• Laserfiche Forms, which provides a graphical user interface for creating custom Web forms and integrating them into business processes.
• Laserfiche Mobile™ for iPad, which makes it easy for employees to securely capture, view and act upon mission-critical content from wherever they are.

“In the information economy, leading organizations look for enterprise content management tools that are flexible enough to accommodate the needs of multiple departments while centralizing control and security,” said Tom Wayman, Vice President of Product Strategy at Laserfiche. “That’s what agile ECM—including Laserfiche Forms and Laserfiche Mobile™ for iPad—is all about.”

Laserfiche Mobile for iPad will be available for purchase at the end of Q1 2012. Laserfiche Forms will follow later this year. Conference attendees can schedule live demos of these products during Empower 2012. To schedule a demo after the event, please contact Sharon Chai at Sharon.Chai@Laserfiche.com.

To view Wacker’s keynote speech, visit: http://www.laserfiche.com/en-us/conference/webcast

About Laserfiche
Since 1987, Laserfiche has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—use Laserfiche® software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure while still offering business units the flexibility to react quickly to changing conditions. The Laserfiche product suite is built on top of Microsoft® technologies to simplify system administration, supports the Microsoft SQL platform and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche®, Run Smarter® and Compulink® are registered trademarks of Compulink Management Center, Inc.

The company faced four major challenges:

• Storage: Lack of space in the office for filing cabinets cost the company $650 a month to rent storage sheds. Temperatures inside the sheds often topped 110 degrees, degrading documents and discouraging retrieval by accounting employees.
• Decentralized Files: Every vehicle tow resulted in the creation of documents by multiple departments, each with their own filing methods—which meant accounting employees had to contact at least three departments to complete a vehicle file. From gathering vehicle photos from the sales department and inspections from the vehicle storage facility to tracking down titles in the title department, staff spent more time searching than billing.
• Security: Transferring files among departments compromised security and led to a proliferation of outdated copies.
• Customer Service: Spread-out storage and misfiled contracts made it difficult to deliver towing contracts to customers by 2:00 p.m. on the day following a tow, as outlined in vendor contracts.

“The vehicle could sometimes be moved to another storage or auction facility, and sometimes the files would not get to the new vehicle storage location,” notes Sheila Gallegos, project manager at United Road Towing.

The company put out a request for proposals for an enterprise content management (ECM) product that could:

• Quickly and easily scan documents.
• Read vehicle barcodes and file documents with minimal human effort.
• Perform quality checks on barcoded scans.

After reviewing RFP responses, United Road Towing saw that Laserfiche could easily set a company-wide standard to transition it away from inefficient paper-based processes.

“Laserfiche was the easiest to understand and the most user-friendly by far. Quick Fields and Workflow sessions were doing most the work, instead of our staff,” says Gallegos. “Most importantly, Laserfiche was an enterprise software solution, whereas the other vendors had to piece together other products to create the solution we were looking for.”

Gallegos led a three-month installation and in-depth training process which brought 73 employees in seven departments and seven locations—as well as 23 vendors—onto the Laserfiche system.

“Laserfiche has helped us streamline our processes, and it also helps us make sure that the processes are standardized from location to location,” she says.

Giving the Green Light to Better Records Management

The first step for United Road Towing was standardizing the documentation process from the time a vehicle hitches to a tow truck to when it leaves the tow lot—which brought immediate improvements in customer service and employee efficiency.

A custom integration between Quick Fields, Workflow and the company’s towing software now takes data from vehicle barcodes, driver invoices and customer-submitted documents across many departments for cradle-to-grave records management.

Because the towing software doesn’t contain an open database, the company worked with Laserfiche to create a custom Workflow script with an HTTP post. The script automatically pulls information from the towing software to fill in additional data in Quick Fields.

As outlined below, records management is now much simpler and more consistent:

• When the company tows a vehicle, the truck driver places a barcode sticker on the vehicle to identify it in the vehicle inventory and places a barcode sheet in the storage reports.
• Storage facility staff scans the barcode sheets into Laserfiche.
• Quick Fields reads the barcodes, places the inventory number into a field and saves the storage report in the Laserfiche repository.
• The custom Workflow script runs a session that searches the towing database using the barcode. Quick Fields then fills in additional template fields with retrieved information about the vehicle, such as the vehicle’s make, model, year and VIN number, as well as customer information and invoice and payment dates.
• When all fields are complete, the Workflow session electronically files the documents by tow date.

With the automated system, the average user can process five documents a minute. Each day, the company as a whole can easily process 1,500 customer documents and 500 driver invoices.

WebLink Revs Up Customer Service

The integration has also improved the availability of customer documents within the contractual one-day grace period. Prior to Laserfiche, one employee would collect 200 documents a day from the accounting department, scan the documents into a network folder, rename all the documents, move the documents to an FTP folder and then make the documents available to customers on a Website in PDF form. This time-intensive process often resulted in late documents and $75 in vendor fines for each delayed delivery.

With Laserfiche WebLink, an automated process ensures that customers can view documents on the same day of the tow—many hours before the deadline.

• When a towed vehicle is added to the storage inventory, storage facility employees scan documents from the drivers along with customer-supplied paperwork like driver licenses into a network folder.
• From the network folder, Quick Fields brings the documents into the Laserfiche repository and identifies the documents by reading their barcodes.
• The custom Workflow session retrieves the vehicle information from the towing software using the barcodes, and Quick Fields completes the template fields.
• The accounting office then e-mails digital invoice copies to customers.
• Quick Fields files the documents and automatically makes relevant documents, such as storage reports, driver licenses, private party impounds and pre-tow pictures of the vehicles, available for customers via WebLink.
• Customers can view the files related to their tow with an assigned, secure login.

This fast flow of information empowers United Road Towing as well as the customer. The customer may view the document on the same day as the tow, and United Road Towing now:

• Saves half a pallet of paper (50 boxes) per month.
• Eliminates $650 a month in off-site storage costs.
• No longer needs to train storage employees on a formerly laborious customer service process.

“In the past, a dedicated staff person spent eight hours completing this process. Now, it only takes 30 minutes to verify all the documents that were scanned,” says Gallegos.

Overhauled Processes Bring Big Benefits

United Road Towing counts centralized data as the most basic gain from Laserfiche, which has completely eliminated the company’s reliance on a carrier to move documents from remote sites to the main office.

The rewards multiply when it comes to customer satisfaction. “Now anyone who answers the phone can answer inquiries about the status of a vehicle by doing a simple search in Laserfiche,” notes Gallegos. “We used to have to transfer calls to the storage lot where the vehicle was stored.”

The company’s five storage facilities follow the same procedures, but the company can shift tasks around depending on the available employees and their skill levels. For example, when a customer calls requesting paperwork from their insurance company to release the vehicle to a body shop or the police department inquires after proof of ownership forms, dispatch staff can now look up the related information in Laserfiche instead of relying on lot staff.

More employees can be cross-trained to complete work in multiple departments. Whenever the staff has downtime, employees input and check metadata in Laserfiche from any documents that don’t include barcodes. Recently, the company even changed its file clerk positions into quality assurance roles.

With Audit Trail, Gallegos can run a report that outlines which employees have accessed certain documents. Every month, she uses the report to check productivity and conduct any back-training
for employees based on their efficiency.

United Road Towing is close to completing an expansion to the corporate office in Illinois. Instead of spending money on overnight mailing costs, the company will now digitally send Department of Transportation documents to corporate employees via WebLink.

Other plans for growing United Road Towing’s Laserfiche system include:

• Using the Laserfiche Mobile iPad app to digitize the signed agreement binders that tow drivers currently carry in paper form. Capturing and storing the most current authorization forms will ensure that drivers remain in compliance with local regulations.
• Working with municipalities to write laws that standardize the authorizations needed to tow a vehicle and giving cities access to signed agreements via WebLink.
• Expanding the Laserfiche system to 11 additional sites to further standardize procedures and bring cradle-to-grave records management to the rest of the company.

