Accucode Medical Billing Service, Chico, CA

Phyllis Morgan started Accucode, a medical billing service, with only two clients. Three years later, the firm was handling six medical practices and was running out of space in their small office. Photocopies of bills overloaded the file cabinets.

A move to a larger office helped for only a couple of months. More file cabinets did not solve the space problem, and another move was out of the question. Accucode had 20 medical practices and the ability to handle more. They just needed a way to manage all of the paper.

After reviewing several document imaging solutions, Ms. Morgan determined that only Laserfiche provided a scalable, easy-to-use management tool with embedded security features vital to the medical billing industry. The need for comprehensive security was especially important for compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which sets standards for handling healthcare information electronically.

"Doctors depend on us to watch what they're doing with their billing and to make sure all claims are paid," Morgan says. "We deal with thousands of documents every day. For every patient, we scan in an information sheet, a copy of their insurance cards and the charge slip. It all goes into the appropriate doctor file and categorical sub-file as soon as it is scanned in. The patient's billing records are almost instantly secure and retrievable."

Today, Accucode scans all documents into their Laserfiche repository and handles billing for 32 doctors. While the workload has grown, Accucode has saved "at least a half-time employee," or at least $10,000 in payroll, since converting to Laserfiche, Morgan says.