and then save the changes, a new version would be created with the new field information. The same is true of other changes, such as modifications to pages, electronic files, annotations, templates, fields or digital signatures. This process happens automatically, ensuring that you do not need to worry about accidentally overwriting important information.

A document’s prior versions are saved in the document’s version history. This allows you to retain and review older versions of a document, and revert to an older version if needed. In addition, you can compare the differences between two versions, displaying the elements of the document that have changed. (If the document is a Microsoft Word electronic document, you can even view the line-by-line modifications of the electronic file in Word.) You can also copy an old version and paste it as a new document, or export it to your desktop.

Important: The feature known as versions in Laserfiche 8.2 and prior is now known as link groups. You will find your pre-Laserfiche 8.3 versions in the Links section of the metadata dialog. Versions in Laserfiche 8.3 and later are a new feature with expanded features and functionality. If you want to use the new versions feature to work with your pre-Laserfiche 8.3 versions, you can convert your link groups to versions. See Versions and Link Groups in the Laserfiche 8.3 User Guide for more information.

• INFO: List of Changes for Laserfiche 8.3.0.
• INFO: Release Notes for Laserfiche 8.3.0.
• INFO: List of Changes for Web Access 8.3.0.
• INFO: Release and Hotfix Information for Web Access 8.3.0.
• INFO: List of Changes for Workflow 8.3.0.
• INFO: Release and Hotfix Information for Workflow 8.3.0.
• HOW TO: Modifying a Laserfiche 8.3 Repository to Use a Different LFFTS Instance When There Is Already An Existing Search Catalog For that LFFTS Instance.
• ISSUE: The Create, Attach, Delete, and Detach Buttons on the Indexing Properties Dialog Box in the Laserfiche 8.3 Administration Console Are Disabled.

Papers

• Overview of New Features in Laserfiche 8.3. This paper provides an overview of the new features available in the Laserfiche 8.3 release.
• Getting Started with the Laserfiche Web Administration Console. This getting started guide walks users through accessing and navigating the Laserfiche Web Administration Console.
• What’s New in Web Access 8.3. This paper provides an overview of the new features available in the Web Access 8.3 release.
• What’s New in Workflow 8.3. Workflow 8.3 has numerous new activities, a completely re-designed Administration Console, a new script editor, starting rule and search enhancements, and a variety of usability and architecture improvements.
• Workflow 8.3 Installation Guide. This paper describes how to install and configure the Workflow 8.3 Suite.
• Workflow 8.3 Migration Guide. This paper discusses how to use the Workflow Migration Utility, which converts workflow definitions and starting rules from Workflow 8.0 to Workflow 8.3.
• Toolbars in Web Access 8.3. This paper provides detailed instructions for using toolbars in Web Access 8. Updated for Web Access 8.3.
• Getting Started with Searching in the Laserfiche 8.3 Client. This paper provides detailed instructions for using the search function in Laserfiche 8. Updated for Laserfiche 8.3.
• Importing in Laserfiche 8.3. This paper provides detailed instructions for importing documents, folders, and briefcases into a repository in Laserfiche 8.3.
• Exporting in Laserfiche 8.3. This paper provides detailed instructions for exporting documents, folders, and briefcases from a repository in Laserfiche 8. Updated for Laserfiche 8.3.

The Center’s 2011 Digital Cities Survey determined the winners based on how effectively the municipalities used technology to create operating efficiencies and realize strategic objectives. Nearly half of the recognized cities rely on Laserfiche to improve customer service while reducing costs.

Our customers won high marks in each of the four population categories listed by the survey. We applaud our state and local government users for their achievements:

250,000+

• City of Corpus Christi, TX
• City of Fort Worth, TX
• City of Long Beach, CA
• City of Riverside, CA
• City of Virginia Beach, VA

125,000-249,999

• City of Alexandria, VA
• City of Augusta, GA
• City of Hollywood, FL
• City of Hampton, VA
• City of Chesapeake, VA
• City of Chula Vista, CA

75,000-124,999

• City of Lynchburg, VA
• City of Pueblo, CO
• City of Simi Valley, CA
• City of Roanoke, VA
• City of Westminster, CO
• City of Independence, MO
• City of Santa Monica, CA

30,000-74,999

• City of Danville, VA

Want to learn how ECM technology can improve your municipality? Attend the “Document Management 101 for State and Local Government” Webinar on Thursday, November 17th at 8:00 A.M. PT.

Content includes:

• Implementation tips and technical best practices from Laserfiche users.
• Images of customer Workflows, folder structures and integration tools.
• Code scripts geared toward users without programming backgrounds.
• Guidelines for using Laserfiche in common scenarios and processes.

Visit the site today!

Got something cool to share with the community? E-mail Melissa Henley, Manager of Marketing Communications, with a brief summary of your initiative.

If you’re planning to attend the Conference on January 25-27 in Anaheim, be sure to register by the end of the day this Friday to save $200 on registration. You’ll also receive a free CPP course when you register.

The cost to attend is $595 for the first attendee and $395 for each additional attendee. After this week, the cost rises to $795 for the first attendee and $595 for each additional attendee.