“Laserfiche has helped to ensure that processes are consistent throughout the company while allowing us to improve processes and gain efficiencies,” Gallegos says. “It’s one of the best investments we’ve ever made.”

• Install an ECM foundation that moves beyond siloed departmental document management applications.
• Cost-effectively meet county-specific governance, risk and compliance requirements.
• Deploy ECM as a shared service for any departmental application, including case management, permitting, accounts payable, HR onboarding and more.

Sign up today!

Don’t have an iPad? Watch the video on YouTube, read the exclusive Economist Intelligence Unit Research or watch the Gartner executive Webcast.

“In today’s mobile world, being able to access information anywhere is critical, but federal agencies can’t afford to compromise security,” said Brian LaPointe, Vice President of Strategic Solutions at Laserfiche. “With Laserfiche Mobile, IT has the protection of a complete end-to-end solution that extends DoD 5015.2-certified records management all the way to mobile devices—while staff have the flexibility they want.”

At FOSE, Laserfiche will demonstrate how Laserfiche Mobile maintains governance, risk and compliance (GRC) standards for the mobile government workforce by:

• Managing records captured and accessed through Laserfiche Mobile with DoD 5015.2-certified records management functionality.
• Distributing capture while maintaining control over naming and filing conventions.
• Maintaining auditability over all system interactions, even if they take place on a mobile device.

With Laserfiche Mobile, users can:

• Create and upload new content with the iPhone camera.
• Automatically crop, straighten and enhance captured information, with full text recognition.
• Copy, move, rename, download, e-mail, print or delete content.
• Browse for documents in a folder structure or search the entire repository.
• Participate in workflow automation processes by accessing metadata fields.

Laserfiche Mobile, which includes a built-in demonstration, is available for free download from the Apple App Store. In order to accept connections from Laserfiche Mobile, Laserfiche Avante and Laserfiche Rio users with Web Access can download the free Laserfiche Mobile Add-On from the Laserfiche Support Site.

Laserfiche will be on hand at booth #1021 during the conference to demonstrate Laserfiche Mobile. During the show, orders placed for Laserfiche Avante systems of five users or more will receive free Laserfiche Web Access for the entire system, which includes Laserfiche Mobile and the Laserfiche Mobile Add-On.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure while still offering business units the flexibility to react quickly to changing conditions. The Laserfiche product suite is built on top of Microsoft® technologies to simplify system administration, supports the Microsoft SQL platform and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche®, Run Smarter® and Compulink® are registered trademarks of Compulink Management Center, Inc.

“Well-planned corporate governance is essential,” said Alex Wilson, Partner Director at Laserfiche. “By integrating fully-certified records management with SharePoint, Laserfiche enables Microsoft partners to deliver solutions that support employee collaboration, ensure executive accountability and drive better business outcomes.”

During the presentation, Wilson and Laserfiche Vice President Brian LaPointe will cover how the VPA integrated Laserfiche with SharePoint to:

• Drive business process automation.
• Capture hundreds of thousands of paper records.
• Improve information governance.

“Our integration with SharePoint 2010 provides Microsoft partners with a proven, agile way to help customers quickly,” Wilson added. “With Laserfiche, documents are immediately accessible and secure, regardless of its source: through SharePoint, scanners, fax servers, ERP systems, online forms, mobile devices or even digital cameras.”

Laserfiche first obtained DoD 5015.2 certification in 2003. Last year, Laserfiche obtained joint certification with SharePoint 2010 to provide a unified business collaboration platform with enterprise content management (ECM) functionality.

Laserfiche will be on hand at booth #719 throughout the event to demonstrate the joint records management solution.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure while still offering business units the flexibility to react quickly to changing conditions. The Laserfiche product suite is built on top of Microsoft® technologies to simplify system administration, supports the Microsoft SQL platform and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche®, Run Smarter® and Compulink® are registered trademarks of Compulink Management Center, Inc.

“Laserfiche is the perfect complement to our ongoing workflow improvements. It’s customized to meet FPA’s needs, is also compliance-oriented and easy to use,” said Curt Niepoth, FPA’s Associate Executive Director and Chief Financial Officer. “During our evaluation process, Laserfiche rose to the top because they provided the best solution for our organization by helping reduce administrative expenses and integrating well with our other systems.”

Chris Wacker, executive vice president at Laserfiche, said, “While other financial advisors struggle to find the time, money and staff to comply with industry requirements, advisors using Laserfiche are more efficient than ever before. The FPA shows industry-leading vision by providing their staff with the most agile content management solution on the market.”

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. Since 1987, more than 30,000 organizations—including numerous investment advisors, financial advisors and broker-dealers—have used Laserfiche solutions to streamline document, records and business process management.

By digitizing paper archives, Laserfiche enables financial services professionals to find what they need in seconds, quickly prepare for audits and make better-informed decisions. Secure Web access enables information sharing with remote offices, business partners and clients, while comprehensive security options ensure compliance with government- and industry-mandated standards.

Laserfiche® and Run Smarter® are registered trademarks of Compulink Management Center, Inc.

About FPA
The Financial Planning Association is the largest membership organization for personal financial planning experts in the U.S. and includes professionals from all backgrounds and business models. FPA members adhere to the highest standards of professional competence, ethical conduct and clear, complete disclosure to those they serve. Based in Denver, Colo., FPA works in alliance with academic leaders, legislative and regulatory bodies, financial services firms and consumer interest organizations. For more information about FPA, visit http://www.fpanet.org/ or call 800.322.4237.

Special guest IDC Research Director Holly Muscolino and Laserfiche Director of Government Strategy, Kimberly Samuelson, discuss how to leverage technology to improve value at every business level. This is a fantastic Webinar for IT administrators, department heads and business owners who want to learn more about using agile ECM to deliver agile processes that maximize the value of an organization’s information—and in turn, provide the best value and content interaction experience for clients.

Register here to watch the Webinar online at your convenience!

• Aspire Zone Foundation: Qatar’s largest athletic foundation chose Laserfiche over competing FileNet, Documentum and Ever Team solutions. Itqan was chosen to implement a 100-user Rio system for all five of Aspire’s companies after showing Aspire how easily Rio could integrate with existing line-of-business applications.
• Qatar Financial Markets Authority: Laserfiche was chosen as the ECM standard for the agency—which oversees the nation’s securities exchange—due to Laserfiche’s localized Arabic interface and extensive SDK.
• Lekhwiya (Qatari Royal Internal Security Force): After a six-month sales campaign, Lekhwiya chose Laserfiche Avante with Web Access to standardize reports and provide secure, remote access to records.

According to Mustafa Siddiqui, Head of Applications and Laserfiche Solutions, the sales increase has resulted from adopting a more consultative sales methodology. “Our success this year has come from positioning Laserfiche as the flexible, scalable ECM solution that adapts to meet an organization’s specific and changing needs,” Siddiqui says.

He mentions the Aspire Zone Foundation Rio project that will replace Aspire Logistics’ legacy Primavera Expedition construction management system while utilizing 10 workflows and establishing an ECM infrastructure. “We’re looking to close another 1,000 licenses in Q2,” Siddiqui adds.

The success has been good for Laserfiche’s profile in Qatar. “FileNet has traditionally been the prominent EDMS player, but we’re proving how relevant the Laserfiche Agile ECM messaging is to the market here,” he says. With the support of Muath Khatatbeh, CEO of parent company Itqan Holding, Siddiqui’s team added staff to establish its own separate Laserfiche division last quarter.

“In today’s economic and regulatory environment, having a well-planned approach to governance, risk and compliance is essential,” explained Phyllis Chen, Managing Director of Laserfiche International. “With fully integrated transparent records management functionality, Laserfiche ECM serves as a foundational component of GRC, allowing records managers to drive better business outcomes.”

