Support Quicklinks
Laserfiche Software Assurance Plan
No matter your organization’s size, it’s critical that you take a proactive approach to managing your IT infrastructure. That’s why the Laserfiche Software Assurance Plan (LSAP) is such a critical part of your organization’s document management portfolio. From comprehensive educational material to rapid-response technical support, LSAP includes everything you need to optimize system performance, improve staff efficiency and maximize the value of your Laserfiche investment.
LSAP FAQ
How much does LSAP cost?
LSAP costs are relative to the number of Laserfiche modules and licenses you have. Contact your reseller for a quote for LSAP services for your organization.
When does my LSAP expire?
LSAP expires one year from the purchase date. As your LSAP expiration date approaches, you will receive an invoice from your reseller. Please reply by the invoice’s due date to ensure that your LSAP service is not interrupted.
You can also check your LSAP expiration date on the Support Site.
My LSAP expired several months ago. Can I still renew?
Yes. Note, however, that a reinstatement fee will apply.
How do I get technical support?
Contact your Laserfiche reseller, who will address the issue with help from Laserfiche support engineers.
How do I register for the Support Site?
Please visit the Support Site Registration Page.
Promote More Efficient Work Processes
For many organizations, the key to improving operational efficiency lies in helping staff make the best use of information technology. LSAP provides staff at your organization with 24/7 access to the Laserfiche Support Site, where they’ll find a variety of resources—from troubleshooting guides to training videos to a searchable Knowledge Base—to help them use your organization’s Laserfiche system to its full potential.
Maximize System Uptime
LSAP guarantees a rapid response from Laserfiche support engineers. We offer a variety of support options, including telephone and e-mail support through your reseller, Web chat with Laserfiche support personnel and the escalation of urgent cases to senior Laserfiche support staff.
Simplify the Upgrade Process
LSAP ensures access to product updates as soon as they’re released, expanding your system’s capabilities and helping you to quickly adapt to new operating systems and other infrastructure changes.
You can also credit 100% of the purchase price of your existing system toward Laserfiche upgrades, which facilitates budgeting and planning for future goals, such as expanding from a departmental to an enterprise-wide installation.
Premium LSAP vs. Basic LSAP
In order to meet a variety of needs and budgets, we offer both Premium and Basic versions of LSAP.
With Premium LSAP, you receive a guaranteed 4-hour telephone response time for support calls. You also receive product updates; 24/7 access to the Support Site; Web chat with Laserfiche support engineers; fast-track escalation of support issues to senior staff and preferred pricing on user education programs. And, we credit 100% of the purchase price of your current Laserfiche system toward future upgrades.
With Basic LSAP, you receive a guaranteed 24-hour response time for support calls. You also receive product updates and 24/7 access to the Support Site. And, we credit 100% of the purchase price of your current Laserfiche system toward future upgrades.
LSAP Benefits |
Premium |
Basic |
Guaranteed response time from Laserfiche support engineers through your reseller |
4 hours |
24 hours |
Product updates through your reseller |
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100% credit towards product upgrades |
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24-7 access to the Knowledge Base, forums and educational resources |
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Web chat with Laserfiche engineers for designated support personnel |
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Fast-track escalation to senior engineers for urgent support cases |
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Preferred pricing on Laserfiche user education programs |
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Your Next Step
To learn more about these and other benefits of LSAP, download the LSAP Brochure or contact your Laserfiche reseller. If you have further questions about this program, please contact the LSAP Department at LSAP@laserfiche.com.
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