Ramsey County, the second most populous county in Minnesota, has always worked hard to provide the best service at the lowest possible cost to its taxpayers. But as the nation reeled from the recession that began in 2008, it became clear to the county that it needed to better leverage technology if it wanted to continue providing high-quality services without exceeding its budget. Full story »

Did you know our customers regularly share the innovative solutions they’ve developed using Laserfiche? Full story »

As chief probation officer for LaPorte Superior Court No. 4 in Indiana, Steve Eyrick knows a great deal about rehabilitation. Every day, he works with clients who’ve been charged with misdemeanors and Class D felonies, and it’s his job to help them turn their lives around.

Of his probationers, Eyrick says, “They’re just people who make some bad decisions. I try to focus on their issues and their individual dynamics, while at the same time testing them and making sure they’re doing what they’re supposed to be doing.”
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“Like all non-profit organizations, we continue to be asked to ‘do more with less,’” says Dr. Keith Vire, CEO of the Arkansas Support Network (ASN). Since adopting Laserfiche as its case management system in 2008, Laserfiche has helped do just that by supporting ASN’s 430 staff, program managers and case managers as they provide services and supported employment to over 800 individuals and families with disabilities. Client files that were once three-inch thick folders of medical information, case notes and support plans are now indexed and searchable—visible only to assigned staff, making compliance and frequent audits by multiple state and federal healthcare agencies simple and comprehensive.
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When Lindsay Lohan violated her probation by drinking the night of the MTV Movie Awards this month, it was the technology authorities used to catch her that really made headlines: an ankle monitor that detects alcohol on the wearer’s skin. Former Criminal District Court Judge Vickers Cunningham Sr. knows all too well how effective this technology, known as SCRAMx (“Secure Continuous Remote Alcohol Monitoring”) can be. “Before we had this tool, I was putting 80% of people on probation for alcohol-related offenses back in prison,” Cunningham says. “Now, 83% percent of the people using the bracelets are alcohol-free—which means our justice system can focus its resources on the remaining 17%.”
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The Pennsylvania State Ethics Commission is a small agency with a big mandate: “To strengthen the faith and confidence of the people of this Commonwealth in their government.” The Commission’s staff of two dozen, working between its headquarters offices in Harrisburg and a regional office in Pittsburgh, does this by issuing advisory opinions that fill in the gray areas between public office and personal gain, as well as by making the finances of state officials public.
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Outagamie County, WI, has a tradition of innovation. Appleton, its county seat, is home to Hearthstone, the very first home in the United States to be powered solely by Thomas Edison’s hydroelectric technology and light bulbs, way back in 1882. Now, almost 130 years later, that innovative spirit can be seen in the county’s deployment of Laserfiche agile enterprise content management (ECM) to expand and enhance information services in several departments.
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In most industries, being unable to access the right information can be costly and inefficient. But in law enforcement, it can be inconvenient—even deadly.

“Officers respond to calls uninformed of safety precautions,” says Elk River, MN Police Chief Jeffrey Beahen bluntly. “They’re on the scene without knowing if the suspect has any violent history, if they own any guns – nothing.” Once back at the station, he says, the real work began – only it wasn’t exactly police work.
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As chief probation officer for LaPorte Superior Court No. 4 in Indiana, Steve Eyrick knows a great deal about rehabilitation. Every day, he works with clients who’ve been charged with misdemeanors and Class D felonies, and it’s his job to help them turn their lives around.

Of his probationers, Eyrick says, “They’re just people who make some bad decisions. I try to focus on their issues and their individual dynamics, while at the same time testing them and making sure they’re doing what they’re supposed to be doing.”
Full story »

There’s little in life that’s more personal than health care, and those of us who have faced serious illness know how important it is to receive quality care from a doctor we trust. Unfortunately, not all medical professionals consistently provide the highest level of patient care, and that’s where, in Texas, the Texas Medical Board comes into play.

As the state regulatory agency charged with protecting citizens’ health and safety, the Medical Board regulates the practice of medicine in Texas by licensure, discipline and education. It has a legislative mandate to file and track all complaints filed on any doctor licensed in the state—typically hundreds of them a year.
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We’ve all seen them: the young man suffering from his first bout of bipolar mania—paranoid, delusional and unable to sleep; the 40-year-old veteran, injured in Iraq, addicted to painkillers and living on the streets; the single mother with schizophrenia—abused, uneducated and unconvinced that antipsychotic drugs will ease her pain.

For the people who struggle with these issues in southeast Texas, Spindletop Mental Health Mental Retardation (MHMR) Services has the resources to support their recovery and relieve their distress. But with over 8,000 patients every year and upwards of 400 employees, Spindletop’s ability to respond promptly to records requests—and, by extension, to patients—was being compromised.
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Two years ago, the Brevard County Sheriff’s Office in Florida was another local government agency with overflowing file cabinets and the inspiration (and budget) to do something about it. Laserfiche was at first intended to manage departmental records, but was soon adapted to catalogue domestic violence cases and help create SORT, the county’s public database of sexual predators. “Being able to scan in domestic violence case reports is important because these cases are very time-sensitive as far as victims support services go,” says Commander Doug Waller. “Time is definitely not on our side.”

The importance of time is especially crucial to homicide cases. “We only see about 10-12 homicides a year and we generally stay on top of them,” says Lieutenant Bruce Barnett. “But the longer a case stays open, the more the paperwork piles up.”
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