Presentation attendees will learn how to:

• Use GRC to eliminate silos, redundancies and gaps within electronic records management.
• Promote consistency across departments, processes and systems.
• Optimize their ECM deployments with GRC standards in mind.

Laserfiche will be at stand #2 throughout the event to demonstrate its agile ECM and records management solutions and to hand out a new white paper entitled “GRC: A Framework for Organizational Sustainability.”

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche® and Run Smarter® are registered trademarks of Compulink Management Center, Inc.

• Kaplan International Centers. AMI leveraged PDP partner Cambridge Conections’s Docs-on-the-Cloud to develop a 200-user Rio pilot system for the Fortune 500 company, beating out a competing CompuThink solution.
• City of San Luis Obispo. The reseller recently added Web Access to a 100-user Avante system as part of an ongoing implementation that includes EnerGov and ESRI GIS integrations.
• Northrop Grumman. AMI is completing a MSSQL-to-Oracle server upgrade and utilizing the Laserfiche SDK to complete customizations for the aerospace company.

According to President George Bandarian II, the increase in sales is the direct result of “embracing” Laserfiche agile ECM messaging to successfully present function-rich solutions with the flexibility to grow with a customer’s business. “We don’t sell ‘document management,’” says Bandarian. “Everything we talk about is related to process optimization.”

Bandarian adds that AMI has supported this message by promoting staff to Technical Support Specialist positions. As a result, AMI has become more competitive as an ECM provider, as evidenced by the success of the Kaplan International Centers project.

“We utilized PDP partner Docs-On-the-Cloud to implement a cloud-based pilot implementation to satisfy the company’s UK IT Director,” he says. “With the encouragement of Kaplan’s U.S. IT Director, we were then able to show his counterparts in Australia, New Zealand and Canada that Rio’s scalability made it the most efficient and cost-effective way to implement a global ECM standard for managing international student records and automating student onboarding.

“Our success is being able to create partnerships with our customers so they ultimately choose the best Laserfiche ECM solution for their needs,” Bandarian adds.

Laserfiche first obtained DoD 5015.2 certification for its software in 2003. With the joint certification, Laserfiche now works with SharePoint 2010 to provide a unified business collaboration platform with comprehensive enterprise content management (ECM) functionality.

“Our integration with SharePoint 2010 gives customers a proven, agile way to quickly improve information governance,” said Tom Wayman, vice president of product strategy at Laserfiche. “With Laserfiche, content is immediately accessible and secure, regardless of if it is captured through SharePoint, scanners, fax servers, ERP systems, online forms, mobile devices or even digital cameras.”

The joint certification with SharePoint 2010 reflects a commitment from Laserfiche to develop agile ECM solutions designed to support customers who need:

• Transparent records management.
• Turnkey transactional content management.
• Complete document capture and imaging functionality.

According to a recent IDC report, Laserfiche “provides a complete offering without being overly complicated, enabling organizations to address the majority of their document and records management issues within a shorter time frame than other large ECM offerings.” (IDC Insight, Doc.#226739, January 2011).

The report further notes that “Laserfiche clearly has momentum on its side, in terms of growth, product development, and community acceptance. The company has been able to demonstrate a compelling value proposition to partners and customers, propelling it through a difficult economic climate.”

“Laserfiche is dedicated to extending value through our Professional Developer Partnership (PDP) Program, which fosters active collaboration among clients, resellers and third-party software developers,” added Wayman. “Because of Laserfiche’s active client and reseller community, our PDP members have seen their pipelines dramatically increase, in comparison to their other partnerships.”

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche product suite is built upon Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche® and Run Smarter® are registered trademarks of Compulink Management Center, Inc.

Delivering agile process through agile ECM enables organizations to maximize value creation. From supporting client communications to managing life cycles, agile ECM expands the business case beyond the usual ROI by enabling complex, cross functional processes at the value chain level.

Join special guest Holly Muscolino, Research Director of IDC, and Kimberly Samuelson, Director of Government Strategy for Laserfiche, Thursday, April 7 at 10 am PST for “Agile ECM for the Agile Enterprise,” a Webinar focusing on leveraging technology to improve value at every level of your business.

Why Attend:

• If you are in IT and must have a fast way to bring value to your customers.
• If you’re a department head and want to improve the way client content and interactions are organized.
• If you’re a business owner and need to find one way to solve multiple problems for your organization.

What You Will Learn:

• Why business value is shifting from technology toward the people who use it and the processes they use it for.
• How to use ECM to quickly impact the value chain, from standardization to governance.
• Creative ways to improve technology without buying new software and hardware.

You won’t want to miss out—register now.

For example, Spindletop Mental Health Mental Retardation (MHMR) Services has integrated Laserfiche with its Microsoft SharePoint portal to enable case management. According to Spindletop CIO Jerry Carnley, “With Laserfiche, there’s no more waiting around for days for hardcopy documents to be found, and no more lost or misfiled records resulting in huge institutional fines. And we aren’t spending upward of $2,000 each month on offsite storage facilities.”

Meanwhile, Molina Healthcare has decreased the turnaround time for credentialing by 44% while doubling number of applications processed per month through its use of Laserfiche. According to Ryan Boe, Corporate Credentialing Manager at Molina Healthcare, “With Laserfiche, the speed at which we can process applications skyrocketed. We’re currently completing approximately 1,500 applications a month, which is up from just under 800 a month a year back.”

Agile ECM systems from Laserfiche allow healthcare organizations to store, locate, route, approve and review both paper and electronic content—including medical records, lab results, signed privacy acknowledgments, explanation of benefits (EOB) forms, invoices, purchase orders, personnel files, compliance records, referrals and more.

Additionally, Laserfiche provides comprehensive security that protects sensitive information while still allowing authorized personnel to instantly access necessary files—protecting the integrity of patient information and facilitating HIPAA compliance.

Detailed case studies outlining the success of Spindletop, Molina Healthcare and more are available at the Laserfiche booth (#4131). A comprehensive white paper outlining the benefits of agile ECM is also available to all HIMSS attendees.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system allows healthcare organizations to securely manage patient records, accelerate payment cycles and decrease costs. It enables organizations to more easily comply with HIPAA privacy rules and Joint Commission patient safety goals—all while accelerating business processes and making staff more efficient.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

According to IDC, “Laserfiche clearly has momentum on its side, in terms of growth, product development, and community acceptance. The company has been able to demonstrate a compelling value proposition to partners and customers, propelling it through a difficult economic climate.”

Other key takeaways include:

• “Laserfiche continues to focus on meeting the requirements of IT for centralized control of implementations and administration while enabling line-of-business users to define solutions to meet their particular needs.”
• “The company possesses competencies in capture and workflow as well as enterprise content management (ECM), enabling seamless integration between those capabilities, further facilitating business process optimization.”
• “Laserfiche is clearly good at nurturing its customer, partner, and advisor community. . . The number of Laserfiche Luminaries —customers that Laserfiche deems most innovative and passionate — increased by 25% in 2010. Customers and partners are supported by an extensive Web site and knowledge base, Webinars, workshops, and certification courses.”

The report concludes, “Laserfiche provides a complete offering without being overly complicated, enabling organizations to address the majority of their document and records management issues within a shorter time frame than other large ECM offerings. As the company further positions its offering as an ‘agile framework’ that can serve as a universal repository, integrative middleware that links into legacy systems, and an enabler of shared services, it will continue to attract the attention of IT professionals seeking a robust enterprise solution.”

Read the full IDC report now.

With 500 contracts to manage between 12 businesses spread out over 55 miles, the Corporate Commission of the Mille Lacs Band of Ojibwe Indians upgraded to Laserfiche 8 to automate contract management with Laserfiche Workflow, a business process management (BPM) tool.

According to Lance Dutcher, Systems Engineer for the Corporate Commission, “We did all the training in-house without a consultant, so we were able to implement our contract management system without any outside services or additional costs.”

