Online, Not In Line
When Saco, ME, looked to Laserfiche to manage its information, it didn’t have a problem, it had a vision
June 10th, 2009 by Hobey Echlin
Maine’s state motto is “The Way Life Should Be,” and the City of Saco’s could well be “The Way Laserfiche Should Be.” Thanks to a commitment to user education and establishing an in-house Laserfiche administrator, city employees in every department have embraced an ecological and economical paradigm shift in how the city does business and offers services.
So much so that in just three years, Saco has set a standard for e-government so high that its regional neighbors are beginning to look into it as well.
So why has Saco been so successful? For starters, when City Administrator Rick Michaud and Saco’s IT staff looked into document management three years ago, they didn’t have a problem, they had a plan.
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To be honest, the City of Albany, OR, hadn’t really been maximizing Laserfiche when its new Finance Director wanted to do away with using it altogether five years ago.