Healthcare Solutions

JJ&R Medical Billing

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Organization Profile

Since 1983, JJ&R Medical Data Systems, Inc., (MDS) has provided billing and collection services to healthcare providers ranging from hospital emergency departments to urgent care centers. Working through two divisional offices in Rancho Cucamonga, CA, and Baton Rouge, LA, MDS bills more than 60,000 patient accounts monthly.

Situation

Processing thousands of paper documents was limiting MDS’s productivity, and they needed a system to provide three key features: security, accessibility and accountability. They also needed to cut down on paper-related costs. Two prior attempts at document management—a Web-based system and a solution built on Microsoft SharePoint—failed to meet their needs.

Solution

Laserfiche helped MDS ensure that billing records were easily retrievable, that protected health information was secure and that all documents were accounted for. Laserfiche also serves as the document management back-end for Med/FM, the application MDS uses to manage billing and claims processing.

Benefits

  • Installation was completed in less than a day, and staff training took less than a week.
  • With Laserfiche, MDS staff send claims out the same day. Employees simply pull the account up in Med/FM and press a function key, which automatically generates a search in Laserfiche for the patient’s billing record.
  • MDS uses Microsoft SQL Server Reporting Services to query the Laserfiche database, providing a wealth of real-time data that helps improve decision making.
  • Before implementing Laserfiche, MDS needed a large staff just to manage all the paper. Now, the medical records department simply handles scanning and document printing for claims attachment.

Laserfiche Components

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