Lance Dutcher, systems engineer for the Corporate Commission, accepts the Laserfiche Run Smarter Award from Melissa Henley, Laserfiche Marketing Communications Manager.

One of the greatest benefits of using Laserfiche for contract management has been time saved. “Most of our documents are now routed within three days or less,” said Dutcher. “Documents are e-mailed to a single contract administrator, who uses Snapshot to add them into Laserfiche, and the contract is automatically routed for approval.”

Other 2010 Run Smarter winners include: Central District Health Department of Boise, ID; City of Maple Grove, MN; Dallas Associated Dermatologists; Durham County, NC; ECOM Atlantic; ESSAR Group; Hamilton-Wentworth School Board; London Borough of Tower Hamlets; Long Beach Police Department; NE Metro Intermediate Schools; Pulte Mortgage; South Essex Partnership NHS Trust; Spire Investment Partners, LLC; Texas A&M University Kingsville; Virginia Port Authority; and Wythe County Community Hospital.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 28,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

To overhaul tedious and paper-laden document management and business processes in its administrative offices, TAMUK implemented Laserfiche ECM. By integrating Laserfiche with FabSoft, the university was able to automate document processing directly from its remote mainframe.

Ralph Stephens, Project Manager at TAMUK, reported that the university realized immediate savings. “Overnight delivery carriers, mail service and long‐distance fax charges have decreased, while duplicative copies have been reduced, document security has been enhanced, information sharing has increased and, most importantly, we’ve dramatically improved our customer service response time.”

Ralph Stephens, TAMUK Project Manager, accepts Laserfiche Run Smarter Award from Melissa Henley, Laserfiche Marketing Communications Manager.

Director of Budgets Tina Livingston added, “Response time to inquiries—both internal and external—has been greatly reduced. There is no paper, no file cabinets, no hassle. Yesterday’s work seamlessly appears on today’s screen without a touch.”

She concluded, “Rather than printing 4,000 pages of paper a day, our departments use Laserfiche to selectively print only the purchase orders or vouchers they need.”

Other 2010 Run Smarter winners include: Central District Health Department of Boise, ID; City of Maple Grove, MN; Dallas Associated Dermatologists; Durham County, NC; ECOM Atlantic; Essar Group; Hamilton-Wentworth School Board; London Borough of Tower Hamlets; Long Beach Police Department; Mille Lacs Band of Ojibwe Indians; NE Metro Intermediate Schools; Pulte Mortgage; South Essex Partnership NHS Trust; Spire Investment Partners, LLC; Virginia Port Authority; and Wythe County Community Hospital.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 28,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

SEPT, which provides services for people with mental health problems and learning disabilities, serves a population of 1.5 million across three counties, with over 3,500 employees and an operating a budget of more than $300 million.

“Initially Laserfiche was envisaged solely as a clinical and medical records solution, but its initial effectiveness, coupled with the fact that it can enable shared but secured access to patient records on the network or remotely, has inspired true enterprise adoption,” said Dominic Malvern, Head of System Development at SEPT, adding that Laserfiche reseller ScanDoc/Fortus played an integral role in the project’s success.

Steve Livermore, managing director of ScanDoc Ltd., accepts the Run Smarter Award on behalf of his customer SEPT from Melissa Henley, Laserfiche Marketing Communications Manager.

In addition to serving as an active patient records management system, Laserfiche is now being implemented in non-clinical areas such as HR and Finance. By standardizing on Laserfiche, SEPT is eliminating the need for multiple departmental systems—and their corresponding service agreements and upgrades.

“Realistically, Laserfiche will save us US$1.5 million over the next three fiscal years,” Malvern concluded.

Other 2010 Run Smarter winners include: Central District Health Department of Boise, ID; City of Maple Grove, MN; Dallas Associated Dermatologists; Durham County, NC; ECOM Atlantic; ESSAR Group; Hamilton-Wentworth School Board; London Borough of Tower Hamlets; Long Beach Police Department; Mille Lacs Band of Ojibwe Indians; NE Metro Intermediate Schools; Pulte Mortgage; Spire Investment Partners, LLC; Texas A&M University Kingsville; Virginia Port Authority; and Wythe County Community Hospital.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 28,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

The awards were presented on January 14 during the company’s Winners Circle retreat on Coronado Island, CA. In total, 53 top-selling Winners Circle Achievers were recognized during the event, representing a 26% increase over the previous year.

“Laserfiche sales were up in 2010, reflecting the hard work of our entire VAR community,” said Chris Wacker, Executive Vice President at Laserfiche. “We’re particularly proud of One Source Document Solutions for making a concerted effort to get in front of new prospects and show them the value of Laserfiche enterprise content management.”

Based in Greensboro, NC, One Source Document Solutions supports more than 250 Laserfiche clients with continued recognition for high-quality service and support. It has been a Winners Circle Achiever for the past 11 years.

“In 2010, embracing Laserfiche’s agile ECM messaging allowed us to offer tightly-integrated, complete solutions emphasizing the value of Workflow,” said Kevin Smith, President and CEO of One Source. “Laserfiche’s proven ability to integrate easily with other primary applications has been a big selling point with new clients.”

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

Essar Group is a conglomerate of 63 companies in the Steel, Oil & Gas, Power, Communications, Shipping Ports & Logistics, Projects and Minerals sectors with operations in more than 20 countries across five continents and annual revenue of $15 billion.

“We saw Laserfiche as a way to bring visibility, time-bound execution and accountability to our accounting business processes,” said Mandeep Singh, Head of Finance Shared Services at Essar.

Singh estimates that Essar Group has realized a 40% return on its Laserfiche investment already, but foresees ongoing and expanding operational improvements.

“As our ongoing success has shown, Laserfiche is agile enough as an enterprise solution to manage document-based workflows and accelerate turnaround time. Laserfiche has been a tremendous tool for developing new, more comprehensive business processes that have given Essar Group fresh perspective and improved our overall investment perspective as a company,” said Singh.

Other 2010 Run Smarter winners include: Central District Health Department of Boise, ID; City of Maple Grove, MN; Dallas Associated Dermatologists; Durham County, NC; ECOM Atlantic; Hamilton-Wentworth School Board; London Borough of Tower Hamlets; Long Beach Police Department; Mille Lacs Band of Ojibwe Indians; NE Metro Intermediate Schools; Pulte Mortgage; South Essex Partnership NHS Trust; Spire Investment Partners, LLC; Texas A&M University Kingsville; Virginia Port Authority; and Wythe County Community Hospital.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 28,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

In 2009, Wythe had a total of 7,200 inpatients and 37,300 outpatients, performing 3,300 same-day surgeries and treating 15,000 people in the ER. With so many patients coming through the doors, digitizing medical records with an agile ECM system from Laserfiche has been a huge time saver.

“When you’re living in a paper world, it takes time to track down patients’ records. Laserfiche makes it instantaneous,” said Patty Hall, Wythe’s Privacy Officer and Director of Health Information Management (HIM).

With Laserfiche, outpatient EKGs and ER reports can be viewed electronically, charts are organized and accessible in a centralized location and patients’ Advance Directives can be identified immediately. In addition, the system facilitates HIPAA compliance with security controls that make it impossible for unauthorized people to view information they’re not allowed to see.

“I’ve been in HIM since 1986, and I have to tell you that having an agile ECM solution in place makes things so much easier,” said Hall.

