North Richland Hills, TX

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Organization Profile

The city of North Richland Hills, TX, is a growing suburban municipality of 65,000 citizens. Enhancing public information initiatives is a key element of the city’s strategy for long-term success.

Situation

A city task force identified potential cost savings and efficiency improvements in eliminating paper-based processes. The city considered ease of systems integration, deployment speed and usability as key criteria in the solution selection process.

Solution

The city’s Laserfiche solution serves the city secretary’s office, the police department, purchasing, the municipal court and the finance department, including integrations with the police RMS and HTE system.

Benefits

• More than two million pages of records are stored in a secure, accessible digital archive.
• The city secretary’s office can respond more quickly to open records requests.
• Integration with the city’s Tiburon records management system provides police department investigators secure desktop access to case records and digital copies of all case intake screens.
• Easier verification of payments and balances for the municipal court staff, thanks to Laserfiche’s integration with the court’s citation and handheld ticketing systems.
• Authorized finance department users review invoices and supporting material from a single, unified software interface between Laserfiche and HTE.

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