Gilroy, CA
Organization Profile
Home to over 50,000 residents, the City of Gilroy is perhaps best known as the “Garlic Capital of the World.” The city’s utility billing department manages more than 13,000 accounts.
Situation
Paper-based processes were compromising service quality and consuming resources. Staff wasted countless hours searching for information and sorting payments and remittances by hand.
Solution
Working with their Laserfiche solutions provider, Gilroy developed a custom solution to automate check processing by integrating their financial system with Laserfiche.
Benefits
- Clerks easily access billing information in Laserfiche to respond to customer inquiries and disputes.
- In addition to a 56% reduction in banking fees, the city has shortened collection times with automated electronic check submission.
- Staff have eliminated over 100 banker’s boxes of physical files by scanning billing records into Laserfiche.
Laserfiche Components
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Have a Laserfiche Solutions Specialist help you decide if Rio is the right solution for your organization.