Other 2010 Run Smarter winners include: Central District Health Department of Boise, ID; City of Maple Grove, MN; Dallas Associated Dermatologists; Durham County, NC; ECOM Atlantic; ESSAR Group; Hamilton-Wentworth School Board; London Borough of Tower Hamlets; Long Beach Police Department; Mille Lacs Band of Ojibwe Indians; NE Metro Intermediate Schools; Pulte Mortgage; South Essex Partnership NHS Trust; Spire Investment Partners, LLC; Texas A&M University Kingsville; and the Virginia Port Authority.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 28,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

The awards ceremony was held yesterday afternoon during the Laserfiche Institute Conference at the Hilton Los Angeles Airport hotel. Seventeen winners across a range of industries were honored:

• Commercial: ECOM Atlantic, TX
• International Commercial: Essar Group, India
• County Government: Durham County, NC
• Federal/Tribal Government: Mille Lacs Band of Ojibwe Indians, MN
• International Government: London Borough of Tower Hamlets, UK
• Municipal Government: Maple Grove, MN
• Special District Government: Central District Health Department, ID
• State Government: Port Authority of Virginia, VA
• Education: NE Metro Intermediate Schools, MN
• Higher Education: Texas A&M University-Kingsville, TX
• International Education: Hamilton-Wentworth School Board, Canada
• Financial Services: Pulte Mortgage, CO
• Financial Services: Spire Securities, VA
• Healthcare: Dallas Associated Dermatologists Medical Group, TX
• Healthcare: Wythe County Community Hospital, VA
• International Healthcare: South Essex Partnership NHS Trust, UK
• Justice Systems: Long Beach Police Department, CA

“As evidenced by the achievements of these 17 organizations, the Laserfiche community has a lot to celebrate this year, in spite of the recession,” said Laserfiche Founder and CEO Nien-Ling Wacker. “Our community took advantage of the economic downturn to lay a foundation for success with agile ECM. We look forward to honoring the hard work and accomplishments of the Laserfiche community in the year to come.”

For video highlights from the Conference, visit http://www.laserfiche.com/2011videohighlights/

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

“During times of economic turmoil, organizations do one of two things: retreat, or invest in their future success,” said Wacker. “For the Laserfiche community, the recession has inspired ingenuity and creativity in their use of agile ECM. We’re delighted by their achievements and honored they made the effort to attend this event even in the face of budget cuts, travel restrictions and unpredictable winter weather.”

The Conference, held at the Hilton LAX in Los Angeles through January 12, features more than 150 educational sessions on everything from capture strategies to advanced security to integrating Laserfiche with Microsoft SharePoint.

HP is the Premier sponsor for the event, and Infolinx is the nametag sponsor. Exhibitors include Bolt Document Management, Cambridge Connections, Canon, CAPSYS, Cerenade, DocuNav Solutions, Epson, EzeScan, FileTek, Fujitsu, LincWare, Millennial Vision, Novusolutions, Objectif Lune, Panasonic, Plustek and United Micro Data.

For video highlights from the Conference, visit http://www.laserfiche.com/2011videohighlights/

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

“We saw Laserfiche as a way to bring visibility, time-bound execution and accountability to our accounting business processes,” says Mandeep Singh, Head of Finance Shared Services at Essar.

Working with Laserfiche reseller Sigma-Tech India Pvt. Ltd, Essar Group initially purchased a 100-user Rio solution. What started as simply a way to centralize all finance-related information evolved into a full-scale ECM/BPM implementation.

According to Singh, “We started using Laserfiche primarily as a scanning and document management solution, but after experiencing the way Workflow and its integration capabilities could be used for our scanning operations, we scaled up use dramatically.”

Chandresh Sharma, Vice President at Sigma-Tech, worked with Essar business analysts to map out the end-to-end processes for finance and accounting functions. These processes were mapped in Laserfiche Workflow to validate vendor, customer, company and invoice information from the SAP masters, and ultimately route and approve invoices and contracts processed between Essar’s global business units and the Shared Service Center at its Mumbai headquarters.

Balancing Centralized and Decentralized Processes

“Laserfiche operates as part of a ‘hub and spoke’ model with the Shared Service Center as the hub and business geographies as the spokes, which connect to the central hub for document processing,” Singh explains.

A major operational benefit has been the ability to seamlessly balance centralized and decentralized processes using Laserfiche as both the hub and the spoke. “Financial Shared Services uses both models to fulfil transactions,” explains Singh.

• The centralized process approach is enabled by a central hub that accesses Laserfiche to process documents. Work allocation is assigned using Workflow, which detects exceptions to mapped data validation rules during the scanning process and provides notifications to responsible parties to resolve discrepancies. “This ensures that clean data is passed into the downstream operations of the financial services,” Singh says. A mail room solution is also in place to track and deliver transactions to Laserfiche, further accelerating the process and increasing productivity.
• The decentralized process approach uses Laserfiche deployed locally to establish remote common collection hubs at various offices across India (and eventually globally) through which vendors working with ESSAR can submit hard copies of transactions. “Laserfiche is run in a dedicated center and further downstream processes like scanning, indexing and quality assurance are carried out before being published to the SAP-DMS,” he adds.

International offices use an FTP route offline. “Here the SPOCs [single point of contact] submit their invoices to the FTP folder. From there it’s scheduled for automatic entry into the Laserfiche server using Laserfiche Import Agent. This enables further processing,” explains Singh.

In addition to streamlining accounting processes, Laserfiche has standardized work allocation enterprise-wide. “Operationally, work allocation is now defined based on certain parameters mapped in Laserfiche. For example, ‘Process Type,’ ‘Document Type,’ ‘Location Code,’ ‘Country Code,’ ‘Business Vertical,’ ‘Priority’ and others,” says Singh.

Shared Services, Enterprise Benefits

The benefits of using Laserfiche as part of the Shared Service Center have been both immediate and long-term:

1. Better throughput in terms of number of transactions per process associate.
2. Accelerated invoice turnaround times of less than an hour for urgent invoices across geographies and less than a day for normal invoices.
3. Increased visibility of daily transactions across 63 group companies. Laserfiche publishes a daily report to the business intelligence layer for companywide unified reporting.
4. Increased visibility of pending transactions in a categorized manner. Laserfiche Workflow notifies business process owners of necessary actions by way of mail alerts. “Moreover, we also unify these numbers with the Business intelligence Platform to provide better visibility,” says Singh.
5. Enhanced control environment through automatic system-end integrated validations with SAP-DMS using Vendor, Customer and Company Code checks for duplications or mismatches at the source stage itself. Laserfiche also does a validation for the key fields entered and runs a duplicate check across its database for any potential duplicates—which are then provided as reporting numbers and integrated with the BI platform.

The most ostensible benefit is obviously reducing invoice processing times from, on average, a matter of weeks into days and sometimes hours. But combined with increased transparency of business processes, Laserfiche has brought a new level of accountability to staff. With Laserfiche Audit Trail giving a step-by-step history of each action and user in the process, there are significant quality control and productivity benefits. Says Singh, “People think twice before performing a transaction.”

Though formal impact analysis will not be conducted until 2012, Singh estimates that Essar Group has realized a 40% return on its Laserfiche investment already, but foresees ongoing and expanding operational improvements. “Major ROI will come by de-skilling profiles deployed across companies for financial processes,” he explains.

Following the success of integration with SAP-DMS, Essar is now working with Sigma-Tech India to integrate Laserfiche (and SAP) with ARIBA financial software, as well as related procurement and e-invoicing modules to develop straight-through processing for accounts receivable, fixed assets, business expense reimbursements and income tax declaration. “We’re also now contemplating using [PDP partner] LincDoc for form-based workflow requirements,” Singh concludes.

The impact has been significant, as Datamax recently closed several deals:

• BenefitMall, an insurance industry middleman serving over 7500 brokers, has purchased a Rio pilot system for its New Jersey office, with plans to deploy to all 15 of its markets serving two million clients.
• Taylor Olson Adkins Sralla & Elam, a Dallas-based law firm servicing local governments, is implementing a 34-user Avante system with a Trusted Edge email archiving solution from Laserfiche PDP partner FileTek.
• Ecom Atlantic, a multi-national trading company that imports over 75% of the coffee used by Starbucks, implemented 35 Workflows with over 250 outcomes in its global traffic department, and has plans to expand system use to all 30 Ecom offices in 30 countries in the next five years.

