Financial Services Solutions

Transamerica Financial Advisors

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Organization Profile

Transamerica Financial Advisors (TFA) provides investments and financial planning to clients nationwide. With a network of 800 registered representatives, 42 office of supervisory jurisdiction (OSJ) branches and 51 home office staff, TFA is a rapidly growing enterprise that, like all broker-dealers, faced the growing cost of paper-based processes: misplaced documents, time-consuming manual workflows, express mail costs and file storage costs.

Situation

In their search for a solution, TFA searched for a partner that was committed to working with financial services organizations with a specific focus on broker-dealers, had the existing technology ready and offered a Web-based solution that could be quickly deployed to all representatives.

Solution

TFA chose Laserfiche as the foundation of their new technology-centered business platform solution, TFA Synergy, which offers automated new account processing, Web-based document management and automated compliance review. The TFA Synergy paperless office platform is available as part of the TFA representative Website.

Benefits

  • Ninety percent of regional offices were up and running with the new system within one year of implementation.
  • Ninety percent of TFA’s business is now processed electronically.
  • Workflow automatically routes new business to the OSJ manager for approval and e-mails the OSJ manager that an application is waiting for review.
  • OSJ managers spend less time conducting audits and more time supporting representatives.

Laserfiche Components

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