MBC Systems, a medical billing company based in Santa Ana, CA, has successfully transferred industry-standard medical rules to a digital process for faster billing processing. The Laserfiche implementation includes digital workflow, auditing and capture processing rolled into a single, cost-effective application.

MBC Systems uses Laserfiche software and utilities to process 8,000 pages of billing records per day. Employees electronically route documents between four different departments (billing, payment/processing, collections and clerical), tremendously speeding up the billing process and serving clients faster. They use Laserfiche’s capture tool, Quick Fields, to ensure accuracy as the clerical department takes in thousands of bills per day.

The company also utilizes Laserfiche software as a management tool. With Audit Trail, managers can run field entry reports describing employee productivity and efficiency. They can also track the number of bills that complete the processing cycle on a daily basis.

“Creating a digital workflow environment has revolutionized our medical collection efforts by empowering our staff with patient files that have total availability in disparate department desktops simultaneously,” says MBC Chief Information Officer Mardi Morillo. “The ability to send documents electronically allows us to work smarter while still applying healthcare processes and rules.”

“We congratulate MBC Systems on becoming a standard by which all healthcare organizations should measure their technology initiatives,” says Dennis DiMarzio of Ricoh Business Systems. “They saw the value of taking the time to extend the Laserfiche software to multiple departments, and their hard work is paying off everyday.”