Sun Health Corporation,
Sun City, AZ

Sun Health Corporation initially installed Laserfiche software to handle billing, but they quickly found other uses for the software that extended to patient care.

Sun Health chose Laserfiche because it was a simple way to digitize their billing processes. The interface was very intuitive, and employees quickly began using Laserfiche to perform daily tasks, such as searching for outstanding bills. The patient accounts department now tracks patients from the time they are admitted. Each patient gets a unique bar code, and, once processed, all patient information is instantly categorized. The bar code is then added to every document pertaining to the patient's care.

As the word of Laserfiche's easy integration travelled throughout Sun Health's two hospitals, the new system was incorporated into active care. Advance directives used to be filed with patient charts upon admittance. This meant that if a nurse needed to refer to the directive during a critical moment, she would have to find the chart. Using Laserfiche, Sun Health now automatically adds advance directives to patients' digital folders. Nurses can access the Internet from any network computer, login to Sun Health's secure document repository, and instantly bring up the patient's advance directive.

Previously, Sun Health required a full-time staffer to scan all patient charts upon discharge. This process was ineffective because the charts were not needed so much after the discharge as during the hospital stay. Now, patients have electronic files with up-to-the-minute care data, accessible to hospital staff throughout their stay. Not only can nurses access patient information from any workstation, but the full-time staffer is able to do something more productive than scanning the charts of recently-discharged patients. Now, when patients are discharged, their full file is already in the repository.

Human Resources also uses Laserfiche to keep employees updated with critical policy changes. They scan all HIPAA Privacy Notices and MediCare newsletters. As laws change and adjust frequently, Sun Health has a way to keep on top of the changes