ECOM is a global commodities company headquartered in Dallas, TX, trading cocoa, cotton and coffee between 40 offices in 30 countries. “Columbia, Chile, Honduras, all the i-stans—if they’re growing an agricultural product, we’re there,” says Willa Zandi, IT Director. The Dallas office, for instance, is the company’s hub for cotton trading.
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With 265,000 residents, Durham County is home to the famed Research Triangle Park, one of the most prominent high-tech R&D centers in the world. As such, the county’s IT Department has quite the legacy to live up to.

“Technical innovation and efficiency are important to our citizens,” says Steve Barden, Systems Development Supervisor for Durham County, “and they’re a top priority for the IT Department as well.” Full story »

“Like all non-profit organizations, we continue to be asked to ‘do more with less,’” says Dr. Keith Vire, CEO of the Arkansas Support Network (ASN). Since adopting Laserfiche as its case management system in 2008, Laserfiche has helped do just that by supporting ASN’s 430 staff, program managers and case managers as they provide services and supported employment to over 800 individuals and families with disabilities. Client files that were once three-inch thick folders of medical information, case notes and support plans are now indexed and searchable—visible only to assigned staff, making compliance and frequent audits by multiple state and federal healthcare agencies simple and comprehensive.
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Caring for senior citizens can be challenging: chronic pain, decreased mobility and a dwindling social network are just a few of the issues that older people—and their caregivers—must contend with. The mission of CareLink, a private nonprofit organization serving central Arkansas, is to connect older people and their families with resources to meet the opportunities and challenges of aging. The agency accomplishes this by:

• Providing in-home services to help homebound older people live in their own homes as long as possible.
• Helping active older people stay fit, healthy and involved through senior center programs and volunteer opportunities.
• Providing family caregivers the resources and support they need to maintain their own lives while caring for older loved ones.

But with 19,000 clients, CareLink was contending with a challenge of its own: filing, storing and accessing customer charts and other documentation in a timely and efficient manner.
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It takes a village to raise a child, and it takes teamwork to change a city. For Westminster, a city of nearly 100,000 people located in Southern California’s Orange County, the need to change was highlighted when a new Assistant City Clerk—Pat Jacquez-Nares—came onboard.
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Several school districts on the eastern side of the Twin Cities agreed they all needed a document management system to handle a massive backlog of student files. “All of us wanted Laserfiche, but none of us had the budget for it—so we figured out a way we could all buy it and use it,” says Kristine Carr, Administrative Services Director at NE Metro 916 Intermediate School District. After a year’s worth of meetings between business managers, four public school districts (NE Metro 916, North Branch Area, Roseville Area and Stillwater Area) had hammered out a plan to share in the cost of a single system that would serve as an enterprise standard.
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When Wendi Smith accompanied her friend Kristy DeLong from the City of Carmel, IN, to the Laserfiche Conference in Los Angeles last January, she was supposed to be on vacation. But as the Administrative Assistant for the Town of Brownsburg’s Planning and Building Department, Smith started to get her own ideas about the kinds of cost-savings and operational efficiencies Laserfiche could bring to the modest but progressive Brownsburg, a town of just 20,000 that Money Magazine named the 33rd “Best Place to Live in America.”
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If you managed a 101 year-old city which had to keep employee records for 50 years after they terminated or retired, would you stick with paper…or even microfilm? This was a question which the Human Resources department of Boynton Beach recently asked themselves. The answer was a resounding NO–there had to be a better way!
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