Laserfiche is pleased to announce the release of the Client 8.1 Arabic Language Pack, which includes language functionality for the Client 8.1 in Arabic.

Last year, over 150 users and resellers from all over the Middle East attended the 2nd Annual Laserfiche International Conference, held at the seaside Movenpick Hotel and Resort in Beirut, Lebanon. Two tracks with over twenty classes kept users busy learning about Laserfiche 8, Rio and Avante.

This year, the upcoming 3rd Annual Laserfiche International Conference, scheduled for October 12-13, 2009, keeps the inspiration coming. With two jam-packed days of hands-on instruction and four tracks of classes, and with a great location (the Habtoor Grand Hotel Convention Center & Spa in Beirut, Lebanon), you won’t want to miss this year’s conference!

Best of all, register before September 18 to take advantage of early bird registration and save over $300. Reserve your seat today here.

Ever wished you could get those handy tech tips from the UserNews every week? Now you can! Our User Education staff are providing weekly tech tips that are posted on the Laserfiche News Portal each Tuesday.

Just take a look at a few of the most recent Tech Tips:

• Using Annotations to “Bookmark” Documents
• Multi-Value Barcode Tokens in Quick Fields 8
• WebLink 8: RSS Feeds
• Protected and Private Annotations

Don’t forget you can get each week’s tech tip – along with all the articles posted on the News Portal – delivered directly to your e-mail account by signing up for e-mail updates.

Laserfiche Agenda Manager streamlines and automates the creation of meeting agendas. Staff members propose agenda items using a Web form, and proposed items, along with accompanying reports or other files, are routed to reviewers based on an approval workflow you create.

New in Agenda Manager 8 is the ability to assign delegates to approvers—to allow a user to review a submitted agenda item on behalf of another user. To do so, assign User B as a delegate to User A. User B will receive all e-mail notifications that User A is configured to receive. When User B approves an item, the agenda item’s history will denote that the item was approved by User A’s delegate, User B. Administrators can configure delegates for other users or users can configure their own delegates.
Full story »

Knowledge Base Articles

LASERFICHE PLUS 8 HOTFIX: The Publishing Process May Not Index Certain Documents In The Published Repository When Using Plus 8.
Fixed in version 8.1.0.211 of cr.dll, LFFTS.exe, IndexUtil.dll, and QRcmd.exe. This fix can be applied over your existing Laserfiche Plus 8 installation.

WEB ACCESS 8.0.1 HOTFIX: A “The export has timed out.” Error Occurs When Exporting Large Documents In Web Access 8.0.1.
Fix included in a Windows Installer patch file (LFWA1012310.msp). This fix can be applied over your existing Web Access 8.0.1 installation.

WEB ACCESS 8.0.1 HOTFIX: A “The parameter is incorrect.” Error Occurs When Opening A Document That Is Already Open In The Same Session In Web Access 8.0.1.
Fix included in a Windows Installer patch file (LFWA1012310.msp). This fix can be applied over your existing Web Access 8.0.1 installation.

HOW TO: Converting A Migrated Laserfiche 8 MSDE or SQL Server Express Database to the Full Edition of Microsoft SQL Server.

INFO: List of Changes for Agenda Manager 8.0.

ISSUE: Known Issues with Agenda Manager 8.0.

ISSUE: Web Access 8.0.x Does Not Support Internet Explorer 8 Without Using The Compatibility View Option.

ERROR: An “Exception has been thrown by the target of an invocation.” Error Occurs When Starting Laserfiche Scanning.

HOW TO: Configuring Your Microsoft SQL Server Database for Accent Insensitive Search.

ERROR: A “Failed to import new document.” Error Occurs When Importing An Animated GIF File.

ISSUE: A “Visual Studio Just-In-Time Debugger” Dialog Box May Appear When Changing A List Field Value.

ERROR: An “Unknown error. [6000]” Error Can Occur When Using Laserfiche In A Citrix Environment.

Laserfiche Scanning 8.1 HOTFIX: A “Server busy” Warning Message May Occur When Using Kofax With OCR.
Fixed in an updated version of LFKofax.exe (version 8.1.0.481). This fix can be applied over your existing Laserfiche Scanning 8.1 installation.

Laserfiche Client 8.1 HOTFIX: A “The date entered is invalid” Error Occurs When Saving Changes To A Document And a Non-Required Date Field Is Blank.
Fixed in version 8.1.0.502 of LF.exe, LFAuxEl81.dll, and LFMetadata81.ocx. This fix can be applied over your existing Laserfiche Client 8.1 installation.

