Bingham and Hensley
Bingham and Hensley, Inc., a certified financial planning organization in Kingsport, TN, had serious problems with its existing document management system and needed a solution.
“We are in our files on a daily basis, and there was no way to easily see the individual files for any given client, and no way to easily separate non-qualified and qualified life insurance files, as dictated by regulations,” says Jeff Bingham. “We were and are solely dedicated to going paperless, but our system was not living up to expectations and was not giving us the solution that we needed.”
Decision makers at Bingham and Hensley became fans of Laserfiche® the minute they saw that its flexible file folder structure could emulate their existing filing system yet still help them solve the problems they faced. They could also store both archival and current client records in the Laserfiche repository, and electronic annotation tools would enable them to make comments on documents and files, just as they would add handwritten notes to paper-bound client files.
In addition to scanning paper documents into the Laserfiche repository, Bingham and Hensley stores proposal records there as well. Now, when they need a specific proposal that was created using one of their other financial planning applications, they can easily access the proposal from a central location—the client’s file in Laserfiche.
Bingham and Hensley’s short term goal was to eliminate their numerous file cabinets and storage boxes. Their long-term goal is to provide more efficient service to their clients, to spend less time looking for files and to more easily comply with government and industry regulations.
“Our Laserfiche reseller took the time to learn our filing system, to understand our specific needs and to assist us in developing an implementation plan that will enable us to realize our goals,” Bingham explains. “Without a doubt, that is one of the keys to successfully ‘going paperless’ in the financial services industry.”