Credential Securities, Inc., employs more than 2,000 staff and representatives who provide integrated wealth management solutions and services to Canadian credit unions, with over $10.8 billion in assets under management. But helping clients achieve their financial goals came with a price—overstuffed file cabinets, difficulty locating information and the stress of complying with regulatory requirements. Full story »

Monica Baccardax, IT Project Manager for the Faculty of Medicine at Dalhousie University Medical School, in Halifax, Nova Scotia, Canada, finds Laserfiche a solid improvement over the school’s old system of managing records with paper and custom software applications. Relying on custom databases and spreadsheets was fine—as long as a programmer was available to keep the system current. Laserfiche is not only much quicker and much more reliable, but gives her many more options to collect, store, search and import data.

Not that she wants to reinvent the wheel. “The Medical School has been collecting student and resident records for many years,” she says, “and has developed a workable filing method. Rather than change something that works well for them, I created the Laserfiche system to follow their method.”
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Time was, when an officer from Ontario’s Hamilton Police Service (HPS) responded to investigate a call about an EDP (emotionally disturbed person), they’d have two choices to determine risk factors as they proceeded: Drive back to the station with the EDP to look up past reports – or place a call and wait for a Records Clerk to pull the report and read it to them over the phone. Either way, the officer would be off the street, sometimes for hours, waiting for the necessary information to act on.

These days, however, an officer responding to the same call can pull up reports right in their patrol car, accessing information vital to the safety of the EDP – and the public – using just a name, incident number or other simple keyword.
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Toronto, ON, Canada, is one of the world’s most competitive information management markets, but IKON Office Solutions – A Ricoh Company (IKON), has turned that challenge into an opportunity. “We know who we’re up against, so we’re good at determining what’s good business to go after,” says Enterprise Solutions Manager Franz Gangl. “We can determine, ‘Do we have a chance to steer the account?’”
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ONTARIO, CANADA (Laserfiche) Dec.18, 2008—Laserfiche® today congratulated Advance Business Systems for 25 years of service to their community. The Laserfiche reseller is the largest supplier of document management software and hardware in Windsor and Essex counties.

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We’re proud to announce the eight organizations who will be receiving Run Smarter Awards at the 2009 Laserfiche Institute Conference.

Please join us as we congratulate this year’s winners: the City of Lynwood, CA; Thurston County, WA; the City of Okotoks, AB; BC Biomedical; Berger Financial Group; Texas A&M University; Jamestown, NY, Public Schools; and the Minneapolis Star Tribune.

We’d like to thank everyone who submitted nominations for this year’s award—and we’d like to invite you to join us at the Conference January 12-14 in Los Angeles to congratulate this year’s winners.
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“One team, one vision, advancing health.”

That’s BC Biomedical’s motto. And since implementing Laserfiche four years ago to manage its sprawling information network spread out over 47 patient service centers (PSCs), you can add “embracing technology” to its motto. Full story »

One of the reasons Scot Fraser and the IKON Office Solutions team chose to focus on implementing digital document management solutions in British Columbia’s school districts was out of loyalty to the teachers who helped them succeed.

“I lived in the Kootenay-Columbia area from grade six until high school,” says Fraser, now Enterprise Solutions Manager at IKON. “I attended five schools in the area. The teachers and the school system were great. My most influential teacher was my grade seven teacher, Mr. Truant. I owe him a lot. I wish I could see him again and thank him for helping me immensely through a difficult year where I attended three different schools.”

This devotion to supporting educators led IKON to help school districts throughout British Columbia digitize their paper records and speed their workflows. School District No. 20 (SD20), located in the interior of British Columbia, Canada, serves a number of communities throughout the province. Thanks to IKON, it’s also discovered the benefits of Laserfiche.
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Nestled along the Sheep River Valley in the heart of the Alberta Foothills, the town of Okotoks, AB, is the second-fastest growing community in Canada, with a 46 percent growth rate since 2001.

According to Prime Minister Stephen Harper, Okotoks “can fairly call itself the greenest community in Canada, maybe the world,” as it is one of the first municipalities to establish growth targets balancing infrastructure development and environmental conservation. And true to its motto of “Historic Past, Sustainable Future,” Okotoks has received national and international recognition for its environmental initiatives, so it’s no surprise they turned to Laserfiche to reduce paper consumption. Full story »

Saint John, New Brunswick, is the city “where life is on your terms.” Unless, of course, you’re in charge of the city’s records. Thanks to the Public Records Act and the Archives Act, records managers in the Canadian provinces don’t have a lot of leeway when it comes to record-keeping procedures and retention schedules. For Saint John, it was becoming quite a challenge to keep records while keeping paper under control. Full story »