Laserfiche Server 8.1 HOTFIX: Folder Browser Performance May Be Unexpectedly Slow When Displaying Certain Columns.
Fixed in an updated version of cr.dll (version 8.1.0.512). This fix can be applied over your existing Laserfiche Server 8.1 installation.

Laserfiche Quick Fields 8 HOTFIX: A “The operation completed successfully.” Error Occurs When Using the Laserfiche Capture Engine.
Fixed in an updated version of LFCE.exe (version 8.0.0.500). This fix can be applied over your existing Quick Fields 8.0 installation.

Laserfiche Scanning 8.1 HOTFIX: An “[HRESULT:0x80010105 (RPC_E_SERVERFAULT)] Error Occurs When Repeatedly Closing and Reopening Laserfiche Scanning.
Fixed in an updated version of ScanConnect.exe (version 8.1.0.440). This fix can be applied over your existing Laserfiche Scanning 8.1 installation.

HOW TO: Deactivating Laserfiche Products

HOW TO: Resetting the Laserfiche Client 8.1 Pane Layout.

Papers

Laserfiche Activation and Licensing.
This paper explains the basics behind the new Laserfiche activation and licensing processes and answers frequently asked questions.

The Town of Okotoks hosted last month’s Regional Training in Alberta, Canada, and nobody, it seems, came away from the four-day event without a great idea or inspiration to bring back home. Full story »

Please welcome Laserfiche Web Access 8.0 Arabic, which provides the user interface in Arabic for both Web Access 8.0 and Web Access Light. It also supports Hijri Calendar type.

Web Access 8.0 Arabic is a standalone product, and it is not compatible with other Language Packs for Web Access and requires version 8.1 or later of the Laserfiche Server.

Please refer to the following Knowledge Base article for a list of known issues, as well as other release information. Find more information here.

If you are interested in Web Access 8.0 Arabic, please contact your reseller.

We are proud to announce the release of the following Language Packs for the Laserfiche Client 8.1:

• Spanish
• French
• Portuguese
• Italian
• Chinese Traditional
• Chinese Simplified
• Vietnamese

Laserfiche Client 8.1 Language Packs work with the English version of the Laserfiche Client 8.1 to provide the user interfaces in each language. They can be installed on top of the already released Laserfiche Client 8.1.

These language packs each include the components for the following: Client, Administration Console, Scanning, Snapshot, and PhotoDocs. These language packs perform best in the operating systems of their own languages, but are also compatible with operating systems of other languages.

Please refer to the Support Site Knowledge Base article section for a list of known issues with the Language Packs, as well as other release information: Find it here.

If you are interested in these language packs, please contact your reseller.

Don’t miss your chance to enter for a Run Smarter Award!

Whether you’re in the government, financial services, healthcare, education, or commercial category, you have the chance to receive a scholarship and three-night hotel accommodations at the 2010 Laserfiche Institute Conference, a speaking slot in the Industry Solutions track at the Conference so you can share their award-winning story with the rest of the Laserfiche community, a congratulatory plaque and a profile in the UserNews.

Before nominations close July 31, please take a few minutes to tell us how Laserfiche helps your organization cut costs, simplify complex tasks and provide clients and constituents with better service.

Submit your entry today.

Please e-mail Melissa Henley at melissa.henley@laserfiche.com if you have any questions.

Have you been keeping up with our “ECM + BPM” Webinar series, which is designed to show you how other agencies are using Laserfiche to automate specific business processes? Well, even if you missed our first two installments, which focused on HR onboarding and permitting, never fear, because our third installment is here!

The “Collaborative Case Management for Government = ECM + BPM” Webinar is designed to show you how a social services agency is using Laserfiche to handle its case management process in a truly collaborative, dynamic way. The Webinar explains how Laserfiche works from a functional rather than an application-based perspective, focusing on exactly how ECM can be used to automate case management, and is particularly appropriate for counties, IT and anyone operating in a paper-intensive, highly regulated government environment.

We encourage users and newcomers alike to attend. No matter your familiarity with Laserfiche, “Do more with less,” “Collaborate enterprise-wide,” “Innovate with what you already have” – these are all messages you will take away from this Webinar.

Webinars are scheduled for the following dates:

• Tuesday, July 28 at 10:00 AM
• Thursday, July 30 at 2:00 PM
• Wednesday, August 5 at 10:00 AM
• Thursday, August 13 at 2:00 PM

Seats are limited, and are filling up fast, so reserve yours today.