Jeff Flory, enterprise solutions consultant at Datamax, credits this success with having sales and technical staff capable of offering clients the scalable, end-to-end solutions the market demands. “BenefitMall, for example, was really a team effort,” he says. “Our business analysts were able to leverage Laserfiche’s open architecture and scalability to deliver exactly what the client asked for, using extensive integration with internally and externally hosted line-of-business applications.” The sales cycle, Flory notes, took place over the course of three meetings followed by a three-week implementation.

“By doubling the size of our staff this year we have been able to leverage the full capabilities of Laserfiche as a truly agile ECM solution that can scale and integrate to meet the content and business process management needs of any enterprise,” Flory concludes.

“As the leading ECM provider in the RIA space, Laserfiche is 100% committed to supporting the CRM systems our customers rely on,” said Tom Wayman, Vice President of Product Strategy at Laserfiche. “Laserfiche’s open architecture allows advisors to instantly access critical client documentation from within their CRM applications, saving time and effort.”

Available as both a Web-based and a desktop solution, Laserfiche ECM includes:

• Document imaging capabilities that enable advisory firms to go paperless.
• Records management automation that lowers the cost of compliance.
• Powerful, DoD 5015.2-certified security features that protect confidential client information.
• Comprehensive auditing and reporting capabilities that monitor all system activity.
• Workflow functionality that enables advisors to automate standard business processes.
• Windows-like interface that minimizes user training and improves productivity right away.

“Managing multiple applications causes costly inefficiencies that detract from the time advisors spend on profitable activities,” said Wayman. “Advisory firms across the country have reaped the benefits of integrating Laserfiche with traditional CRM systems, and providing an easy-to-implement integration with Salesforce’s cloud-based CRM solution was the logical next step in meeting our clients’ needs.”

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 28,000 organizations worldwide use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system gives financial advisors the ability to simplify regulatory compliance, improve profitability and limit exposure to civil and criminal liability. It allows advisors to prepare for audits more easily and ensure compliance with multiple state, SEC and FINRA regulations—all while accelerating business processes and making staff more efficient.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

One Source began the quarter by landing a deal to expand Durham County’s Rio system by integrating it with its Public Health Department’s EMR. This was followed by the sale of a 41-user Avante system to the Person County DSS and a 12-user Avante system to the Craven County Health Department that included an integration with the county’s state-run EMR.

In comparison to Q3 ’09, One Source:

• Increased total sales by 250%.
• Boosted sales to new customers by 500%.
• Enhanced existing customer sales by 400%.

According to Kevin Smith, president and CEO of One Source, this success is the result of positioning Laserfiche agile ECM as integrative middleware in enterprise sales. In fact, 40% of One Source’s new sales were Rio implementations. “Embracing agile ECM messaging allowed us to offer tightly-integrated complete solutions emphasizing the value of Workflow,” says Smith. “Each of these clients is implementing some type of BPM solution where Laserfiche’s proven ability to integrate easily with other primary applications has been a big selling point.”

Smith notes that One Source leveraged strategic partnerships with PDP partners Northwoods and United Microdata, which played significant roles in landing the Person and Craven County deals. “These partnerships mean there are as many people as possible looking for new prospects on our behalf,” he adds.

Finally, Smith credits One Source’s investment in a year-long advanced sales training program from Sandler Solutions with the company’s success, as well as an expansion of its administrative and technical staff to accommodate the significant growth in sales.

“Too many American companies assume that Canadian customers are just like their counterparts in the U.S.,” said Pagé. “We launched LSSCC to better support our Canadian customer base by designing and deploying agile ECM systems that are sensitive to Canada’s unique regulatory, compliance and cultural landscape.”

LSSCC will provide services such as customization, integration, implementation and consulting to strategic Canadian customers. It will also provide technical services to ensure Laserfiche’s agile ECM solutions are best suited to local language and compliance requirements, along with sales and marketing support for Canadian channel partners.

“I first met Pierre when he was President of IIMC,” said Nien-Ling Wacker, President and CEO at Laserfiche. “He’s a dynamic individual with a passion for helping people achieve better business outcomes. His long career with the City of Ottawa, where he used Laserfiche software for a number of years, has given him an insider’s view of customers’ needs, challenges and pain points.”

Pagé began his career with the City of Ottawa in 1978 and served as City Clerk from 1992 until he retired in 2008. He also held numerous roles with the International Institute of Municipal Clerks (IIMC) before being elected President in 2002.

More than 600 customers across Canada currently use Laserfiche ECM solutions, including TD Financial Services, Tim Horton’s, the City of Niagara, ON, Halifax Regional School Board, the Canadian Union of Postal Workers, Hamilton Police Service and the University of British Columbia.

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 28,000 organizations worldwide—including government entities and Fortune 1000 companies—use Laserfiche software to streamline document, records and business process management.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche® and Run Smarter® are registered trademarks of Compulink Management Center, Inc.

“Too many organizations equate ‘information governance’ with ‘information lock-down,’” said Andy Wang, director of ECM Strategy at Laserfiche. “But a successful information governance strategy accelerates decision-making, increases transparency and eliminates unnecessary compliance risks. It’s a way to foster organizational agility, and it’s most effective when there’s a nimble technology backbone in place.”

Enterprise content management (ECM) serves as a foundational component of information governance, using automation to ensure the standardization and reliability of information assets. Agile ECM systems from Laserfiche give the IT department central control over the information infrastructure, while at the same time granting business units control over the way they access and store their own information. This flexibility ensures swift system acceptance and the ability to react quickly to changing business conditions.

During his presentation, Wang will discuss the crucial role of automation and standardization in information governance. “Best practices for process-based manufacturing have been in place for decades,” he said. “Imagine how much more efficient your organization would be if it were able to apply the same principles to the way it manages and processes information.”

Other factors that play an important role in shaping an effective information governance strategy include people, policies and risk management.

Laserfiche will be on hand at booth #305 throughout the event to demonstrate its agile ECM solutions.

About Laserfiche
Laserfiche® creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions. The Laserfiche product suite is built upon Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

Laserfiche first obtained DoD 5015.2 certification for its software in 2003. With the joint certification, Laserfiche now works with SharePoint 2010 to provide a unified business collaboration platform with comprehensive enterprise content management (ECM) functionality.

“In today’s competitive global market, public and private organizations around the world use the DoD 5015.2 standard to help them identify records management solutions that facilitate compliance with strict recordkeeping requirements,” said Sean Tang, director of international business at Laserfiche. “Our integration with SharePoint 2010 gives customers a proven, agile way to quickly improve information governance.”

The joint certification with SharePoint 2010 reflects a commitment from Laserfiche to develop agile ECM solutions designed to support customers who need:

• Transparent records management.
• Turnkey transactional content management.
• Complete document capture and imaging functionality.

At GITEX, Laserfiche will also demonstrate how Laserfiche Workflow, a business process management (BPM) tool included in the Laserfiche ECM suite, enables organizations to create custom workflows that automatically perform specific tasks based on activity occurring in Laserfiche as well as other applications such as GIS, ERP, CRM and more.

“Technology leaders across the Middle East have improved operational efficiency by including Laserfiche Workflow in their overall ECM strategy,” said Nizar Ghannam, COO of BMB Group, a business technology advisor and Laserfiche distributor based in Lebanon. “With its support for the Arabic language, Laserfiche ECM is the top choice for Middle Eastern companies of all sizes.”

GITEX attracts more than 130,000 visitors from more than 60 countries. Laserfiche will be exhibiting in Hall 7 (booth #E7-10) with BMB sal (Lebanon); a number of Laserfiche VARs will also be present in the booth, including ISB (Kingdom of Saudi Arabia), ITQAN (Qatar), Kuwait United Company for Copies & Computer Services (Kuwait), Mazroui and Partners (UAE), PIXEL Digital (UAE) and TAFEEL IT Co (KSA).