In addition to training and networking opportunities, conference attendees will also be treated to a night of music and fun with “Rio—Tribute to Duran Duran and DJ PFM” at The House of Blues® in Downtown Disney!

Register now to save on this once-a-year opportunity!

Guidelines that apply:

• The promotion applies to both Avante upgrades for existing customers and new purchases for first-time buyers.
• New customers purchasing Web Access or Audit Trail and existing customers who use Web Access or Audit Trail in their systems will receive free software costs for Web Access and Audit Trail with their free licenses.
• All customers must purchase full-price LSAP coverage for new licenses.

This promotion is open to both domestic and international customers. Contact your VAR or account manager today!

• How to receive credit from previous Laserfiche purchases toward the Rio upgrade?
• What licenses are needed?
• What are the best practices for upgrading?

Administrators will particularly benefit from the Webinar’s takeaway resources, but all are welcome to attend.

Sign up today!

Using benchmark data from recent industry studies prepared by Nexus Strategy, Moss Adams and the 2011 InvestmentNews RIA Technology Study, the ROI for RIAs white paper calculates how RIA firms using ECM technologies can increase profitability by 64.1% to 125.6%.

The paper provides best practices implemented by successful firms and real-world examples to outline significant ECM benefits, including:

• Reduced paper storage costs.
• Automation of back-office processes for increased efficiency.
• Integration with CRM software for increased productivity.
• Simplified compliance.

Download the guide today!

A new healthcare-focused Webinar breaks down how ECM systems enhance Electronic Health Records (EHR) systems, improve efficiency and ensure compliance without raising costs.

Attend “Why Do We Need ECM If We Have EHR? Introduction To ECM For Medical Groups and Practices” on November 17 on 8:30 am to learn how ECM can help your medical group:

• Complement EHR initiatives by linking scanned paper charts to structured patient records.
• Redact EOBs to safeguard PHI when submitting claims to secondary payers.
• Simplify accounts payable processing.
• Streamline the credentialing process.
• Automate contract management.

Sign up today.

In this 50-minute Webinar, IDC’s Melissa Webster, Program Vice President, Content and Digital Media Technologies, will describe how to bring enterprise vision and strategy to ECM. You’ll learn:

• The definition of enterprise—and why it matters.
• How to define the scope and drivers of an enterprise deployment.
• Recommendations and best practices for enterprise deployment of ECM technology.

CIOs, IT directors and other Executives will particularly benefit from this Webinar. Help your organization easily implement enterprise-wide technologies by watching this Webinar on-demand now.

“The Art of Enabling the Government Enterprise with ECM” on November 16 and December 8 at 10:00 A.M. PT demonstrates how state and local governments (SLG) can streamline transactional content management and improve citizen services across their enterprises with expanded Laserfiche ECM systems.

Attend to learn how your organization can:

• Build an ECM foundation that moves beyond siloed applications and enables shared services.
• Cost-effectively meet SLG-specific governance, risk and compliance requirements.
• Automate cross-functional departmental applications, like case management and AP Processing, from the comfort of native applications.
• Trade in legacy document management systems for credit towards upgrades.

Sign up today!

If you missed the live event, we are happy to announce that you can now view “Align ECM with Institutional Strategy and Departmental Goals” on demand!

Watch to learn ECM strategies from top IT and administrative leaders:

• John Parker, CTO of USC’s Dornsife College of Letters, Arts and Science, explains how he transitioned Dornsife off a handful of departmental imaging installations onto a university-wide ECM system that works in tandem with the college’s transactional database.
• Don Barwick, Manager of Texas A&M’s System Office of Budgets and Accounting, shows how his office cost-effectively meets records retention requirements, improves information sharing and automates accounting processes with ECM.

Click to view this Webinar now!

Laserfiche 8.3 introduces a new feature to make working with column displays even easier: saved column profiles, which allow users to save their column layout and quickly apply it to a folder later. For example, a user who frequently looks up customer information might create a “Customer Info” column profile, which displays the “Customer Name,” “Company Name” and “Customer ID” fields. They could then quickly select this column profile for each relevant folder, rather than recreating the desired column layout by hand.

This feature also allows users to quickly switch between column profiles. One user might need to both review customer information and administer page and text generation, sometimes in the same folders. That user could create profiles for “Customer Info” and “Page Info,” and then load each one as needed to quickly switch the column information that is displayed for the folder.

Saved column profiles provide a fast, straightforward and flexible way to specify which columns should be displayed, save them for later use, and switch between them when working in the repository.

Note: This tip is a preview of a feature that will be available with Laserfiche 8.3. Please note that feature details may change between now and the release date.

• ISSUE: Snapshot 8.2 May Not Correctly Store Field Values For Fields Where You Do Not Have the “Modify Field” Field Access Right.
• Configuring Kerberos Authentication For Laserfiche Search Integration 8.2 for SharePoint 2010. This paper discusses how to configure Kerberos constrained delegation for the Laserfiche Search Integration 8.2 for SharePoint 2010.
• ERROR: An “Operation failed with 0×8007000B” Error Occurs When Installing Audit Trail 8.2.
• ERROR: A “Failed while processing WebVirtualDirs. (-2147024894)” Error Occurs When Installing Web Access 8.2 or WebLink 8.2.