Proud Laserfiche user the town of Timnath, CO, was recently featured in a success story focusing on their HP/Laserfiche solution. The town – population 400 – was new to document management, but thanks to a combination of the right software (Laserfiche, of course) and the right hardware (an HP Scanjet N9120 Document Flatbed Scanner), they’re on the path to a successful future.

Congratulations to Town clerk Milissa McGuire! If you’d like to read the success story, you can download it here

Did you know that new customer stories are regularly posted to the Laserfiche News Portal? If you haven’t been keeping up, here’s what you’ve been missing:

• This month’s GME focuses on the Hamilton, ON, Police Service and how they’ve used Laserfiche to transform from a command-and-control police model to a community-based-and-problem-solving service over the last decade.
• The June GFP highlights Woodard Financial, who share their experience moving from a paper-based document management system to Laserfiche.
• The Daviess, IN, Prosecutor’s Office offers their insights on paperless case file management for prosecutor’s offices.
• The Elk River, MN, Police Department discusses the innovations—including providing police officers with access to Laserfiche from their patrol cars—that won them a Innovation in Information Technology award at the 2008 International Association of Chiefs of Police.

Don’t forget that you can get all new stories delivered directly to your e-mail account by signing up for e-mail updates.

If you’d like to suggest your organization as a subject for a GME, GFP or a success story, or if you’d like to post on the Luminary Blog, please leave a comment on this post or contact Melissa Henley at melissa.henley@laserfiche.com.

• Note: The tech tip below is a preview of the upcoming Agenda Manager 8. Note that the details and appearance of certain elements may change between now and the final release.

Laserfiche Agenda Manager streamlines and automates the creation of meeting agendas. Agenda Manager was designed to meet the needs of all participants in the agenda process. All organization and interaction takes place via the Web, except for interactions with Microsoft Office on a local machine (e.g., creating the agenda). More details about the forthcoming release of Agenda Manager 8.0 can be found in the “What’s New in Agenda Manager 8.0” white paper.

Staff members propose agenda items using a Web form, and proposed items, along with accompanying reports or other files, are routed to reviewers based on an approval workflow you create. New in Agenda Manager 8 is the ability to create a workflow for department-level collaboration and another workflow for city- or organization-wide routing.

For example, before submitting an item for inclusion in the Summersville City Council meeting agenda, the Water, Fire, and Police departments need the ability to approve or reject items within their own teams. The following workflows should be created:

• Water Department Workflow
• Fire Department Workflow
• Police Department Workflow
• City Council Workflow

Users will submit an item to a department-level workflow first. If the item is approved by the department, it will proceed to the primary workflow, which includes approvers outside the department. Items not approved by the department will not be reviewed by the rest of the organization.

In this scenario, the department-level workflows are connected to the primary workflow. This can be set up when creating a workflow using the drop-down box in the following image.

In addition, Agenda Manager administrators can specify which workflows a user can submit items to, allowing users to choose if an item should skip the department-level workflow and proceed directly to the primary workflow.

For example, Jane has the Submit to Workflow permission for the Fire Department Workflow and City Council Workflow. When submitting an item, Jane can choose which workflow to submit the item to.
Alternatively, Bob the Agenda Manager administrator does not want Jane to be able to skip Fire Department Workflow. Bob assigns Jane the Submit to Workflow permission for the Fire Department Workflow but not for the City Council Workflow, which requires her to always submit to the department-level workflow.

Knowledge Base Articles

LASERFICHE 8.1 HOTFIX: There May Be A Display Issue with the DBMS Drop-Down List in Localized Versions of the Repository Creation/Registration Wizard.
Fixed in an updated version of MakeLfRp.exe (version 8.1.0.471). This fix can be applied over your existing Laserfiche Client 8.1 installation.

QUICK FIELDS 8.0 HOTFIX: Quick Fields Removes Newline Characters When Resolving a Token Value.
Fixed in an updated version of Laserfiche.BatchProcessor.dll (assembly version 8.1.0.0, file version 8.0.0.500). This fix can be applied over your existing Quick Fields 8.0 installation.

WORKFLOW SUITE 8.0 HOTFIX: An “Unable to cast object of type ‘System.String’ to type ‘System.Collections.Generic.IEnumerable`1[System.Object]‘” Error Occurs in the Condition Editor.
Fixed in updated versions of Laserfiche.Workflow.Designer.Base.dll (version 8.0.0.181) and LaserficheConnectionCore.dll (version 8.0.0.181). This fix can be applied over your existing Workflow Suite 8.0 installation.

