Wichita, KS

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Organization Profile

More than 500,000 citizens make their homes in the Wichita, KS, metropolitan area. The city’s IT department uses a strategy of systems integration and electronic service delivery to improve citizens’ access to government while also offsetting the costs of technology initiatives.

Situation

IT and police records staff identified traffic accident reports as a cost center well-suited for automation and online enhancement. With over 5.5 million pages of police records already stored digitally, the city was in an excellent position to build on that foundation to extend secure, online access to citizens.

Solution

The city’s IT staff integrated Laserfiche WebLink with an e-commerce package to provide self-serve access to accident reports. The solution enables citizens and insurance companies to access government services more efficiently, while also allowing the city to recover a portion of related operational expenses.

Benefits

• $74,000 in annual revenue from the Web-based accident report system, due to a smooth integration between Laserfiche and an online payment application.
• Significant reductions in the 50-60 staff hours spent providing copies of accident reports.
• Twelve city departments now share in the benefits of a Laserfiche enterprise content management solution.

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