Laserfiche Community

Education

Regional User Training: Throughout the year, our User Education staff travels around the country to offer hands-on training to Laserfiche users and administrators. From helping you become more productive to providing answers to your most pressing questions, these sessions include everything you need to get the most from your Laserfiche system.

Annual Conference: The Laserfiche Institute Conference includes a variety of classes, presentations and hands-on labs designed to make you an even savvier user of Laserfiche software. We present multiple tracks to ensure that everyone—from IT administrators to managers to users—returns to work with new skills that help them use Laserfiche to its full potential.

Laserfiche Luminaries: Many of our users play an active role in the Laserfiche community. Some of them tell their colleagues about the benefits of Laserfiche. Others speak at professional group meetings. And some of our users like Laserfiche so much, they just have to share their enthusiasm with the world. We’re proud to have these Laserfiche Luminaries tell their stories and inspire others to achieve extraordinary results with Laserfiche.

Interactive Discussion

Online Forums: The Laserfiche Support Site hosts a variety of forums where you can discuss pressing issues with both Laserfiche staff and other Laserfiche users. To register a new Support Site account, click here.

Webinars: Each month, we conduct a number of free Webinars covering such topics as new system functionality and advanced configuration options. These Webinars help you stay current with the latest developments and provide an excellent opportunity for you to get answers from Laserfiche staff who develop, work with and support the software.

Marketplace: The Laserfiche Marketplace™ features integrations between Laserfiche and third-party applications created by our Professional Developer Partnership™ (PDP) members. In addition to reading in-depth information about each integration, you can contact technical services personnel to discuss your unique needs and request a demonstration.

User Groups: Both Laserfiche and our resellers host user group meetings around the country. Join us to learn best practices, to preview new products and functionality, and to network with other Laserfiche users in your area.

Information

UserNews: Our monthly UserNews features in-depth stories explaining how organizations use Laserfiche to solve pressing information management challenges. The UserNews also includes practical advice from both Laserfiche users and our technical staff. Click here to subscribe.

Global Municipal Exchange: Each month, we spotlight a city or county government that’s using Laserfiche to increase efficiency and provide more comprehensive public service. Click here to subscribe.

Run Smarter Award: We recognize some of our most innovative users with our annual Run Smarter Awards. Winners receive complimentary registration at the Laserfiche Institute Conference and assorted other prizes. Click here to read about this year’s winners.

Support & Knowledge Base

You can access technical and educational material 24/7 on the Laserfiche Support Site. Here are some of most commonly-used resources the Support Site offers:

Knowledge Base: Our searchable Knowledge Base helps you stay informed of known issues and workarounds.

Downloads: A Downloads Page provides you with access to the latest versions of Laserfiche products, as well as various utilities, hotfixes, patches and other items.

Training Material: White papers, videos and other educational materials provide you with “how-to” information, best practice recommendations and more.

Code Library: The Code Library contains code created by Laserfiche developers to help you customize your system and integrate Laserfiche with third-party applications. You can also review code posted by other Laserfiche users—and contribute your own code as well.

Note: To register a new Support Site account, click here.

Laserfiche Software Assurance Plan

The Laserfiche Software Assurance Plan™ (LSAP) helps you minimize risk and maximize the value of your Laserfiche system. LSAP provides you with a number of benefits, including:

• Comprehensive training and technical support from your reseller.
• Full access to the Laserfiche Support Site, where you’ll find a variety of white papers, Knowledge Base articles, training videos, product downloads and discussion forums.
• Free product updates, which expand your system’s capabilities and help you adapt to new operating systems and other infrastructure changes.
• 100% credit for the purchase price of your current system when you upgrade to another Laserfiche solution.

Click here for more detailed LSAP information.