Buy Five, Get One Free Avante Licenses

From now until December 30, 2011, for every five Laserfiche Avante user licenses you purchase, you’ll receive one free Avante license!

If you’ve been considering an Avante upgrade or want to expand your current system, this opportunity is a great chance to better integrate Laserfiche with your existing line-of-business applications and begin automating cross-functional activities.

Guidelines that apply:

• The promotion applies to both Avante upgrades for existing customer and new purchases for first-time buyers.
• New customers purchasing Web Access or Audit Trail and existing customers who use Web Access or Audit Trail in their systems will receive free software costs for Web Access and Audit Trail in their promotional licenses.
• All customers must purchase full-price LSAP coverage for new licenses.

This promotion is open to both domestic and international customers. The number of free licenses available through this promotion is unlimited, so contact your VAR or account manager to take advantage of this opportunity to bolster your Avante system!

New features include:

• A Search Web Part that provides a Laserfiche-like user interface when searching a repository in SharePoint.
• Improved support for multi-site integrations.
• Easier configuration of SharePoint search integrations.
• More options when importing a document from SharePoint into Laserfiche.
• Full DoD 5015.2 Certification for management of documents originating from a Microsoft SharePoint 2010 portal.

Note: The integration is only compatible with SharePoint 2010. Users running on SharePoint 2007 must upgrade to 2010 before using the integration.

Next Steps:

1. See a list of changes for Laserfiche SharePoint Integration 8.2.
2. Read about the release notes for Laserfiche SharePoint Integration 8.2.
3. Visit the Support Site for videos, forums, Knowledge Base articles and more.

The new Rio Pilot Public Portal includes WebLink software and 25 WebLink-only retrieval connections. Laserfiche WebLink is a user-friendly public portal site for providing Internet access to your publicly available documents. It can be configured to display a visual style that matches your existing Website and to show searches and links that quickly guide users to what they are looking for.

The Portal is sold per Laserfiche Server, but is not restricted by the number of processors. For options and price points of this new products, contact your VAR or account manager today.

• How to receive credit from previous Laserfiche purchases toward the Rio upgrade?
• What licenses are needed?
• What are the best practices for upgrading?

Administrators will particularly benefit from the Webinar’s takeaway resources, but all are welcome to attend. This Webinar takes place onOctober 27 at 10:00 am PT and November 1 at 9:00 am PT.

Sign up today!

Reminder: Early bird registration ends soon. Register before November 18 to save $200 on registration fees and receive a free CPP course.

You’ll notice that in addition to the same five tracks as last year, there are new resources this year to help attendees plan their schedules.

On the conference tracks informational page, you’ll see a PDF that illustrates a number of class progressions. Each of the progressions contains related classes that begin with introductory information on the given topic and build up to content on best practices. We suggest attendees take the related classes in order to build on the knowledge from one session to the next. The course progressions offered this year are:

• Using the Laserfiche Client/Web Access (all of the “using” courses highlight both the Client and Web Access)
• Repository Administration
• Workflow
• Quick Fields
• Records Management
• Security
• Repository Design and Upkeep
• Integration and Customization

The point of these progressions is to help schedule classes in a logical manner. They are not requirements. If you already know the beginner-level material, you can step in where it makes sense.

We hope you find these progressions useful. As always, courses that fill up quickly will have additional sessions added.

The guide demonstrates the simplicity and value of integrating Laserfiche with SharePoint. A wealth of real-world examples, testimonials and screenshots from Laserfiche customers such as Emirates National Oil Company and Oklahoma Christian University outline how to rapidly deploy transactional content management, DoD 5015.2-certified records management and enterprise-wide search in collaboration with SharePoint.

Learn how easy it is to extend your existing platform with Laserfiche by accessing this free guide online.

Additionally, a new IT-focused Webinar concentrates on the easy-to-use CCA (composite content applications) creation tools within the Laserfiche SharePoint Integration. Entitled “Introduction to the SharePoint Integration: Creating High-Value Composite Content Applications,” this Webinar takes place on October 22 at 11:00 am PT.

Learn how our integration platform allows IT professionals and integrators to:

• Multiply ROI by quickly delivering multiple solutions for Case Management, AP Processing and HR Onboarding.
• Use simple GUI-driven configurations that match users’ existing Microsoft skill sets.
• Create a foundational component that immediately adds value through easy DoD 5015.2-certified records management, capture and archiving and transaction management.

For further information about the Laserfiche SharePoint integration, please contact Alex Wilson.

Quotes, graphics and screenshots demonstrate how RME product tools:

• Ensure the security of records with DoD 5015.2-certified records management functionality.
• Insulate general users from file plan complexities.
• Automate classification and filing.
• Provide comprehensive risk management.
• Automate life cycle management.

Learn more about Laserfiche RME.

• Install an ECM foundation that moves beyond siloed departmental document management applications.
• Cost-effectively meet county-specific governance, risk and compliance requirements.
• Deploy ECM as a shared service for any departmental application, including case management, permitting, accounts payable, HR onboarding and more.

Sign up today!