ISSUE: Known Issues with the Laserfiche 8.1 Language Packs.

ISSUE: Client Programs May Be Unable to Display Certain Images When Connecting to a Laserfiche 8.1 Repository.

ISSUE: The Plus 8.0.2 Installation Does Not Recognize Laserfiche Client 8.1.

QUICK FIELDS 8 HOTFIX: The Quick Fields 8 Migration Utility May Be Unable To Convert Legacy Sessions That Incorrectly Contain Multiple Zones In The Same Process.
Fixed in an updated version of QFMigrator.exe (version 8.0.0.510). This fix can be applied over your existing Quick Fields 8.0 installation.

LASERFICHE CLIENT 8.1 HOTFIX: The OCR Engine May Become Unresponsive When Processing a Large Number of Documents.
Fixed in updated versions of BPOmniOCR81.exe (version 8.1.0.471) and OmniOCRWrapper81.dll (version 8.1.0.471). This fix can be applied over your existing Laserfiche Client 8.1 installation.

WEB ACCESS 8.0.1 HOTFIX: A “There is no Web named ‘/Docs’” Error Message Displays On The Laserfiche Records Center Configuration Web Site.
Fixed in updated versions of LFSPRCConfigWebApp.dll (version 8.0.1.869) and LFSPRCConfigEditorInterface.dll (version 8.0.1.869). This fix can be applied over your existing Web Access 8.0.1 installation.

WEB ACCESS 8.0.1 HOTFIX: A “The records center could not be found or accessed.” Error Occurs When Sending Documents To The Laserfiche Records Center.
Fixed in an updated version of LF_WSS_Web_Service.dll (version 8.0.2.657). This fix can be applied over your existing Web Access 8.0.1 installation.

INFO: List of Changes for Web Access 8.0 Arabic.

ISSUE: Known Issues with Web Access 8.0 Arabic.

LASERFICHE WEBLINK 8 HOTFIX: WebLink Does Not Automatically Open a Document When The Document Is the Only Search Result.
Fixed in updated versions of WebLink8.dll (version 8.0.0.332) and WebLinkControls.dll (version 8.0.0.332). This fix can be applied over your existing WebLink 8.0 installation.

LASERFICHE WEBLINK 8 HOTFIX: WebLink Always Loads The Document Viewer When Opening An Electronic Document From The Search Results.
Fixed in updated versions of WebLink8.dll (version 8.0.0.332), WebLinkControls.dll (version 8.0.0.332), SearchResults.xsl (last modified on July 7, 2009), and WebLinkDesigner.exe (version 8.0.0.332). This fix can be applied over your existing WebLink 8.0 installation.

ERROR: A “1: -2146368492 2:Error, CreateVRoot AppCreate returned:” Error Occurs During The Web Access 8 Installation.

ERROR: A “Column ‘report_path’ not found in data source” Error Occurs When Running An Audit Report.

HOW TO: Installing Laserfiche Quick Fields Barcode 8.

LASERFICHE CLIENT 8.1 HOTFIX: Laserfiche Client 8.1 May Reset Your Toolbar Settings.
Fixed in an updated version of LF.exe (version 8.1.0.466). This fix can be applied over your existing Laserfiche Client 8.1 installation.

ERROR: A “Could not establish trust relationship for the SSL/TLS secure channel.” Error Occurs When Starting Web Access Scanning.

ISSUE: The Browse Button Does Not Function When Using the Send To Laserfiche Option From Microsoft Office Excel or Word 2003.

ERROR: An “Error reading repository information, or repository misconfigured [9025].” Error Occurs When the Laserfiche Server Starts on a Failover Machine.

Papers

What’s New in Agenda Manager 8.0.
The upcoming release of Agenda Manager 8.0 will make submitting, preparing, and approving agenda items more collaborative and comprehensive. This paper describes each of the significant new features.

Laserfiche Avante Deployment Guide.
This guide walks you through the process of implementing a Laserfiche Avante installation, including installing and activating the Server and allocating named user and device licenses.

The Laserfiche Community shined as brightly as ever at the IIMC Conference last month in Chicago. Attendees at the “Tipping Point 2.0” session heard how the City of Okotoks, Alberta, Canada uses Workflow to handle permitting—without a permitting application. How? Sign up for our “Laserfiche for Local Government = ECM+ BPM” webinar to find out, but here’s a peek at how Okotoks does it: By routing permit applications through their clerk’s office, records manager and financial departments, pulling as much as pushing its e-government innovations out to its residents. Full story »