For the 70 Laserfiche users and curious information managers who attended Laserfiche International’s first ever “Paperless Office” seminar in Hong Kong last month, simple storage issues were understandably a major concern. “There’s an old Chinese saying, ‘An inch of gold for a foot of land,’” explains Phyllis Chen, Director of Laserfiche International. “But here, office space can cost $2000US a square foot, so it’s more like ‘A foot of gold for an inch of land!’”
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The Challenge

The Eastleigh Council Revenue and Benefits Department faced a considerable challenge: increasing operational efficiency while transitioning from their rapidly-declining Document and Image Processing System (DIPS). Their current DIPS was slowing down information access and hampering staff productivity, due to an aging, ineffective query function. Whatever system the department chose, however, had to eventually integrate with the council’s planned enterprise-wide customer relationship management (CRM) system.

Lesley Cox, Local Taxation Manager, knew that the revenue and benefits department was working with a limited budget and had to procure the best-quality system available. By implementing a Laserfiche® digital document management solution, she was able to centralise the department’s records in a single repository, saving her staff time and aggravation while simplifying future integration with the council-wide CRM system.
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IT Systems Analyst Gary Agira

If Gary Agira’s story were a movie, the story would include the Ugandan IT Systems Analyst navigating government bureaucracy, stubborn workers, and perhaps most dramatically, a national registry and warehouse overflowing with 34 million government documents—to bring them all into the digital world. It’d be a charmingly idiosyncratic story, but still a universal one: document management as a metaphor for progress, with Agira’s unwavering belief in the power of technology as he moves a nation and a workforce into the digital age.

But this isn’t a movie, and the real Gary Agira is the IT Systems Analyst for Uganda’s Privatization & Utility Sector Reform Project (PUSRP). The PUSRP is the department of the Ministry of Finance and Planning charged with the epic task of overhauling the way the African nation archives, stores and perhaps most profoundly of all, actually works with records to support the divestiture and reform of 42 public enterprises. It’s all part of an initiative to move Uganda’s economy forward.
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With its Democratic government firmly in place, South Africa has become one of the African nations with promising oil and natural gas reserves that are safe for legitimate exploration. The country has an estimated tens of trillion cubic feet of natural gas underneath its wildernesses—a resource that, properly tapped, could assist in nation building.

So the Petroleum Agency of South Africa (PASA) went on a global sales trip of sorts last year, trying to interest outside oil companies in the country’s natural gas reserves. PASA representatives visited Johannesburg, London, Houston, TX, and Long Beach, CA, and now the agency has plenty of potential investors applying for exploration acreage. The problem, however, was managing all the associated paperwork.
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Over 150 users and resellers from all over the Middle East attended the 2nd Annual Laserfiche International Conference, held this year at the seaside Movenpick Hotel and Resort in Beirut, Lebanon. Full story »

“One team, one vision, advancing health.”

That’s BC Biomedical’s motto. And since implementing Laserfiche four years ago to manage its sprawling information network spread out over 47 patient service centers (PSCs), you can add “embracing technology” to its motto. Full story »

Palm tree-shaped islands. The world’s tallest building. An indoor ski resort. In the past 30 years, Dubai, United Arab Emirates, has quickly blossomed from a regional business center to a global destination. But with 30 years of development comes 30 years of paperwork to manage—which is why Dubai chose a scalable, easy-to-implement Laserfiche solution to convert all of the city’s paper into digital format. Now, an extensive back-file conversion project is under way, with Laserfiche poised to take over day-forward scanning as well. Full story »

In the world of finance, managing even a single department’s documents can be an arduous task. When four disparate departments merge, however, managing the ensuing amalgamation of client records takes on a life of its own. For Christina Bacon, client records manager for Fortis Guernsey, taming the paper monster proved a considerable challenge. But through thorough, thoughtful planning, and with the help of Laserfiche® digital document management, staff at Fortis Guernsey now enjoy the familiarity of their former paper-based business processes—accelerated at the speed of today’s technology. Full story »

Since its founding in 1958, Arthur McKay has established its credentials as one of the top building services and maintenance contractors in the U.K. The company embraces the very latest technology to provide quality, value and innovative solutions to meet clients’ needs. So it’s only logical that when staff sought to streamline business processes, reduce paper consumption and improve their clients’ access to information, they chose a document management solution with an equally impressive track record of innovation. By implementing Laserfiche digital document management, Arthur McKay has optimised their business processes and realised a vast improvement in their quality of client service. Full story »

For 18 months, Haidar Attia has been hard at work setting up a new IT infrastructure. He has purchased 500 new PCs, nine new servers, new network hardware and a private switch for his data network. He has bought a physical security system, installed voice over IP and deployed a new e-mail system. Now he’s rolling out new business applications. The work is ordinary, but because Attia is the IT director for the Iraq Ministry of Foreign Affairs in Baghdad, there is much at stake.
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Tax collection is a major factor in determining the operating income of the city of Acapulco, Mexico. In city government, efficiency is directly related to the size of the operating budget. The success of tax collection efforts determines how much, or how little, a city needs to rely on federal funding.

On the average, Mexican cities rely on federal government for approximately 85 percent of their funding. That means local income, generated from tax collection, usually only constitutes approximately 15 percent of city budgets. The average Mexican city depends heavily on the federal government for money because, in many cases, its tax collection efforts are lacking.
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In 30 countries on five of the Earth’s continents, three to four million people have leprosy, or suffer its disabling aftereffects such as blindness, loss of hands and feet and facial disfigurement. Eleven thousand new cases are found every week, 15 to 20 percent of them children.
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Ceval Alimentos of Brazil implemented Laserfiche Document Imaging a few months ago and the company is already seeing huge results, one of which includes the elimination of an entire room of printers.

“Before (Laserfiche) we used to print 1 million pages monthly, now we only print 200,000,” said Alessander Comandolli, Technology Analyst of Ceval. That 80% reduction has made quite an impact on Ceval (a branch of the Bunge Group in Argentina) the third largest soybean exporter in South America.
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