About Laserfiche
Laserfiche creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to react quickly to changing conditions. The Laserfiche product suite is built on top of Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

As the global distributor, Laserfiche International (LFI) distributes Laserfiche software through an international network of distributors and value-added resellers (VARs) who tailor solutions to clients’ individual needs.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

Led by Stormwater Quality Coordinator Alan Searcy, Central Records Administrator Sharon Blackstock, and Imaging Technician Greg Buchanan, DAG evolved into an ad hoc governance committee, setting recordkeeping and retention policies for each department, as well as standardizing document indexing for interdepartmental use. “My goal in the beginning,” says Searcy, “was to get as much ‘buy-in’ as possible for our fledgling imaging program. Working together on interdepartmental projects is a proven recipe for success in Lakewood.” The Digital Archives Group is a prime example of that fact.

DAG initiated the purchase of Laserfiche in 2001 from Colorado-based reseller Phil Landreth of S. Corporation, with several departments sharing in the cost. “Laserfiche was the most user-friendly solution we looked at, and we knew that was going to be very important,” Blackstock says. “Laserfiche also had a very strong presence in cities around our size (population: 145,000), so we knew that support for local government operations was in place.”

Although Laserfiche was first used only by the Engineering Division and the City Clerk’s Office, it eventually spread to other departments. As new departments joined in the project, they sent representatives to DAG meetings.

Initially, Laserfiche was used for archiving permanent records and closed case files. After a couple of years, the Finance Department became the first to manage active records with Laserfiche by scanning sales tax returns. More active records management followed as Laserfiche use began spreading to DAG members’ departments. Eventually most of Lakewood’s 10 departments used Laserfiche, each relying on DAG’s training and best practices to scan and manage their own records.

“With every new project, people really welcome our support and suggestions. We all listen to each other and are willing to hear new ideas,” Buchanan says. “At the same time, people don’t just say, ‘I’m going to do this’ and call up IT—DAG helps define the project and gives the go-ahead.” The City Clerk’s Office created Buchanan’s position as Imaging Technician in 2002 to facilitate Laserfiche projects by assisting departments in training users and developing and managing scanning projects.

Today, DAG’s goals are being met—long-term records are being archived and protected, concurrent retrieval of imaged records is possible, and storage space for maps, plats and plans has been reduced. What’s more, interdepartmental cooperation has resulted in a citywide sense of pride and ownership of Laserfiche.

Breaking Down Silos to Build an Agile Enterprise

IT Software Services Manager Tom Charkut credits DAG with addressing the training element since Lakewood began using Laserfiche in 2001 “in a way IT just couldn’t.” But by 2005, Charkut says, “There were so many departments using Laserfiche that it just made sense to centralize the software maintenance and support.” IT took over Laserfiche system administration in 2006, as well as the software maintenance costs.

The City of Lakewood’s IT staff of 27 supports more than 1,000 city employees. “We’re a small team with big shoes to fill,” Charkut admits. Filling big shoes with different sizes and styles, he says, requires an agile development philosophy.

According to Charkut, one key component in solving the diverse but often overlapping information needs of Lakewood’s business units was utilizing the Laserfiche SDK and its Microsoft-standard .NET API to integrate with legacy business applications. “Since Laserfiche was an enterprise-wide system,” he says, “we needed to figure out how to integrate it with our other line-of-business systems.”

A recent example is an integration between Laserfiche and the Planning and Public Works Department’s new building permit system. “The user will be in the permit system, and using the permit number, they click on a ‘documents’ button we developed that shows them the documents in Laserfiche,” he explains. “If they need to e-mail those documents, then we send URLs linking to those documents using Web Access. Laserfiche gives us the ability to arrange the information so it’s at the user’s fingertips.”

The user, Charkut notes, never leaves the permitting application. What’s more, the additional content is referenced from its single, centralized Laserfiche repository. Similarly, integration with the city’s GeoSmart GIS application geo-enables searches for employees across various systems whether it’s for code enforcement cases or service requests from residents, as well as for any documents—including plats, plans and forms—already in Laserfiche.

“For us, Laserfiche integration has helped break down silos,” Charkut says. “It’s all about decentralized capture, centralized storage and an enterprise library.”

What a Transparent Web We Weave

Now, as the City maps out an overhaul of Lakewood’s Web strategy, Laserfiche is one of the ingredients. “Our Web strategy in the past has been a patchwork of stuff. Just last year we said, ‘We have to do something about this—we’re getting 5,000 hits a day,’” says Charkut. “Part of our plan is to promote government transparency through the use of Web self-service, including access to records contained in the Laserfiche system.”

Lakewood also finds itself in the middle of an electronic records management inventory and assessment, where consultants are actually suggesting new and future uses of Laserfiche. Building on DAG’s solid support foundation and Lakewood IT’s agile, integrated Web strategies, the city is now assessing whether and when to upgrade to Laserfiche Rio, with its scalable, flexible user and module licensing—as well as its unlimited servers—to meet the needs of more and more departments, business processes and users, both internally and externally, from a single enterprise application.

“We are evaluating the ROI of Rio,” jokes Charkut. “We will assess that model on a 7- to 10-year timeframe.”

“By standardizing on an agile ECM system from Laserfiche, colleges and universities increase information accessibility and security, eliminate data silos and enable key stakeholders to make better-informed decisions,” said Brian LaPointe, vice president of strategic solutions at Laserfiche. “Agile ECM also gives academic institutions a flexible and secure way to automate business processes in every department.”

With hundreds of higher education customers around the world, Laserfiche has emerged as the leading ECM solution for enhancing efficiency and cutting costs across campus. For example:

• Texas A&M’s Department of Entomology expected to receive an initial ROI of $54,000, but actually achieved an ROI of $272,000 within one year of implementing Laserfiche.
• The University of Southern California has improved faculty records management. The Provost’s Office says, “Something that used to take ten minutes now takes a matter of seconds.”
• The University of Utah has dramatically accelerated the disbursement of financial aid. According to the university, “In the past, it took us at least six weeks to process a student’s paperwork. Now we process those documents in two weeks.”

LaPointe notes that the benefits of Laserfiche extend across the institution because agile ECM tools can be configured locally yet controlled centrally. “Agile ECM gives individual departments the ability to configure local solutions while helping them to avoid using consultants, programmers and in-house IT staff for all but the most strategic ECM tasks.”

Laserfiche will demo its agile ECM solutions and hand out copies of a new report titled “ECM Agility for Higher Education” throughout the conference at booth #1876.

About Laserfiche
Laserfiche creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system gives colleges and universities the ability to improve disaster recovery planning, centrally and securely manage records, and deliver shared services such as contract management, grant management and HR onboarding. It eliminates data silos and integrates easily with other applications, accelerating business processes and making staff more efficient.

The Laserfiche product suite is built upon Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

In fact, One Source has had such success with the agile ECM message that it has increased its Laserfiche revenue by 52%. The North Carolina reseller has also raised new customer revenue by 170%.

These numbers reflect three significant recent sales:

• Durham County, which is expanding its Rio deployment. The county’s DSS agency will use Rio to manage active records, and its Public Health Department has integrated Rio with a new EMR system. The Health Department estimates that it will save $4 million as a result of moving to a new paperless facility.
• Person County DSS, which has purchased a 41-user Avante system and is integrating it with the department’s Northwoods case management system (a PDP partner).
• Craven County Health Department, which is integrating its new 12-user Avante system with a state-run EMR that will use Workflow to automatically create and populate patient charts.

According to Smith, these sales have all resulted from focusing on agile ECM messaging, specifically the value of Workflow. “Each of these clients is implementing some type of BPM solution where Laserfiche’s proven ability to integrate easily with other primary applications has been a big selling point,” he observes.

Smith notes that One Source has leveraged strategic partnerships with a number of complementary solutions providers. “We have tight partnerships with both PDP partners and other companies so there are as many people as possible looking for new prospects on our behalf.”

