Complaint Management
The Texas Medical Board uses Laserfiche to respond more quickly to consumer complaints
November 12th, 2009 by Meghann Wooster
There’s little in life that’s more personal than health care, and those of us who have faced serious illness know how important it is to receive quality care from a doctor we trust. Unfortunately, not all medical professionals consistently provide the highest level of patient care, and that’s where, in Texas, the Texas Medical Board comes into play.
As the state regulatory agency charged with protecting citizens’ health and safety, the Medical Board regulates the practice of medicine in Texas by licensure, discipline and education. It has a legislative mandate to file and track all complaints filed on any doctor licensed in the state—typically hundreds of them a year.
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