“Since joining the Laserfiche team in 1997, BMB has focused on bringing Laserfiche solutions to forward-thinking MENA organizations,” said Sean Tang, Vice President of International Business at Laserfiche International. “After growing Laserfiche sales in the region by 35% in 2010 and becoming a Million Dollar Distributor for the first time, BMB has taken its business to new heights this year, exceeding 2010 sales revenues in the first six months of 2011.”

As exclusive Laserfiche distributor, BMB manages Laserfiche’s reseller channel in the MENA region. With a direct presence in Egypt, Algeria, Saudi Arabia, Jordan, Libya and Lebanon, BMB oversees all implementations of Laserfiche enterprise content management (ECM) solutions in the area.

According to Muath Khatatbeh, CEO of Laserfiche reseller Itqan Technologies, “We have a great relationship with Laserfiche and the BMB team. BMB provides presales and implementation support and strategic guidance in closing large deals.”

In May, BMB hosted and helped organize the 4^th Annual Laserfiche International Conference, which featured 40+ class sessions for more than 150 attendees across the MENA region. At GITEX this year, Laserfiche and BMB will debut Laserfiche Mobile™, a new iPhone app that allows organizations to extend DoD 5015.2-certified records management all the way to mobile devices.

Nizar Ghannam, COO of BMB, said, “With its comprehensive ECM capabilities, support for the Arabic language and the new iPhone app, Laserfiche is the top ECM choice for Middle Eastern companies of all sizes. We look forward to further developing the Laserfiche channel in the MENA region so that even more organizations can benefit from this elegant ECM technology.”

About Laserfiche
Since 1987, Laserfiche® has used its Run Smarter® philosophy to create simple and elegant enterprise content management (ECM) solutions. More than 30,000 organizations worldwide—including federal, state and local government agencies and Fortune 1000 companies—use Laserfiche software to streamline document, records and business process management.

The Laserfiche ECM system is designed to give IT managers central control over their information infrastructure while still offering business units the flexibility to react quickly to changing conditions. The Laserfiche product suite is built on top of Microsoft® technologies to simplify system administration, supports the Microsoft SQL platform and features a seamless integration with Microsoft Office® applications and a two-way integration with SharePoint®.

Laserfiche distributes its software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. The Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine.

Laserfiche®, Run Smarter® and Compulink® are registered trademarks of Compulink Management Center, Inc.

Since then, York County has turned into a flagship case study into just how much Laserfiche can do for a community given the chance to grow wherever it’s implemented. As McCluskey puts it, “It’s evolving.”

While the Clerk of Courts’ office continues to use Laserfiche to simplify case processing, the Sheriff’s Department now uses a time-saving process in Central Booking. Police from 15 districts drop off suspects, while Sheriff’s deputies process those arrested using customized e-forms that are saved into Laserfiche to document all aspects of the arrest and preliminary arraignment. The automated e-forms save time and paperwork—no more trying to read an officer’s handwriting, no more having to drive another five miles to dig up a file when someone who’s been released claims they didn’t get their cell phone back—because it’s all right there in Laserfiche.

WebLink makes arrest documentation immediately available to the magisterial district judge (MDJ), who then appears on a monitor in Central Booking’s processing room for a video arraignment to set bail.
Files are still printed out and faxed to the 19 district justices who hear cases, but that process is on its way to being automated with Laserfiche. And office staff love being able to look up previous arrest information when they have a question about someone who has a hearing at their office.

York County illustrates how Laserfiche can adapt and respond to the unique needs of each department it serves even as it shows just how different those needs are. In Central Booking, that means its e-forms are part of the next-generation arrest and video arraignment technology. But in the Children and Youth Services (CYS) Department, Laserfiche simply complements the existing database. For over 20 years, the ZOC database has stored original client information, but now Laserfiche provides access to other relevant files from a newer database of scanned documents directly from the Laserfiche database.

The County’s Laserfiche reseller, John Evans of DocuScan, customized a batch header sheet program generator which allows the scanning personnel to get all the batch header sheets for an entire family’s set of files with a few simple clicks of the mouse. “The batch header program can accommodate a family with up to 26 children—we actually have one family with 23 children,” McCluskey explains. “So we’re saving significant labor for our scanner operators, and frustration in generating batch header sheets for all those case files!”

Next up for York County is installing Laserfiche in its Treasurer’s Department, which supports 172 tax collectors. “Our reseller created mock-up folders so the staff can play around and search prior to finalizing the structure,” McCluskey notes. “If we need to make changes to give them everything they need, we can do that before we implement the system.”

Seeing the automation process spread so organically and variously across York County’s departments has given McCluskey some perspective. “Success builds on success,” she says. “Other departments see what’s already happened and now they’re asking ‘How quickly can you get to us?’

“We have projects planned until 2011,” she adds.

To learn more about York County’s story, download our new municipal government case study white paper.