Finally, Smith says, One Source credits its recent success to investing in a year-long advanced sales training program while expanding administrative and technical staff. “The training allowed our whole team to focus on properly qualified prospects and reduced the amount of ‘free’ consulting we provide,” he says.

“The entire One Source team deserves credit for our success, especially David Swan, my senior sales consultant, whose efforts afforded me the time to develop our Laserfiche agile ECM strategy, which is giving us strong results.”

Laserfiche’s support for SharePoint Server 2010 maximizes the strengths of both systems. SharePoint Server 2010 provides a unified business collaboration platform, while Laserfiche provides document imaging and turnkey transactional content management for core business processes, including:

• Accounts payable
• Case management
• Contract management
• HR onboarding
• Many more processes

“Adding Laserfiche to SharePoint Server 2010 helps accelerate deployment, simplify workflow design and minimize the need for customization and development,” said Meera Mehta, director of SharePoint Partner Marketing at Microsoft Corp. “It offers customers an easy way to achieve enhanced productivity using SharePoint Server 2010.”

“Using Laserfiche with SharePoint Server 2010 makes organizations more agile,” said Tom Wayman, vice president of product strategy at Laserfiche. “We’re pleased to support the SharePoint Server 2010 launch and provide Microsoft customers with the means to easily manage transactional content within their SharePoint sites.”

About Laserfiche
Laserfiche® creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions. The Laserfiche product suite is built upon Microsoft technologies to simplify system administration, and it supports the Microsoft SQL platform, Microsoft Office applications, and SharePoint Server.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

All product and company names herein may be trademarks of their registered owners

Laserfiche’s support for SharePoint Server 2010 maximizes the strengths of both systems. SharePoint Server 2010 provides a unified business collaboration platform, while Laserfiche provides document imaging and turnkey transactional content management for core business processes.

Whether you already have SharePoint, already have Laserfiche, or don’t have either Meera Mehta’s words are powerful:

1) Accelerate deployment

2) Simplify workflow design

3) Minimize the need for customization and development

So if your organization finds itself looking for ways to leverage SharePoint in accounts payable, case management, contract management, HR onboarding or other critical business processes, visit our Agile ECM page to learn how Laserfiche can help.

(From left) Tony Tung, Laserfiche International (LFI) Chief Investment Officer; Phyllis Chen, managing director of LFI; Peter Wayman, LFI senior consultant; Guanghui Chen, Laserfiche International Technology (LFIT) Shanghai manager of software engineering; Joanna Tse, LFI accountant; and Sihong Yang, LFIT manager of R&D Center.

“Laserfiche’s long-term commitment to China began in 2004, when it formed a representative office in Shanghai,” said Phyllis Chen, managing director of Laserfiche International. “Since then, the company’s presence in Shanghai has grown steadily. We’ve established LFIT as its own corporate entity in order to make Laserfiche ECM solutions more accessible to Chinese customers.”

LFIT recruits employees from the top 10 universities in China, including Shanghai Jiaotong University and Fudan University. To accommodate its recent and future growth, LFIT has moved into a 4,000+ square foot executive suite at 2000 Pudong Avenue. The office occupies the penthouse suite and has a panoramic view of the city.

In Hong Kong, Laserfiche International is also expanding rapidly. Opened in October 2009 to capitalize on the enormous potential for growth in the booming Asia Pacific region, Laserfiche International recently acquired an additional 2,000 square feet of office space to accommodate high demand for its products and services.

“We’re proud of the work Laserfiche International has done to bring our agile ECM systems to the Chinese market,” said Tom Wayman, vice president of product strategy at Laserfiche. “We look forward to continued success in Asia as the company expands its presence in both Shanghai and Hong Kong.”

About Laserfiche
Laserfiche® creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including numerous Fortune 1000 companies and a variety of government agencies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions. The Laserfiche product suite is built upon Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

An agile ECM system is one that balances the need for central control and departmental flexibility. Agile ECM brings a new level of scalability and supportability to existing IT infrastructures, allowing organizations to enhance efficiency by eliminating data silos, automating core business processes and minimizing ongoing maintenance demands for IT personnel.

According to a recent IDC report, the fact that Laserfiche “design[s] and configur[es] its portfolios to address the required control elements demanded by systems administrators while in tandem providing unique customizing capabilities for end users is a win-win value proposition for existing and new customers.”

The report further notes that “Laserfiche is in an enviable position… Both its end-user functionality and its administrative capabilities can help organizations address the majority of their document and records management issues effectively and within a shorter time frame than other large enterprise content management providers.”

“Laserfiche has always been dedicated to providing innovative solutions to our customers’ most pressing content-related challenges,” said Nien-Ling Wacker, Laserfiche CEO. “We’re pleased to showcase our critically- and customer-acclaimed agile ECM offerings at AIIM.”

To download a copy of IDC’s report, “Laserfiche: A Company on the Move,” visit: www.laserfiche.com/docs/articles/IDC_VendorProfile_Laserfiche.pdf

About Laserfiche
Laserfiche® creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions. The Laserfiche product suite is built upon Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

“With today’s superabundance of information, government organizations need a simple and effective way to control unstructured content,” said Brian LaPointe, vice president of strategic solutions at Laserfiche. “Laserfiche sets the standard for information management within all five branches of the U.S. military, CIA, FBI and the Departments of State, Justice and Homeland Security, along with thousands of cities and counties nationwide.”

An agile ECM system is one that balances the need for central control and departmental flexibility. Agile ECM brings a new level of scalability and supportability to existing IT infrastructures, allowing governments to eliminate data silos and manual data entry, automate core business processes and minimize ongoing maintenance demands for IT personnel.

The framework for agile ECM consists of:

• DoD 5015.2-STD-certified records management
• Business process management (workflow)
• Electronic form—or e-form—functionality
• Integration with SharePoint
• Transactional content management
• Information lifecycle management
• Public portal functionality

“Laserfiche offers a complete agile ECM solution for government entities of all sizes,” said LaPointe. “At FOSE, we look forward to meeting many new customers, partners, integrators and consultants.”

About Laserfiche
Laserfiche® creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche® product suite is built upon Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche is a registered trademark of Compulink Management Center, Inc.

“In today’s economic climate, efficiency is essential,” said Andy Wang, director of ECM strategy at Laserfiche. “Agile ECM combines content management with BPM to deliver a comprehensive and flexible foundation for increasing organizational efficiency by eliminating data silos, automating core business processes and minimizing ongoing IT maintenance demands.”

Laserfiche Workflow, a foundational component of the Laserfiche ECM suite, enables organizations to create custom workflows that offer localized flexibility in streamlining business processes while enhancing centralized control over content standards. These workflows automatically perform specific tasks based on activity occurring in Laserfiche as well as other applications such as GIS, ERP, CRM and more.

Organizations around the world have improved operational efficiency by including Laserfiche Workflow in their overall ECM strategy. For example:

• Transamerica Financial Advisors, a full-service independent Broker/Dealer and Registered Investment Advisor, uses Laserfiche Workflow to automate new account processing, routing applications between representatives, office of supervisory jurisdiction managers and the home office. This results in faster approvals.
• Texas A&M University Health Sciences Center, which oversees seven college campuses across the state, uses Laserfiche Workflow to process contracts and grants, identifying bottlenecks and decreasing processing time per item from three weeks to 30 minutes.

“Workflow technology has practical applications for organizations of all sizes across all industries,” said Wang. “To be truly agile, your ECM strategy must include BPM.”

About Laserfiche
Laserfiche® creates simple and elegant enterprise content management (ECM) solutions that help organizations run smarter. Since 1987, more than 28,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—have used Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure, including standards, security and auditing, while still offering business units the flexibility to respond quickly to changing conditions. The Laserfiche product suite is built upon Microsoft® technologies to simplify system administration, supports Microsoft SQL and Oracle® platforms and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche is a registered trademark of Compulink Management Center, Inc.